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Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.

Fujitsu Limited and Oracle have joined forces to introduce innovative cloud and AI capabilities tailored to the digital sovereignty needs of Japanese enterprises and government agencies. This collaboration focuses on leveraging Oracle Alloy to enhance Fujitsu’s Hybrid IT offerings, particularly its Fujitsu Uvance platform designed to assist clients in business growth and societal problem-solving.

The UK Competition and Markets Authority (CMA) has raised alarms regarding the possibility of a collusion among a handful of American tech giants, aiming to manipulate the AI market in their favor. The focus of their worry centers on the control exerted by these companies over the development and commercialization of foundation models (FMs), with Open AI’s GPT being a prominent example.

President Yoon Suk Yeol recently detailed South Korea’s aggressive moves to establish its supremacy in the global semiconductor sector, including a staggering $6.94 billion commitment to AI by 2027. Amid fierce competition, South Korea’s largest telecom firm, SK Telecom, is paralleling governmental efforts with its own investment in AI firms.

In a strategic move to accelerate artificial intelligence (AI) adoption across its vast network, Orange has teamed up with Google Cloud to deploy AI solutions closer to its operations and customers. The collaboration, announced at Google’s Cloud Next ’24 event in Las Vegas, aims to leverage Google Distributed Cloud (GDC), a fully managed hardware and software solution.

Microsoft embarks on an ambitious project, unveiling Microsoft AI London – a hub focused on advancing AI research and development. Helmed by AI scientist Jordan Hoffman, the hub will concentrate on building innovative language models and key infrastructure. Further enriching the UK’s AI ecosystem, the project aligns with Microsoft’s substantial investment strategy advancing the UK workforce towards the AI era.

Several major technology companies have joined forces to establish The AI-Enabled ICT Workforce Consortium, aimed at enhancing skills and knowledge among tech professionals facing potential disruption from artificial intelligence (AI). Notable participants include Cisco, Accenture, Eightfold, Google, IBM, Indeed, Intel, Microsoft, and SAP, supported by key industry and labor organizations.