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Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

The Swedish multinational networking and telecommunications company Ericsson has introduced three new radios in its enterprise-level Massive MIMO portfolio, and bolstered their RAN Compute portfolio with six RAN Compute products to accelerate the 5G mid-band release and expand next-generation mobile technology.   Ericsson stated that the three new radios and six new RAN Compute products will enable operators to make better use of the full spectrum of mid-band, that is around 3.5 GHz. The products are powered by Ericsson Silicon, the company’s system on a chip (SoC), which provides advanced processing capabilities for the rapid development of energy-efficient, high performance networks and ensures greater security.   With the new mid-band spectrum, telecom service providers can leverage their 5G spectrum resources to deploy services quickly and efficiently, thereby  delivering higher quality and more responsive experiences to mobile broadband subscribers. Mid-band bridges speed, capacity and coverage gaps between low and high frequency…

Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers and criminals can purposely change the Caller ID so that the incoming call appears to originate from  a trusted entity. This disingenuous practice is better known as spoofing. Unfortunately, there are more and more cases where callers and criminals purposefully change the caller ID in order to commit fraud. Spoofing occurs when a caller knowingly falsifies the information transmitted onto your phone screen, known as caller ID, to hide their true identity. Scammers often use the so-called ‘neighbors’ spoofing technique, and the incoming call appears to come from a local phone number or a spoofed company or government agency number that…

FCC establishes Emergency Broadband Benefit program The FCC has recently held an open meeting in order to discuss its next priorities. One of the most important matters discussed was the new Emergency Broadband Benefit program, which Congress has instructed the FCC to initiate. As part of the Consolidated Appropriations Act, Congress has allocated $3.2 billion for the program. Broadband providers participating in the program will be able to offer discounts of up to $50 per month for Internet services and up to $75 per month for those services on tribal lands. Currently, it is unclear how long these broadband benefits will last. Read more at: https://tinyurl.com/jj52hlfl Sinch acquires Inteliquent Sinch AB, a Sweden-based company primarily engaged in the provision of cloud computing services, has signed a final agreement to acquire Inteliquent, the largest independent voice communications provider in the US, for an all-cash offer of $1.140 billion. The deal expands…

SK Telecom, the top mobile operator in South Korea, has teamed up with its security subsidiary ADT Caps Co. and local video management solutions company Innodep Inc. to develop an artificial intelligence (AI) solution to meet the growing demand for efficient and advanced video analysis services.   Under the agreement, the trio will develop services to effectively manage video surveillance systems in the private and public sectors of the growing local market. The ultimate goal of the partnership is to create real-time security services for the public and industry, while addressing existing defects in the video analysis systems, such as false alarms.   As the deployment of CCTV in the public and private sectors is expanding rather swiftly to enhance safety and security, SKT said the solution will increase cost-effectiveness and accuracy by optimizing its AI chip and algorithms. This solution will be linked to Innodep’s intelligent management platform and…

The independent German telecommunications company 1&1 Drillisch has announced that it has accepted Telefonica Deutschland’s improved national roaming offer. Drillisch said that if a roaming agreement were to be reached with Telefonica, it would retrospectively add $41 million to its 2020 earnings, which it would book in its 2021 fiscal year.   Telefonica Deutschland and 1&1 Drillisch have agreed on the details of a new national roaming agreement after lengthy pricing disputes. Both sides claimed a positive result after the European Commission (EC) helped reach a compromise.   The companies are expanding their long-term partnership by transforming the current MBA MVNO contract into a National Roaming Agreement (NRA) under the 2014 Telefónica Deutschland and E-Plus merger remedy framework. The parties are now seeking to complete the contractual details for the NRAs by mid-May 2021.   Initially, the NRA includes a 5-year contract period that retroactively starts 1 July 2020 and…

Telia takes a big step toward IoT The Swedish operator Telia has launched a global IoT connectivity offering for enterprises, pledging that it can cut almost a third off the average cost of IoT communications. The new portfolio is called Telia Global IoT Connectivity. In a statement, the operator said that the portfolio consists of a Telia eSIM, that is powered by eUICC, a global ecosystem of pre-integrated operators, a one-of-a-kind programmable network and a cloud-based platform for system management. Björn Hansen, Head of IoT at Telia, said: “This is a true game changer for IoT connectivity.” Read more: https://tinyurl.com/wtk6d7pi Ekinops with Orange gives 5G a trial run  Ekinops has successfully completed 5G business connectivity testing with Orange Business Services at its Orange Labs. To test the connectivity, Ekinops used its 5G-capable OneAccess router that is based on its OneOS6 software. According to Ekinops, the software enables a variety of…

Google Cloud has announced a new 10-year strategic partnership with the Canadian telecommunications company Telus. The two companies plan to work together on developing new services and products for several key industries, including healthcare, agriculture, security and connected homes.   Through this partnership, Telus will accelerate the adoption of its public cloud on the Google Cloud enterprise platform to ensure greater interoperability across its IT backbone and network infrastructure. Google Cloud will also become one of Telus’ partners in providing 5G services and Multi-Access Edge Computing (MEC), which uses the Google Cloud-powered application platform Anthos.   Telus and Google Cloud will prioritize collaboration to improve their Canadian customers’ social, economic, environmental and health performance, and at the same time, work to reduce their carbon footprint. Telus will also use Google Cloud Contact Center AI to improve customer interaction and reduce costs.   One of the main areas of focus of…

Vodafone and Nokia test 100G PON tech Nokia’s new technology has been tested for the first time by Vodafone in Germany. The prototype used a single 25G laser and DSP technology developed at Nokia Bell Labs to create the single wavelength 100G PON transmission. Gavin Young, Head of Vodafone’s Fixed Access Center of Excellence, said the 100G PON is 40 times the capacity of today’s GPON networks and 10 times the capacity of the XGS-GPON. The 100G PON enables flexible tariffs and operates by grouping modems using a methodology similar to that already used in cable networks, suggesting that this cable network experience can help to better evaluate and take advantage of the new PON technology. Read more: https://tinyurl.com/xpai96uz Spectrum Enterprise leverages Cisco Meraki’s cloud platform Spectrum Enterprise is leveraging a new managed network solution based on Cisco’s Meraki cloud platform. Spectrum Enterprise’s Managed Network Edge (MNE) was designed to…

Verizon Business announces a new bundle Verizon Business has announced a new bundle offer for small businesses covering security, broadband and LTE services. As more small businesses are moving to virtual settings, Verizon Business now offers the Complete Business Bundle. With this new offering, small businesses receive a 15% discount on monthly service fees with a 50 Mbps tier. LTE Business Internet, which includes a router as part of the package, is giving businesses the ability to connect to 4G LTE using a plug-and-play installation. The Complete Business Bundle also includes One Talk desk phones with more than 50 business-class features and dedicated 24/7 technical support. Read more at: https://tinyurl.com/y4xy7nyw DT and Samsung succeed in standalone 5G  Deutsche Telekom and Samsung have successfully completed the SA 5G test in Pilsen, Czech Republic. Together the companies have tested the efficiency of Samsung’s MU-MIMO technology on Deutsche Telekom’s network and recorded excellent…