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The ongoing rivalry between Microsoft and Slack has intensified after the latest complaint filed by Slack Technologies against Microsoft regarding the integration of the Teams app with their ubiquitous Office suite. According to Slack, such bundled products allow companies to gain an unfair advantage over other collaboration tool providers. Following the complaint, the EU antitrust commission has issued a questionnaire for Microsoft competitors (seen by Reuters) asking if the Teams app integration with the Microsoft Office product gives the software giant greater clout. The rival companies have been asked to provide information about their customers who have switched to Teams or the bundled Microsoft Office, along with the percentage of revenue that has been lost as a result.  While it is obvious that the EU commission aims to assess the impact that such integrations have on the products and investments of the workplace collaboration tool providers, it remains…

The international telecommunications company, Colt Technology Services Group, has announced that it is releasing its Cloud Session Border Controller (SBC) in partnership with AudioCodes. This cloud-based voice solution provides Direct Routing as a Service to quickly enable PSTN calls for Microsoft Teams.   The Colt Cloud SBC provides an important step towards speeding up and simplifying the implementation of PSTN calling in Teams. With Direct Routing as-a-service, provided by the cloud-based voice solution, users do not require on-premises hardware or hardware in a data center. According to the company, the new service provided more efficiency for both large and small businesses, as onboarding was completed in less than a week.   Developed in collaboration with AudioCodes, a leading provider of smart voice networks, this new offering is an extension of Colt’s Intelligent Communications offering that was launched in 2019. The power of Microsoft 365 and Teams, along with Colt’s voice and…

Microsoft is expanding in the communications market with the introduction of their Azure Communication Services. This new service is a fully managed communication platform for integrating calls, chats and SMS into business organizations and their applications. Azure Communication Services allows users to develop new communication solutions or integrate them into existing applications, avoiding high costs, complexity, or time wastage. Voice and video calling, as well as chat services will be available immediately, while SMS and phone numbers will be released in October. Over the past few years, Microsoft has gained a wealth of experience in this area, thanks to the large success of their Teams service. Azure Communication Services also uses the same secure platform that runs Microsoft Teams and is built natively on Azure.  Scott Van Vliet, corporate vice president for Intelligent Communication at the company, commented: “Azure Communication Services is built natively on top of…

Paladin Technologies, Canada’s largest integrator of complex systems, has announced that it now offers inbound and outbound PSTN calling capabilities, including support for traditional PBX-based phone systems, in Microsoft Teams. It was decided to launch this new service for the purpose of supporting the rapidly rising number of active users due to Covid-19. Paladin’s new Voice in Teams feature expands its wide range of unified communications and telephony solutions to make it easier for Microsoft Teams users to reach customers on the phone without the need for any additional handsets. This advancement supports enterprise mobility and adaptation at a time when remote work has significantly increased. The end-to-end encrypted solution, which provides complete carrier, SIP and SBC services, is now available internationally in more than 78 countries, and fully supports toll-free and emergency services backed by enterprise-level SLAs. “This is an incredible product and we’re excited to offer…

Yeastar Information Technology, a leading provider of cloud-based and on-premises VoIP PBX systems and VoIP gateways for small and medium-sized enterprises (SMEs), has announced that its S-Series VoIP PBX, Cloud PBX, and K2 IP-PBX can now fully integrate with Microsoft Teams collaboration hub in Office 365. This integration enables Teams users to make and receive internal and external calls directly on the Teams App. Moreover, users can now access regular extensions on the Yeastar PBX system and enjoy a variety of advanced calling features. In a statement to the press, Yeastar said that the Yeastar PBX system is an award-winning UC-enabled VoIP phone system designed for SMEs, and seeks to help the enterprise do more with less effort. Yeastar’s solution will provide Teams users with an easy, quick and cost-effective way to integrate the business phone system with Teams without any disruption to their existing phone service. According to the company, Teams users…

The leading VoIP and unified communications (UC) services provider Vonage and a cloud-native UC integration management company Qunifi have joined forces to provide a fully integrated Microsoft Teams calling feature for Vonage Business Communications customers. Based in the UK,  Qunifi operates the Call2Teams Microsoft Office 365 voice integration service that connects Microsoft Teams to any PBX or SIP trunk within minutes, enabling businesses to make and receive calls on any device using the Microsoft Teams application. Mark Herbert, Qunifi co-founder and CEO, said, “Customers are excited about using Microsoft Teams as a unified collaboration environment, but up to now, adding the Teams phone calling feature has been perceived as disruptive or costly. We have worked with Vonage to create a simple, per-user add-on to the Vonage Business Communications service, allowing customers to get all the benefits of Microsoft Teams while using the Vonage services they already have.” “Call2Teams is…

Microsoft has announced the launch of a new phone system for business customers, Microsoft 365 Business Voice, which is now available in Canada and the UK. This phone system combines calling, chats, meetings, calendar and e-mail functions. The solution also deploys Microsoft artificial intelligence (AI) technology to automatically transcribe voicemail, translate chat messages, and add captions to meetings in real time. According to the announcement, Microsoft 365 Business Voice is a cloud-based system that has been designed as a complete cooperation package for enterprises with up to 300 users. The phone system integrates with Office 365 and uses Microsoft Teams in order to function across computers, desk phones and smartphones, allowing customers to make calls from anywhere. “Today’s businesses need communication and collaboration tools that are easy to use and designed to work together,” Microsoft stated in a blog post. “That’s why we built Microsoft 365 Business Voice, a…

SES Networks, a provider of global connectivity and managed data services through the only multi-orbit satellite-enabled network and wide-ranging infrastructure on the ground, has announced that it will deliver dedicated, private network connectivity from any vessel, airplane, enterprise, energy or government site in the world to Microsoft Azure using its satellite systems. According to the announcement, SES is able to provide connectivity services across its global fleet of 50 Geostationary Earth Orbit (GEO) and 20 Medium Earth Orbit (MEO) satellites. The company’s 20 O3b MEO satellites are able to deliver MEF-certified data connectivity with low latency via Azure’s global gateway network and earth-bound network infrastructure, resulting in services that are suitable for edge computing. As the first Microsoft Azure ExpressRoute services partner with a cloud-scale satellite network, SES Networks will offer Azure customers the ability to leverage their satellite-enabled managed services to connect locations and sites in remote and…

One of the largest telecommunications providers in Europe, Deutsche Telekom has announced the initiative to strengthen its cloud partnership with Microsoft and expand its cloud services to Central and Eastern Europe. The company will provide cloud acceleration services for the publicly available Microsoft Azure cloud platform, rendering the new services across nine countries, from Poland to Greece. Ralf Nejedl, Senior Vice President B2B at Deutsche Telekom, Board Area Europe, said, “Microsoft cloud offerings support enterprises to run and grow their business more efficiently. In combination with our new standardized services we will enable our customers to leverage the potential of the Microsoft cloud in a much simpler and faster way.” According to the company, their automated services will facilitate cloud adoption within minutes and enable cost savings for IT operations from 30 to 50 percent, as compared to on-premise solutions. The cloud experts will offer standardized services based on Office 365, Microsoft…

Earlier this week, a leading IT solutions provider Tech Mahindra, announced its partnership with Microsoft to build a blockchain-based robust ecosystem meant to tackle unsolicited commercial communications in India. This blockchain solution will be developed based on Microsoft Azure, and will comply with the regulations issued by the Telecom Regulatory Authority of India (TRAI). TRAI has been working with both these companies and other stakeholders to curb the profusion of spam calls and messages so widely spread across the country. While the initial step of introducing a “Do Not Disturb” registry in 2010 seems to be a success with 230 million listed subscribers, the telemarketers still manage to find fraudulent workarounds to obtain consent and continue delivering spam calls. “Blockchain as a technology is a powerful tool to combat the issue of spam calls and fraud risks, to protect user information, as well as the integrity of the telecom sector.…