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AI in VoIP
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AI in VoIP. What are the possibilities?

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  Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC).   With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and business phone service…

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Singtel
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Singtel invests $100M to boost Innov8

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Singtel has announced an additional US$100 million investment in Singtel Innov8, its corporate venture arm, in order to cultivate businesses with technology matched with the telco’s own priorities. The funds will also diversify their investments across regional and global markets.   The most recent cash infusion brings the Singapore carrier’s total investment in Innov8, which was founded in 2010, to $350 million. According to a statement released by Singtel on Tuesday, the VC arm has since invested in more than 95 companies, and has enjoyed 35 exits, four of which were unicorns.   Innov8 made investments in companies that match the group’s commercial interests, which include 5G, artificial intelligence (AI), sustainability, cybersecurity, the digital economy, and other cutting-edge technologies. The company uses an evergreen fund model of operation, reinvesting profits from portfolio sales into new assets. With this additional funding, Innov8 will diversify its investment portfolio even more, adding ventures…

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Deutsche Telekom
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Deutsche Telekom and Google Cloud expand their partnership

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Deutsche Telekom has selected Google Cloud for its first cloud-native trials in network and data analytics. The operator expanded its partnership with Google Cloud to develop a collaborative roadmap for the telecoms sector by bringing the power of the cloud closer to mobile and connected devices at the network’s edge.   The initial phase of this extended Deutsche Telekom and Google Cloud relationship will focus on core network services, network analytics and customer experience analytics.   Deutsche Telekom and Google Cloud will jointly test a range of network services in Austria, including 5G standalone and remote packet gateway operations, using Google Cloud and Google Distributed Cloud Edge. In order to leverage data-driven operations and automated workflows with open, Kubernetes-based solutions provided by Google Cloud, Deutsche Telekom will explore a number of use cases including anomaly detection, performance counters and trace data.   The operator will be able to better manage…

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Ai CSAT
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Dialpad launches a predictive engine dubbed Ai CSAT

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Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents.   As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience.   The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

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SK Telecom
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SK Telecom to showcase green ICT

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SK Telecom (SKT), South Korea’s largest wireless telecommunications operator, has announced its participation in CES 2022, the world’s largest IT and home appliance exhibition. The expo will be held in Las Vegas from January 5 to 8, 2022, and is to showcase green Information and Communications Technology (ICT).   Because AI and telecommunications networks are at the heart of ICT innovation, they are also one of the major sources of pollution due to their high-power consumption. As a result, SKT is hastening an ICT revolution by developing and deploying low-power, high-efficiency semiconductors and energy-saving telecommunications network technologies.   SK Telecom will share an exhibition stand with SK Inc., SK Innovation, SK Hynix, SK E&S and SK Ecoplant at the upcoming expo to demonstrate various green ICT technologies and provide visitors the opportunity to experience their revolutionary, sustainable technology. The theme of their booth is the 2030 SK Net-Zero Declaration. SKT…

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Catch-all

12 articles for 12 days of Christmas 2021

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With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever.   Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

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Trends
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Trends to shape the Telecom Industry in 2022

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Technology is rapidly progressing, resulting in a significant acceleration in technological advancements. Technological improvements have boosted innovation, agility and market development. Telecommunications is one of those businesses where experts debate which developments will have the most influence in the near future, as the latest technologies are essential in a fast-moving and fast-changing sector like telecoms.   Now that we are getting closer to the start of 2022, it is time to look at the trends that will influence the telecom business in order to better grasp how this sector will change in the coming year. So, let us take a look at some technological advancements so you know what to look forward to and embrace. Wi-Fi 6 is a Wi-Fi network with an extendeds range, allowing for a higher density of connected devices, and providing faster communications. For starters, expanding Wi-Fi 6 networks will increase capacity, speed and reduce latency,…

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Technology trends of the decade

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Over the past decade, there have been so many advancements that it is difficult to keep up with all the technological breakthroughs. This journey has been thrilling and every invention delivers new technology at a rapid pace.   It is critical to look to the future for clues as to where technology will take the society next. And this decade is shaping up to be one of significant technological leaps, as businesses prepare for the large-scale integration of advanced technologies. Here are the top technological trends that are taking the world by storm. A blockchain, in its most basic form, is a shared, digital record that cannot be changed once a transaction has been recorded and confirmed. In other words, blockchain technology makes it nearly impossible to falsify a transaction. When you hear the term blockchain, the first thing that usually springs to mind is cryptocurrency; however, there is more…

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News Roundup

A quick roundup of the news in Telecoms | Week #40

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VMware unveils innovations at VMworld 2021 At its annual VMworld conference, VMware announced its latest advancements which focus on features that simplify multi-cloud installations and improve security. VMware has disclosed new enhancements to VMware Cloud, the industry’s first and only multi-cloud computing architecture that allows clients to migrate their corporate apps to the cloud in almost half the time and for a fraction of the cost. A new VMware Edge product line was also announced, which comprises an Edge stack, secure access service edge (SASE) features and a Telco Cloud Platform. Read more at: https://tinyurl.com/2evz4fsd NTT to reduce its greenhouse gas emissions NTT, a Japanese telecommunications company, has announced that it will issue $2.7 billion in “green bonds,” with the proceeds going towards reducing greenhouse gas emissions and increasing their investment in renewable energy. These green bonds will be divided into three tranches, each with a three-, five-, and ten-year…

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Nokia
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Nokia launches a scholarships program

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Nokia has announced a scholarship program to increase opportunities for underrepresented groups in the technology industry. Nokia will provide over 300 scholarships in collaboration with the online learning and talent transformation platform Udacity and Blacks In Technology (BIT) Foundation, with an emphasis on enabling students and career changers from underrepresented groups.   According to the BIT Foundation, people of color are significantly underrepresented in the tech industry, accounting for only 3% of employees in the top 75 Silicon Valley tech businesses compared to 24% of the entire US workforce. The corporation intends to bridge this gap and promote more inclusiveness in the tech industry.   The fully financed scholarships cover several fundamental technology disciplines, from cloud computing and programming to artificial intelligence and data science, and are offered at several levels from beginner to advanced. Candidates who pass an initial exam will be able to choose from courses in AI…

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