Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.
President Yoon Suk Yeol recently detailed South Korea’s aggressive moves to establish its supremacy in the global semiconductor sector, including a staggering $6.94 billion commitment to AI by 2027. Amid fierce competition, South Korea’s largest telecom firm, SK Telecom, is paralleling governmental efforts with its own investment in AI firms.
Several major technology companies have joined forces to establish The AI-Enabled ICT Workforce Consortium, aimed at enhancing skills and knowledge among tech professionals facing potential disruption from artificial intelligence (AI). Notable participants include Cisco, Accenture, Eightfold, Google, IBM, Indeed, Intel, Microsoft, and SAP, supported by key industry and labor organizations.
In an era where voice calls still hold a significant place, a rising wave of voice fraud threatens to shatter this trust. With a shocking 16% of UK consumers falling victim to phone scams last year, global figures paint a worrisome picture. The fact that this issue is not fleeting, the average UK consumer receiving roughly four fraudulent calls per month in 2023, only heightens the concerns.
SpaceX has hit a roadblock in its ambitious plan to connect consumer devices directly to its next-generation Starlink satellites, as the FCC rejected its request to utilize the 1.6 GHz, 2 GHz, and 2.4 GHz bands. The regulatory agency has halted SpaceX’s bid citing their current policy on limiting new entrants to these bands.
In a stark warning delivered at a regional investment banking conference in Tallinn, Estonia, Ericsson CEO Börje Ekholm highlighted Europe’s precarious position in the global telecom arena. Emphasizing the urgent need for regulatory reform and innovation prioritization, Ekholm cautioned that Europe’s telecom industry is trailing far behind its counterparts in the US, China, and India.
Vodafone Germany is set to reduce its workforce by 2,000 in the next two years as part of a cunning organizational restructuring strategy. These significant shifts aim to transform the telecom titan into a “simpler, faster, leaner, and more powerful” operation.
Seven Chinese nationals are under legal fire, suspected of masterminding an international hacking operation. Imagined to be APT31 Group members, they have allegedly dispatched 10,000 harmful emails, targeting critics of the PRC regime and stealing trade secrets.
Juniper Research, in partnership with VOX Solutions, delves into the increasingly critical issue of Artificially Inflated Traffic (AIT) and SMS Trashing impacting the global business messaging sector. The report divulges disconcerting figures, with fraudulent activities such as AIT significantly bolstering operational costs and potentially costing enterprises an alarming $60 million annually.
In a collective move, three key US security agencies issued an advisory flagging potential cyber threats from Volt Typhoon, a state-backed cyber group noted for planning possible attacks on vital American infrastructure. This group’s activities have raised concerns within vital sectors of industry, including telecommunication, energy, and transportation not only in the US, but also in Canada, the United Kingdom, and New Zealand.
