Sangoma Technologies Corporation partners with Telarus, enabling access to Sangoma’s cloud-based solutions for Telarus’s extensive partner network. This collaboration offers businesses modern communication systems and an affordable end-to-end solution.
Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…
Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products. The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI. The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events. The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…
With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has further expanded the coverage of its A2P SMS service with alphanumeric sender IDs by adding 21 European countries. These new additions will enable DIDWW to offer its customers further opportunities to send SMS messages with a guaranteed sender ID that matches their brand name, increasing brand recognition and customer engagement. The service is now available in the following countries: Austria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. The DIDWW architecture can handle large volumes of messages, provide real-time monitoring and ensure high delivery rates.…
Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud. Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments. The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…
Cloud Group is a Belgian Cloud telecom operator that provides IT solutions and innovative communications platforms for businesses. Founded in 2014 by three business partners, the company has experienced significant growth in recent years and currently serves a large customer base of over 20,000 active users. The company’s primary focus is on enhancing the quality of communication services and expanding the reach of its enterprise customers. Cloud Group enables businesses to efficiently migrate from traditional PSTN to modern IP-based telephony in multiple markets. This technology shift allows for improved communications between branches, departments and remote workers within a company. Belgian base Cloud Group operates in over 30 countries, providing unified communications solutions across multiple geographies. The company’s customer base includes well-known enterprises such as Mediafin (Belgians biggest quality newspaper De Tijd and L’Echo), Ackermans & van Haaren and Leasinvest. The company offers three major products and services,…
Effective customer interaction is essential for all types of organizations to be competitive in this digital age. Customer satisfaction and experience are directly correlated to good customer service, making this factor one of the most important aspects of any organization. As a business owner, you understand the importance of communication. You must be able to communicate effectively with your staff, customers and vendors. Without good communication, your business may suffer. Even though you might not consider your phone service provider to be an essential part of your company, they actually have a significant influence on your business. A reliable telecom service provider can assist you in maintaining effective company relations, offering you the most contemporary tools to improve your communications. They can also assist you in troubleshooting any communication issues that you may be experiencing. Cloud technology, when properly applied, may improve the customer experience, better manage client relationships…
VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…
The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market. Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes. Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider. Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…
As VoIP technology becomes more broadly adopted, the number of VoIP providers on the market continues to grow, each with their own unique set of services. The stakes are high when it comes to your phone system, and a misstep may have a detrimental influence on your reputation and business operations. After all, you require a phone system that is trustworthy, has the functionality you need, and can scale with your business – all at a competitive price. Switching to a different voice carrier may be a challenging exercise, and it would be a waste of your time and money to switch to a VoIP service that does not match your needs. To make migrating to a new VoIP service easier, here is a list of the top 10 questions to ask your prospective VoIP operator. The majority of providers give a multitude of features. Many are included in…
