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Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…

Verizon buys Zoom rival BlueJeans for less than $500 million Verizon Business has announced a deal to purchase enterprise-grade video conferencing platform BlueJeans, thereby expanding Verizon’s unified communications portfolio and improving its service for business customers. This acquisition shows that the company is also trying to capitalize on the current trend of remote employees making extensive use of online services such as Zoom, Slack and Microsoft during the pandemic. BlueJeans has more than 15,000 customers, including Facebook, IBM-owned Red Hat, ADP, Zillow and LinkedIn. The deal is worth USD 500 million and is expected to close in the second quarter of 2020. Read more at https://tinyurl.com/yd9qtfhg Apple’s new iPhone SE is surprisingly powerful for $399 Apple is launching iPhone SE 2020, the second generation of its cheapest smartphone in the iPhone lineup, priced at just USD 399. The iPhone SE runs on Apple’s latest A13 Bionic chip that enables great battery…

Six global carriers form a group for MEC, 5G interoperability Verizon, Vodafone, America Movil, KT Corporation, Rogers Communications, and Telstra have joined forces to form the first-of-its-kind cooperation, the 5G Future Forum. The world’s leading telecoms and technology service providers will work together to develop interoperable 5G specifications and mobile edge computing across key geographic regions, including the Americas, Asia-Pacific and Europe. According to the statement from the carriers, they will “develop public and private marketplaces to enhance developer and customer access to 5G, and will share global best practices in technology deployment.” Read more at: https://tinyurl.com/u3vdooh Google acquires no-code app development platform AppSheet Google has announced the acquisition of AppSheet, a no-code enterprise app development platform that allows developers without extensive programming knowledge to collect rich data, fill up apps with AI, or automatically move data. This works by extracting data from a spreadsheet, database or form, and using the…

Apple now owns Intel’s mobile modem business Intel, a leader in the semiconductor industry, has completed the sale of the majority of its smartphone modem business to Apple. The company said this transaction enables it to focus on developing 5G network technology while maintaining the ability to create modems for non-smartphone applications, such as PCs, Internet of Things (IoT) devices and autonomous vehicles. Apple now uses Qualcomm for 4G LTE and 5G modems for iPhones. With this acquisition, Apple is planning to develop its own modems for smartphones in 2021. Read more at: https://tinyurl.com/rqmu724 Orange unveils new five-year grand plan Orange, a French multinational telecommunications corporation, has introduced “Engage 2025”, its new strategy that follows on from the Essentials 2020 plan launched in 2015. The corporation has revealed its goals for the coming years, emphasizing that its business model will be guided by social and environmental responsibility. Considering the operator’s business…

New Jersey, US-based Synchronoss Technologies has announced that it is working with a new joint venture formed by the four largest mobile operators in the United States – AT&T, Sprint, T-Mobile and Verizon – to speed up the delivery of an advanced mobile messaging service to consumers and businesses in all four mobile networks. The US tech giants have recently launched Cross Carrier Messaging Initiative (CCMI) and will cooperate with cloud, messaging, digital and IoT product specialist Synchronoss to offer a compatible Rich Communications Services (RCS) application to Android devices in 2020. This platform, based on the RCS standard that was developed together with technology partner WIT Software, can create a messaging ecosystem that allows consumer brands to attain a new level of engagement. The solution can also help meet the growing demand for content rich, personalized interactions through messaging communications, Synchronoss said in a press release. The company…

American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

Verizon to enable spam call filtering by default on select Android phones Verizon has begun auto-enrolling eligible customers in its free Call Filter service, thus automatically protecting Android users through spam-detection and blocking of high-risk calls. The Federal Communications Commission’s recent ruling has given phone carriers more authority to block spam calls, and Verizon is taking advantage of it to better protect customers. The Call Filter app will automatically block calls from any numbers reported as fraudulent and forward them to voicemail. Read more at: https://tinyurl.com/y5ctqelq Google and Dell team up on the first Chromebooks made for business Dell Technologies Inc. and Google LLC have announced the launch of their jointly developed laptops – the Dell Latitude 5300 2-in-1 Chromebook Enterprise and Dell Latitude 5400 Chromebook Enterprise. These two laptops are based on existing Dell’s Latitude models, except they run Chrome OS and offer extra security and organisational features.…

Verizon has announced a successful edge computing trial on a live 5G network, conducted using their newly formed 5G test bed in Houston. The company’s engineers used Multi-Access Edge Compute (MEC) equipment and MEC platform software, incorporated in a network facility closer to the network edge, and managed to decrease network latency by half. The test results are important for next generation networks, enabling 5G to support low-latency applications such as Virtual Reality (VR). Low latency refers to minimizing the round-trip time taken by data packets. This is an essential yet enormously challenging attribute for a 5G network, and its high performance requirements. At present, many mobile applications depend on cloud-based processing that is handled in centralized data centers, and the physical distances involved increase latency. According to Verizon, locating the computing power nearer to the users at the network edge significantly decreases the time to deliver services. …

Verizon Media Group has announced the launch of a new Yahoo app, available for iOS and Android. This multi-purpose app serves as a daily guide, providing breaking news, weather forecasts, the latest sport updates and much more. It creates a personalized information hub for the user, and is an effective amalgamation of the company’s other products, such as Mail, Search, Newsroom, Finance. One can watch the latest and most popular videos from across the Yahoo network in the Watch tab, where Yahoo editors provide daily content. The app includes a flexible sign-in with a Yahoo Mail account or a non-Yahoo email address, including Gmail, Outlook and AOL. If the user location data is enabled on the mobile device, it is possible to take advantage of coupons for local retail outlets, cafes and restaurants. There’s also a “Deal of the Day” from partners such as eBay, as well as the ability…

Three telecommunication giants, Verizon, Motorola and Samsung, have shared some good news and provided updates regarding progress with the long-awaited 5G network. Verizon has announced that they have successfully accomplished the connection of a 5G-upgradeable Motorola smartphone using a Qualcomm 5G modem and Samsung’s 5G technology to their 5G network. The team performed tests that included video calling and Internet browsing by means of a 5G link. According to Bill Stone, vice president, Technology Development and Planning for Verizon, “In the past two years, we have consistently led the world in 5G, including launching the world’s first commercial 5G service last month”. Obviously upbeat about this successful test using an actual smartphone, he assured, “We will be the first to offer a 5G upgradeable smartphone on our network in 2019.” Verizon’s 28 GHz spectrum and Samsung 5G New Radio solutions were employed to complete the transmissions. The 5G-enabled…