BYOC, or Bring Your Own Carrier, is an increasingly popular option for businesses looking to optimize their voice services and cut costs. But what exactly is BYOC when related to VoIP, and is it right for your business? This comprehensive guide will answer these questions and provide valuable information for business owners considering BYOC.
What is BYOC in VoIP?
BYOC stands for “Bring Your Own Carrier” and refers to the ability for a company to choose which telephony vendor they want to use for their communications technology stack. This allows businesses to have more control over their voice services, bring their own telecoms carrier, and potentially save money.
BYOC gives customers greater control over their mobile experience, allowing them to choose the carrier that will result in the most competitive possible rates and terms, as well as select the features and services they need. This concept began to gain heightened attention during the rise of communications and collaboration platforms such as Zoom and Microsoft Teams. These vendors recognized that their own calling plans would not be suitable for every business and therefore introduced BYOC as a way for companies to plug their existing telephony vendors into the service ecosystem.
Advantages of BYOC in VoIP
The benefits of using BYOC VoIP services are many and varied, including:
Cost savings: By using their own carrier, businesses can potentially save money on voice services. Businesses can take advantage of lower rates and avoid the added expenses associated with choosing a carrier provided by the VoIP service provider. Additionally, they can benefit from the scalability that their own carrier provides, allowing them to adjust their services to support their changing needs.
Global coverage: The selected SIP trunking provider may offer DID numbers in more countries and regions than your UCaaS or CCaaS provider. For example, DIDWW offers DID numbers in over 80 countries, providings businesses with an expanded global reach and allowing them to make and receive calls from customers in different geographies.
Control: BYOC allows businesses to choose their own carrier, enabling them to independently manage phone numbers and routing. This gives businesses more flexibility and control over their telecommunications, allowing them to customize their phone system setup and determine their own call routing and pricing structure. This helps to save money and create a more efficient calling system.
Flexibility: BYOC also provides increased freedom in terms of the types of calls that businesses may make, including local, long-distance and international calls. This is because, with BYOC, businesses are no longer tied to a single service provider or service package. Instead, customers may shop around for the highest value from several providers and make calls depending on their specific needs.
What to consider when implementing BYOC VoIP services
Before implementing BYOC in your business communications ecosystem, there are several critical factors to consider.
Technical compatibility: It is critical to ensure that your selected carrier is compatible with your VoIP service provider. If full technical compatibility is not present, there is a chance that VoIP services may not function properly, resulting in poor call quality and other concerns. To ensure a seamless experience, confirm that the carrier and service provider are compatible.
Quality of service: Investigate your preferred carrier thoroughly to ensure that they provide high-quality voice services, reliable call connections and quick call setup times. Dropped calls, poor sound quality, and long call connection times can all be caused by poor-quality services. This may be incredibly aggravating and result in lost time and money.
Customer support: Consider the carrier’s degree of customer support, since you may need to rely on them for technical assistance if you have problems with your VoIP service. Look for service providers who offer 24/7 customer care via a range of channels, including phone, email and online chat. You’ll want to ensure that they can provide you with fast and expert support whenever you require it.
BYOC in VoIP offers many benefits for businesses looking to maximize the performance and effectiveness of their voice services and cut costs. However, it is critical to thoroughly research your chosen carrier and consider all factors before implementing BYOC in your business. By following this comprehensive guide, you can make an informed decision and reap the benefits of BYOC in VoIP.