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ITU platform to protect networks during Covid-19 The International Telecommunications Union (ITU) has introduced the Global Network Resiliency Platform to help global networks remain “safer, stronger and more connected” in the face of increasing strain and growing demand during the coronavirus crisis. ITU Secretary-General Houlin Zhao said, “The new platform will assist governments and the private sector in ensuring that networks are kept resilient and telecommunication services are available to all.” Also, this platform will collect relevant information and expertise on actions that telecommunication policymakers and others in the regulatory community can use to ensure that their telecom networks serve the needs of their country. Read more at https://tinyurl.com/vam4enm Remote working triggers demand for chips, laptops, and network goods As more and more employees switch to remote work during the outbreak of coronavirus disease, the demand for laptops, networking goods and supply chain components has increased substantially. Therefore, electronics retailers and…

Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…

Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

Hailo raises $60 million to accelerate the launch of its AI edge chip Israeli startup Hailo has raised further USD 60 million in series B funding for artificial intelligence (AI) chips, bringing its total financing to date to USD 88 million. This round, led by existing investors, was joined by strategic investors including ABB Technology Ventures, NEC Corporation, and London-based Latitude Ventures. Hailo said the new funding will help to roll out its Hailo-8 Deep Learning chip and to reach new markets and industries worldwide. The Hailo-8 could give edge devices far more processing power than before, allowing them to perform AI tasks without having to connect to the cloud. The company was founded in 2017, and its technology is designed for the automotive market, smart cameras, smartphones, drones and AR/VR platforms. Read more at https://tinyurl.com/tbwyjnb Ericsson starts manufacturing of 5G base station in Texas Sweden’s Ericsson, one of the…

A towering success: Cellnex revenue tops €1bn Cellnex Telecom’s revenue for 2019 exceeded EUR 1 billion with 67.5 percent of total income coming from infrastructure services it provides to operators. The Spanish wireless infrastructure operator currently owns 36,471 operative sites in eight European countries and plans to add 28,000 more as a result of ongoing acquisition deals pending completion. Cellnex has also announced a partnership with Bouygues Telecom to help them deploy their 5G network. The two companies have agreed to create a joint venture (51 percent Cellnex and 49 percent Bouygues Telecom) that will deploy and operate a fiber network connecting infrastructure equipment across France. Read more at https://tinyurl.com/s6fmz4h Google plans to invest $10 billion in US offices and data centers in 2020 Google has unveiled its plans to invest more than USD 10 billion in offices and data centers across the United States in 2020. Google and Alphabet…

EU’s new digital strategy targets data-hoarding tech firms The European Commission has proposed its new European digital strategy “Europe Fit for the Digital Age” that puts a target on all the biggest US tech players. It states that a large part of the world’s data is currently owned by a small number of Big Tech firms, which “could reduce the incentives for data-driven businesses to emerge, grow and innovate in the EU today, but numerous opportunities lie ahead.” The new proposals indicate the need to provide “an attractive policy environment”, which means that data can flow throughout the EU while applying data protection values established under the General Data Protection Regulation (GDPR). Read more at https://tinyurl.com/wdb9hee Dell targets telco edge deployments with new server, micro data centre Dell Technologies has introduced new products for telecom operators that are building out edge network deployments. A compact high-performance server, a modular micro…

British officials recommend role for China’s Huawei in 5G network UK officials have proposed allowing Chinese tech giant Huawei to play a limited role in the UK’s future 5G network, resisting calls from the US for a complete ban over fears of Chinese spying. Huawei will be kept out of the sensitive, data-heavy “core” parts of 5G infrastructure, but will be allowed to deploy its equipment in other parts of the network, according to sources speaking to Reuters. This recommendation comes ahead of a meeting of Britain’s National Security Council next week to decide how to deploy Huawei equipment. In addition, this proposal would satisfy Britain’s two largest telecoms operators, BT and Vodafone, which already use Huawei equipment and are against a total ban. Read more at: https://tinyurl.com/szmovzy CityFibre buys FibreNation from debt-laden TalkTalk for £200 million Britain’s TalkTalk Telecom Group has agreed to sell its FibreNation full-fibre network business…

Six global carriers form a group for MEC, 5G interoperability Verizon, Vodafone, America Movil, KT Corporation, Rogers Communications, and Telstra have joined forces to form the first-of-its-kind cooperation, the 5G Future Forum. The world’s leading telecoms and technology service providers will work together to develop interoperable 5G specifications and mobile edge computing across key geographic regions, including the Americas, Asia-Pacific and Europe. According to the statement from the carriers, they will “develop public and private marketplaces to enhance developer and customer access to 5G, and will share global best practices in technology deployment.” Read more at: https://tinyurl.com/u3vdooh Google acquires no-code app development platform AppSheet Google has announced the acquisition of AppSheet, a no-code enterprise app development platform that allows developers without extensive programming knowledge to collect rich data, fill up apps with AI, or automatically move data. This works by extracting data from a spreadsheet, database or form, and using the…

Ofcom announces another 5G spectrum auction for the UK in spring 2020 Britain’s telecommunications regulator Ofcom has confirmed that it plans to hold an auction for low and mid band 5G spectrum in the spring of 2020. In a statement, Ofcom said that the auction will include companies bidding for spectrum in two different frequency bands: 80 MHz in the 700 MHz band and 120 MHz in the 3.6-3.8 GHz band. However, the UK telecoms watchdog has not yet confirmed when it will auction the high band, mmWave spectrum that will allow mobile operators to offer the truly transformative speeds of 1Gbps and above. Read more at: https://tinyurl.com/y6tx6ecz Microsoft furthers $5 billion IoT plan with new Azure features Microsoft launches new functionalities to simplify the customer journey and deliver highly secured IoT products over its Azure platforms. The company said that the expansion of IoT devices is enabling enterprises to bring cloud intelligence to…

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…