IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
A recently conducted study on ChatGPT, a popular AI chatbot, unveiled a political bias in its responses. A group of researchers from UK and Brazil noted a discernible left-leaning orientation, shaping an unexpected narrative. This raises questions about AI’s impartiality in conveying content, and signals the need for stricter scrutiny and regulation. As AI increasingly guides our informational insights, maintaining neutrality in its delivery becomes crucial for preserving integrity, particularly in electoral processes.
Google is ramping up its generative AI capabilities to enhance its search tool’s ability to decipher complex information often encountered on the internet. In a recent blog post, the tech giant showcased three novel features either already accessible or soon to be introduced in its Search Generative Experience (SGE). Currently in the realm of a Google Labs experiment, SGE integrates AI into the traditional search engine by providing summaries, sources, and follow-up questions related to the search topic.
The Q2 global market growth for cloud infrastructure services showed a flourishing trend, although at a slightly reduced rate from Q1. The noteworthy strides are largely linked to evolving spending habits, with AI expected to power considerable growth soon. Amazon and Microsoft demonstrate this shift, announcing AI-focused programs in response to the rising demand. Nevertheless, mastering AI implementation comes via strategic partnerships, open to those willing to forward AI applications.
Delving into the biases within artificial intelligence (AI), a recent study highlights how large language models (LLMs) inherently reflect limited perspectives. This becomes particularly intriguing when considering the varying ethics exhibited by AI systems from OpenAI and Meta.
Rakuten’s new alliance with OpenAI aims to dissect opportunities in generative AI to enhance various business sectors they serve globally. This partnership promises to expand existing AI experiences in ChatGPT products and foster premium AI conversational possibilities. Yet, some recent whispers suggest a performance drop in GPT-3.5, leading to theories about its overall commercial intent. Will generative AI become a privilege of the financially potent? This question merits careful consideration.
Leading software development firm, TribalScale, renowned for its exceptional digital products, has unveiled an exciting partnership with Senso AI, a pioneering provider of state-of-the-art AI solutions. This strategic collaboration aims to reshape the employee experience at TribalScale by harnessing Senso AI’s cutting-edge technology to enrich the company’s wiki support.
Four powerhouse telecom companies have forged an alliance to harness the potential of Artificial Intelligence (AI), revolutionizing customer experiences and uncovering potential business opportunities. This alliance, brought to life in Seoul, South Korea, promises to co-develop a Telco AI Platform, pioneering new AI services, like digital assistants and super apps. The initiative has been seen as a forward-thinking response to the escalating global interest in AI within the telecommunications industry. Imminent discussions at the Total Telecom Congress will shed more light on this transformational feat.
