Serving as key hubs in business communication, call and contact centers consistently enhance customer experiences in our digital era. In line with the sector’s advancements, DIDWW, a global provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in the Call & Contact Centre Expo in London. Recognized as Europe’s premier summit for the telecoms sector, the Expo is set to bring together over 3,500 industry professionals, offering valuable insights and networking opportunities.
AT&T’s vast addition to their fiber net base underlines an impressive income growth. This growth is visible in their third-quarter report, boasting revenues over $30 billion. The influential role of AT&T’s fiber subscriptions reveals a customer base exceeding 8 million aided significantly by a striking 26.9 percent growth in AT&T Fiber revenues. Notably, the company’s recent launch, AT&T Internet Air, foresees further enhancement to their service offerings.
In an effort to address the growing concern of AI-powered robocalls, the Federal Communications Commission (FCC) is set to vote on a Notice of Inquiry, proposed by Chairwoman Jessica Rosenworcel. The inquiry aims to examine how existing consumer protections, particularly the Telephone Consumer Protection Act, can combat scammers and spammers using AI technology.
A recent study conducted by Juniper Research, a renowned telecommunications authority, has revealed that the escalating costs of SMS authentication services and the emergence of fraudulent activities are poised to curtail the demand for SMS-based authentication among enterprises. As a result, telecommunications operators are projected to witness a mere 4% increase in traffic in 2024, in stark contrast to the average annual growth rate of 10% observed over the past five years.
Ooma, Inc., a leading smart communications platform for businesses and consumers, has successfully acquired 2600Hz, Inc. The acquisition, valued at approximately $33 million in cash, closed on October 20, 2023. This strategic move is set to enhance Ooma’s business solutions and expand its market reach.
VEON, the global digital operator, is demonstrating its unwavering commitment to Ukraine with a high-level delegation visit to Kyiv and Lviv. Comprising members of the VEON Board and Management, the delegation seeks to bolster the company’s presence and engage with various stakeholders in Ukraine.
SK Telecom’s collaboration with AI pioneer Mars Auto, brings forth a compelling vision for autonomous trucking, leveraging SKT’s 5G prowess and Mars Auto’s AI system. With Mars Auto’s AI armed with extensive roadway data from SKT, there’s a promise of safer, more efficient self-driving services. SKT’s continued strides in telecom, signified by the company’s alliance with Deutsche Telekom and massive investment in AI firm Anthropic, show signs of transformative potential for the telecom sector.
Initiated by the UK government, the Shared Rural Network (SRN) aims to eradicate coverage black spots and ensure widespread 4G coverage. This project has been approached with differing bravado by top network operators. Juncture tensions arise as key operators plead for deadline leniency, while EE stands confident in its progress. All eyes are on the government’s response to this collective request while interest in the ongoing infrastructure debate climaxes. Stay informed as the narrative unfolds.
The FCC has set the wheels in motion to reinstate open internet protections, sparking dynamic public conversations around net neutrality. They aim to frame both fixed and mobile broadband as imperative telecommunication services by the Communications Act. This move could effectively address the recurring issue of broadband outages impacting significant sectors like jobs, education, healthcare, safety, and more. However, the proposal doesn’t stop there, it also plans to ensure stringent nationwide open internet regulations to prevent ISPs from manipulating content accessibility based on payment.