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GoTo Connect, a unified communication solutions provider that delivers configurable, scalable, all-in-one cloud phone and meeting systems with everything companies need to connect from anywhere, has teamed up with CallRevu, an industry leader in automobile call monitoring and analytics.   CallRevu can now gather high-quality call data and precise telephony information through its interface with GoTo Connect, allowing for better conversational analysis. These advanced call analytics provide a deeper understanding of the customer’s interaction with the dealer, which is a highly useful strategic resource.   The CallRevu and GoTo Connect integration offers retailers access to their phone systems from any device, allowing them to manage their phone systems digitally and deliver a consistent user experience. The digital phone solution gives dealerships more control over phone management and improved accessibility.   Jack Holcomb, General Manager, New Smryna Chevrolet Chrysler Jeep Dodge, commented: “Since moving to CallRevu and GTC, we have witnessed…

Telenor Norway, Telenor’s fully owned largest Norwegian supplier of telecommunications and digital services, has revealed its partnership with Infosys, a multinational information technology company that provides next-generation business consulting, information technology and outsourcing services. The main focus of this initiative is to rapidly transform Telenor’s finance and supply chain operational processes.   To assist the transition from a traditional ERP system and improve company agility and operational efficiency, Infosys created a standardized Oracle Cloud enterprise resource planning solution. This product includes modules such as Record to Report (R2R), Acquire to Retire (A2R), Procure to Pay (P2P) and Order to Cash (O2C), and was deployed in ten Telenor businesses in a record time of nine months.   Infosys was chosen for the ERP transition because of the company’s innovative and standardized services, reusable assets, qualified employees, and the capacity to deploy quickly. The newly implemented ERP platform will help Telenor Norway…

We utilize Voice over Internet Protocol, or VoIP, on a daily basis, but like many advancements, this technology began somewhere and with someone. To celebrate International Women’s Day on March 8, we are very pleased to introduce you to a woman whose extraordinary talents and forward-looking invention continue to impact our ever-changing world of technology – Dr. Marian Croak. In honor of women’s accomplishments in technology and business, today we are focusing on this exceptional person. Marian Croak is hardly a household name, despite having accomplished so much and driving innovation ahead for the benefit of so many. Dr. Marian Rogers Croak is the Vice President of Engineering at Google and former Senior Vice President of Research and Development at AT&T.    Marian is a soft-spoken woman who describes herself as a non-talker, yet her actions shouted volumes in favor of Internet Protocol (IP) as the future of communications. In…

Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe.   Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

Cloud-based phone systems offer the benefits of advanced and flexible communication tools that make it easy to expand and scale business operations. DIDWW, a global telecom operator providing first-rate VoIP communications and SIP trunking services, has announced a collaborative partnership with VoIPstudio, a leading provider of a professional-grade cloud telephony system.   This initiative will equip VoIPstudio customers with a highly flexible and scalable VoIP communications solution for smooth business expansion. By leveraging DIDWW’s powerful outbound SIP trunking solution and an extensive phone number inventory, VoIPstudio will enable companies of all sizes to expand across new countries and regions. DIDWW’s fully-compliant services are delivered over a private, global IP network, ensuring a high-level of audio quality, security and reliability in a cost-effective manner.   VoIPstudio has been optimized to be multisite and multi-country, and is supported by distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers…

Verizon drives towards its goal of net zero carbon emissions Verizon has used the proceeds from its most recent $1 billion green bond to sign a number of renewable energy purchase agreements (REPAs) in an effort to make its operations more ecologically friendly. These REPAs encompass around 910 megawatts of new renewable energy producing capacity throughout seven states in the USA, with wind turbines accounting for around 51% and solar panels for the remaining 49%. By 2025, the operator claims it will have sourced or generated renewable energy equal to 50% of its annual electricity use. Read more at: https://tinyurl.com/4fzb629n Broadvoice to officially launch GoContact BPO offering At the Call & Contact Center Expo US, Broadvoice, a supplier of hosted voice, unified communications (UC) and SIP Trunking services for businesses, will demonstrate its new contact center solution for the business process outsourcing (BPO) sector. This new offering is the result…

Given all of the major cellular carriers’ full-scale adoption of 5G network resources, it’s likely no surprise that data consumption totals during Sunday’s Super Bowl LVI at SoFi Stadium in Los Angeles set records for both Verizon and AT&T. Verizon invested $119 million on its network in the SoFi Stadium area, while AT&T expanded its fiber network.   Customers on Verizon’s cellular networks “in and around” the stadium utilized a total of 30.4 terabytes of data on Sunday, surpassing Verizon’s highest recorded record of 21.5 TB of data used at Super Bowl LIV in Miami in 2020. According to the operator, 60% of guests at the SoFi Stadium in California used its service during the game on February 13th, compared to 56% for the 2020 Super Bowl in Miami. Verizon added 169 small cells, four macro cell sites, and 24 in-building systems as part of this investment. According to Verizon,…

Oracle Communications has been chosen by Vodafone UK to lead the network policy for its standalone 5G network. Vodafone will be able to make more intelligent policy decisions and swiftly test and deploy new services using Oracle’s cloud native network policy management technology as part of its 5G core.   Customers will be able to get their hands on exciting new 5G options sooner, thanks to this new agreement, which includes holographic calls, lag-free 5G game streaming and film downloads up to 4X faster than 4G networks.   The solution, which is comprised of Oracle’s 5G Core Policy Control Function (PCF) and Policy and Charging Rules Function (PCRF), enables the implementation of sophisticated network policies across wireless, fixed and cable networks, as well as IoT and machine-to-machine (M2M) networks.   In the case of Vodafone, the solution will provide data from which Vodafone customers may select the optimal network offer…

In conjunction with key local industry experts, BAI Communications, a worldwide communications infrastructure provider, has launched the next phase of its international growth plan with its entrance into Italy. The company’s goal is to deliver neutral host connected infrastructure solutions to one of Europe’s strongest telecoms markets.   BAI Italia is the company’s first European business outside of the United Kingdom and Ireland, bolstering its position as a regional leader in 5G and shared infrastructure. BAI Italia will focus on providing low latency and limitless capacity neutral host networks to ensure that Italians can remain connected in congested metropolitan areas.   The group’s vast capabilities will be leveraged by the experienced leadership team to design, develop, manage and fund the critical connectivity infrastructure required to advance digital innovation. The organization will expand existing connections with mobile network operators (MNOs), businesses and municipalities to create a future-ready platform that will be…

Lleida.net, a technology services firm, has secured a new deal with the Spanish telecoms giant Telefonica Global Solutions (TGS) to deliver a broad range of SaaS services to TGS customers around the world.   Registered SMS, Registered email, and Lleida.net platforms such as Click & Sign and Openum are all part of SaaS services. Under the terms of the agreement, Lleida.net will deliver SaaS services to TGS clients in Argentina, Colombia, Ecuador, Peru, Venezuela, Uruguay, Mexico, Brazil, Guatemala, El Salvador, Panama, Nicaragua, Costa Rica and Chile. Since 2016, Lleida.net has collaborated with Telefonica’s wholesale, roaming and international divisions.   Telefónica Global Solutions is the Telefónica business division responsible for providing innovative solutions in digitalization processes. It has over 1,500 clients in 170 countries and 110 points of presence that transport an average of more than 15 billion phone minutes per year while transferring 130 petabytes of roaming data. The Telefónica…