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CLOUD COMMUNICATIONS

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The international telecommunications company, Colt Technology Services Group, has announced that it is releasing its Cloud Session Border Controller (SBC) in partnership with AudioCodes. This cloud-based voice solution provides Direct Routing as a Service to quickly enable PSTN calls for Microsoft Teams.   The Colt Cloud SBC provides an important step towards speeding up and simplifying the implementation of PSTN calling in Teams. With Direct Routing as-a-service, provided by the cloud-based voice solution, users do not require on-premises hardware or hardware in a data center. According to the company, the new service provided more efficiency for both large and small businesses, as onboarding was completed in less than a week.   Developed in collaboration with AudioCodes, a leading provider of smart voice networks, this new offering is an extension of Colt’s Intelligent Communications offering that was launched in 2019. The power of Microsoft 365 and Teams, along with Colt’s voice and…

Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…

Pac-12 has announced a new partnership with the leading cloud communications company Nextiva. Nextiva, also recently named the Best Overall Business Phone Service by the U.S. News & World Report, has become the Conference’s Official Communications Partner at a time when cloud communications are taking the business world by storm. Nextiva joins the conference at a critical time for remote communications as businesses, educational institutions, governments and nonprofits across the United States adapt to a new “work from anywhere” model. Nextiva has decided to partner with the Pac-12 because of its strong traditions, and excellence and innovation across academia and athletics. Pac-12 graduates have attracted the world’s most innovative companies, including Google, Nike, Costco, Netflix (Nextiva’s customer) and many more. Pac-12’s sporting achievements earned them the title of “Conference of Champions.” Pac-12 Commissioner Larry Scott commented: “There is no time more important than now for the Pac-12…

Telnyx, a next-generation communications platform providing operator-level services over a global, private IP network, has created a company’s social impact group, Telnyx.org. The platform is aimed at non-profit organizations, social enterprises and social entrepreneurs. The Telnyx.org Impact Initiative offers a $500 social impact credit that can be used on the Telnyx platform. Other benefits include discounts on the Telnyx platform and access to a global customer support team available 24/7 every day of the year. Organizations (or equivalent non-profit organizations exempt from tax) as defined in Article 501 (c) (3), B-Corp or social enterprises committed to using this service for positive social change, are eligible for the Impact Initiative. In addition to the $500 social impact credit, Telnyx.org Impact Initiative participants will receive a discount on access to cloud communications, including voice, SMS, networking and wireless services, through the Telnyx Mission Control Portal and API. With the Mission…

The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…

DartPoints collaborates with LOGIX for interconnection services in Texas DartPoints and LOGIX are partnering to provide Texas with interconnection. LOGIX’s network will interconnect with DartPoints’ facilities throughout Texas, resulting in enhanced regional connectivity between each endpoint, and providing one-stop access to more than 150 regional, national and international data centers and global websites. With this collaboration between the two companies, DartPoints’ customers will gain access to LOGIX’s extensive fibre network, and get greater access to edge interconnection points. Read more at https://tinyurl.com/y6gy8xwh Voxox and Passage Telecom are launching a cloud phone Voxox, an innovator in cloud communications solutions, and Passage Telecom, Nigeria’s leading ISP, have announced their partnership. Passage Telecom will now offer Voxox Cloud Phone services in Nigeria, which will be  hosted from Voxox’s US and European data centers. This is the first deployment of Voxox Cloud Phone on the African continent, while Passage Telecom currently only serves Nigerian…

Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

Ribbon launches Next Generation Intelligent Edge portfolio to accelerate enterprise migration to cloud services The US technology company Ribbon Communications has introduced its Next Generation Intelligent Edge portfolio that includes the new EdgeMarc 6000, the latest iteration of Ribbon’s modular platform for voice and data functions. The cloud solutions provider said that its products portfolio securely connects and enhances enterprise voice and data applications, including Microsoft Teams, while delivering service assurance, advanced analytics, security, policy and routing capabilities for cloud communications applications. Ribbon’s Next Generation Intelligent Edge portfolio delivers a comprehensive enterprise edge offering to service providers and enterprises. Read more at https://tinyurl.com/uz95gdj Early 5G smartphone market all about Samsung and Huawei According to the latest Strategy Analytics (SA) report, the demand for 5G smartphones turned out to be much higher than expected and reached 19 million units sold in 2019. Almost three-quarters of such deliveries were made by Huawei and…

CounterPath Corporation, a Canadian software company that delivers Unified Communications (UC) solutions to businesses and service providers, has announced its membership in the Cloud Communications Alliance (CCA). As a peer organization that has a mandate to foster the expansion, availability and adoption of hosted communications services worldwide, the CCA provides a forum for industry leaders to discuss the most relevant topics. Todd Carothers, Chief Revenue Officer at CounterPath, said, “The CCA comprises some of the world’s leading cloud communications experts, vendors and strategists, and CounterPath is thrilled to be joining this fast-growing community. When extending the offer of membership into the organization, the CCA cited CounterPath’s long-term leadership in cloud communications as well as the ongoing technical innovations we have introduced to the market, including our award-winning Bria and Stretto solutions. We look forward to working with the CCA’s leadership team and members to advance the state of the cloud communications…

RingCentral, the California-based cloud communication and collaboration solution provider, has made a definitive agreement to acquire the cloud digital customer engagement platform, Dimelo. Dimelo is a single management interface enabling communications with customers through a variety of channels, including email, social networks, chat and mobile. This innovative platform is already in use by major companies across a number of industries, including Allianz, AXA, BNP Paribas, ENGIE, Orange and Telenor. “In today’s digital world, engaging with customers over digital channels is crucial to business success. With Dimelo, consumer-facing enterprises can transform how they engage with their customers. Simply put, Dimelo enables companies to vastly improve their customer interactions by delivering world-class integrated experiences across a multitude of digital channels. We’re excited to welcome the Dimelo team to RingCentral,” said the CEO of RingCentral, Vlad Shmunis. The addition of the Dimelo platform will expand the already considerable RingCentral solution…