Virgin Media O2 exposes a £500m issue in the mobile industry, accusing competitors EE, Vodafone, and Three of confusing contracts and overcharging postpaid customers. As demands for transparency grow, collaboration could lead to a more consumer-friendly market.
Germany’s Bundeskartellamt investigates Vodafone’s Vantage Towers for potentially obstructing 1&1’s 5G rollout, raising questions on fair competition and business practices in the telecommunications industry.
Vodafone Expands Partnership with Currys Vodafone is expanding its partnership with Currys to offer the Vodafone Together mobile and fixed bundle to Currys’ customers in the UK. This move strengthens Vodafone’s presence in the fixed line market and complements its existing mobile contract reselling. Vodafone promotes itself as the provider of the UK’s fastest Wi-Fi technology and the largest full fibre network, utilizing Openreach and CityFibre infrastructure. In addition, Vodafone is urging businesses to donate unused devices to its Great British Tech Appeal. This Appeal aims to bridge the digital divide and promote a circular economy by refurbishing and distributing devices to those in need. Read the full article. Content Guru Integrates Jabra Engage AI Content Guru, a leading cloud contact center provider, has integrated Jabra Engage AI, an AI-powered sentiment analysis software, into its storm® platform. This integration allows organizations to analyze the tone of voice in real time, providing valuable insights to support agents and improve…
Vodafone introduces its new division, Vodafone in Health, aiming to enhance patient outcomes and accelerate digital transformation in healthcare. Collaborating with NHS and private providers, the division seeks to innovate patient care and boost efficiency across the sector.
Vodafone’s new CEO unveils a strategic plan targeting financial revitalization, including cutting 12% of its global workforce to streamline operations. Amid disappointing earnings and stagnant growth, can the company regain competitiveness with this bold approach?
Vodafone welcomes e& as a major shareholder, forming a strategic alliance to enhance connectivity and digital services. With e&’s CEO joining Vodafone’s board, the collaboration paves the way for joint ventures in carrier, wholesale, roaming, and Open RAN technology.
Three UK experiences 5% revenue increase in Q1, but CEO Robert Finnegan calls for market structural change to boost returns. High 5G rollout costs challenge the industry, while a potential merger with Vodafone looms on the horizon.
TELUS becomes the first North American CSP awarded ‘Running on ODA’ status, joining global giants in utilizing Open Digital Architecture to transform into agile digital organizations. Achieving cost and time reductions, TELUS delivers enhanced customer experience through cloud-native, vendor-agnostic solutions.
US carriers to address airline safety concerns over C-band spectrum In an open letter, AT&T, Verizon, T-Mobile US and UScellular agreed to take voluntary steps to allay worries about aviation safety and allow these telecom companies to fully utilize their C-band spectrum. According to the letter, the steps are intended to minimize operational impact on C-Band operations and support full-power deployments across the C-Band spectrum. In the past, airlines have resisted the introduction of C-band spectrum for 5G services due to concerns over interference with aircraft altimeters. To assure the secure coexistence of C-band frequencies and radio altimeters, which are more than 220 MHz apart, the FCC has issued licensing and technical standards. Read the full article. Deutsche Telekom now owns a 50.2% stake in T-Mobile US According to CEO Tim Höttges, Deutsche Telekom now owns 50.2% of T-Mobile US, completing a long-term objective initially stated at the company’s 2021…
Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…
