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DIDWW, a leading global provider of virtual phone numbers to operators and businesses all over the world, has further expanded the coverage of its two-way SIP trunking services and voice & SMS-enabled mobile DIDs, which are now available in 17 countries. Thailand and Russia are the latest additions to this solution, which creates unique opportunities for DIDWW customers to implement and benefit from a wide range of business cases. The Ireland-based telecom operator stands out in the cloud communications industry for its unique feature of providing both SMS and voice functionalities on the same virtual phone number. Through the power of VoIP technology, mobile phone numbers no longer need to be allocated to a specific mobile device. In addition, while being utilized in the cloud, these numbers maintain two-way voice and SMS functionality, making them a huge asset for businesses looking for greater efficiency, flexibility, and scalability. All the above mentioned capabilities…

AWS announces 3 new Local Zones AWS has announced that AWS Local Zones in Atlanta, Phoenix and Seattle are now generally available. Customers in these three metro regions can utilize these new Local Zones to deliver apps that require single-digit millisecond latency to end users or for on-premises deployments. The company presently has 17 Local Zones spread over 16 metropolises. Each zone provides select services inside Local Zones near population centers, typically where Amazon does not already have a data center footprint. Read more at: https://tinyurl.com/4ahzesr3 The Club collaborates with Google Cloud The Club, HKT’s loyalty program and digital enterprises arm, has inked a collaboration agreement with Google Cloud to build a hyper-personalization platform named ‘Copernicus.’ This platform will be integrated throughout The Club’s business pillars into its digital environment.  The Club hopes to give clients a personalized online digital experience by combining the network and database with Google Cloud…

There are more and more businesses that are disposing of traditional telephone infrastructure and migrating to Voice over Internet Protocol (VoIP) services because of the numerous advantages that VoIP offers. If your organization is making the switch to VoIP, you are going to want to select a VoIP carrier that can provide the services your business requires and deserves. There are many opportunities to make mistakes when choosing a cloud provider, and not paying attention to some pertinent issues can lead to complications and unforeseen expenses later on. To make sure you start off correctly, we have compiled a list of mistakes you need to avoid making when choosing your VoIP provider, so that you will find yourself a reliable partner whose pros far outweigh any cons.Choosing a VoIP service provider at random is very risky. A reliable phone system will not only make you look professional, but…

Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage.   Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses.   Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever.   Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

Snom Technology, a premium worldwide brand for IP telephony in the business and industrial sectors, is known for its proximity to the market and the continuous involvement of partners and customers in the development of new products, which is also achieved through market surveys.  A representative survey, commissioned by Snom and carried out in the UK, Germany, France, Italy and Spain, by the independent research institute Norstat in November 2021, aimed to identify the opinion of users of IP desk phones in relation to more eco-friendly terminals, and to find whether – in the face of increased sustainability – the market would be willing to accept a possible price increase. What is the value of sustainability? Of the 1,937 European respondents, 66% currently use corded telephones at work. Despite each country having unique preferences, the survey confirmed that company desk phones still have a high market share – even…

Telefonica to offer industrial 5G services in 2022 For the first time, Telefonica will provide a range of industrial 5G services to selected partners starting in January 2022. In recent years, Telefonica has tested approximately 80 use cases across several industries, with a handful of solutions now ready for implementation. Telefonica will market three particular 5G use cases for industry through its Telefonica Tech unit: autonomously guided vehicles (ATGs), remote support solutions and drone solutions. Customers will be able to access all of these services via Telefonica’s public mobile network, as well as a virtual or dedicated private network. Read more at: https://tinyurl.com/46x6mcdj Verizon scores a $34.6M contract  The US Department of Energy has awarded Verizon Public Sector two Enterprise Infrastructure Solutions (EIS) contracts for $34.6 million. Verizon will offer voice and data services to a variety of DOE sites, including the agency’s headquarters in Washington, D.C. Under the terms…

Procescom, an industry-recognized provider of innovative and customized solutions for telecom technical platforms, has formed a strategic alliance with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. This cooperation will help Procescom to further advance its telecom solutions that are deployed in both public and private infrastructure. The addition of fully compliant DIDWW voice services will greatly contribute to the use of Procescom’s out-of-the-box connectivity that can be applied by mobile network operators, MNOs or MVNOs of any size. Strategic partnerships and an innovative outlook on business have assisted Procescom in positioning itself as a leading Mobile Virtual Network Enabler with its Procescom MVNE platform. Along with a white-labelled VoIP dialer for iOS and Android, Procescom has made it possible for mobile device industry giants to offer out-of-the-box connectivity to customers. In addition, Procescom’s extensive connectivity portfolio presents a great opportunity to…

Ericsson, a global networking company, has announced its plan to buy Vonage, a cloud-platform company based in the United States, for $6.2 billion. Ericsson is getting a more contemporary communications strategy with Vonage, which includes a cloud contact center, communications APIs, and a VoIP solution.   The move reflects Ericsson’s growing attempts to join the enterprise market, with the goal of enabling these clients to take use of new services in addition to the high speeds enabled by 5G networks. This merger, though, is not about 5G. Ericsson is concentrating on Vonage’s communications APIs, which it hopes will allow it to access a global network of developers working on 4G and 5G technologies.   Vonage is a cloud-based communications provider that allows clients to incorporate communications, such as voice, video, and messaging, into apps and products through its Vonage Communications Platform. Ericsson believes that Vonage’s cloud platform, which now serves…