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The recent Optus network outage in Australia underscores the importance of reliable VoIP services, especially for emergency connections. Highlighting the fragility of telecom infrastructure, the incident led to failed emergency calls, raising concerns about network resilience. VoIP providers must prioritize robust systems and risk management to prevent such failures.

Optus, a major player in Australia’s telecommunications landscape, has been fined AU$100 million for exploitative practices targeting vulnerable customers. This scandal underscores the need for ethical conduct in the VOIP industry. Predatory tactics spanning years highlight the critical importance of trust and integrity in providing VOIP services to underserved communities.

Australia’s Communications and Media Authority has initiated legal proceedings against Optus, the nation’s second-largest telecommunications provider, following a significant data breach in 2022. The ACMA has taken the matter to the Federal Court, accusing Optus of failing to secure its customers’ personal data, thereby breaching the Telecommunications (Interception and Access) Act of 1979.