In a strategic move to cater to the evolving needs of businesses, Zoom Video Communications, Inc. (NASDAQ: ZM) has announced a series of enhancements to its AI-powered customer experience (CX) suite. The company, known for its widely used video conferencing platform, is expanding its reach into the contact center space.
NEC Corporation of America (NEC) has unveiled the UNIVERGE BLUE AI Assistant, a revolutionary productivity tool powered by the advanced UNIVERGE BLUE PULSE artificial intelligence (AI). This latest addition to the UNIVERGE BLUE CLOUD SERVICES lineup leverages cutting-edge AI technology to elevate intelligence, efficiency, and customer care within NEC’s intelligent communications platform.
A new comprehensive guide has been launched aiming to enhance AI understanding among employees for optimal, safe use, subsequently improving performance. The guide addresses fundamental sectors crucial for handling AI and data securely, also spotlighting the use of advanced AI tools. It further divides the learning model into four distinct ‘personas’ based on the increasing level of AI literacy required.
In the wake of a profound digital transformation, businesses are strategically navigating the evolving landscape of generative artificial intelligence (genAI), propelling them into a new era of adaptability and innovation. The surge in genAI-related job postings, as reported by GlobalData’s Job Analytics Database, reflects a growing commitment among companies to stay relevant and competitive in this dynamic environment.
Nokia, the renowned network equipment manufacturer, recently joined the Ultra Ethernet Consortium (UEC). Anchored by the Linux Foundation, the UEC fortifies Ethernet technologies to satisfy the escalating requirements of AI and high-performance computing. With members such as AMD, Cisco, and Microsoft, the consortium seeks to equip Ethernet with more advanced networking functions, while maintaining its simplicity and affordability.
BT, in collaboration with NHS and Soprano, is experimenting with ‘Patient Concierge’, an AI-aided patient messaging system aimed at enhancing communication and reducing appointment conflicts. With a strong UK government backing and promising outlook from NHS staff, AI integration is on the rise for optimizing healthcare.
Samsung enters the mobile AI game with Galaxy AI, its latest invention aimed to revolutionize smartphone experiences. Powered by Samsung-developed on-device AI and a cloud-based system, it incorporates remarkable features like real-time audio and text translation during phone calls. Alongside this, Samsung excites with Samsung Gauss, dedicated to streamlining diverse tasks from coding assistance to content translation – a move promising profound impacts on our technology interactions.
The UK has spurred a global AI commitment, aptly named ‘The Bletchley Declaration,’ inviting international participants to coordinate efforts to transform AI into a force for societal good. This shared endeavor, decided during the UK-led AI Safety Summit, represents a crossroad for the world: fruitful scientific accomplishment or potential disaster if poorly managed. The declaration sets the stage for practical actions, yet, the exact plan of action remains uncertain. In light of global climate initiatives, questions arise on the effectiveness of this AI initiative. Will technological advancements in AI hold the answers to crucial global issues? Only time will tell.
Colt Technology Services’ Annual Digital Infrastructure report reveals growing business prospects for partners, especially in AI-compatible tech like 5G, agile connectivity, and edge. Amid global uncertainty, there’s a solid market for partners providing consumption-based networks. However, tensions exist between IT chiefs and partners over integration and lack of APIs. This study highlights the evolving role of partners, suggesting this could be an opportune moment to overcome challenges and embrace the digital revolution progress.
Google has elevated digital assistance with its AI-powered Google Assistant with Bard which assures enhanced user understanding and broad service range, an enticing departure from its voice-activated predecessor. Public access is earmarked soon, with notable privacy control assurance. Coupled with AI-centric Pixel additions, this advanced assistant optimistically envisages a future with intuitive personal AI, pushing generative AI’s benefits beyond perfecting selfies.
