Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.
The move towards net neutrality took a noteworthy leap after a unanimous vote at the FCC session. This progressive policy asserts an equal playing field for all web content by banning ISPs from blocking or charging premiums for site delivery.
NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.
In a move to advance Open RAN technology, UK-based tech incubator Digital Catapult has introduced outdoor testing facilities through its SONIC (SmartRAN Open Network Interoperability Centre) Labs programme. The initiative aims to provide a real-world environment for firms to explore the practical value of Open RAN applications.
Telecommunications operators are increasingly turning to satellite technology to expand 5G coverage, particularly in rural regions, as indicated by new data from the Global mobile Suppliers Association (GSA). However, despite a rising number of partnerships and commercial launches, the market’s growth is slower than anticipated.
Nokia has clinched a major deal with Uzbekistan’s Perfectum, paving the way for the deployment of Central Asia’s inaugural 5G standalone (SA) network. Under this agreement, Nokia will be the exclusive supplier, furnishing Perfectum with a comprehensive end-to-end 5G SA network, including radio access, transport, core networks, and various network automation and service applications.
Europe’s telecom industry is alert as the European Union investigates competitive fairness amid KKR’s acquisition of Telecom Italia’s fixed-line network. Questions arise about the impact on market competition and the deal’s opposition by Vivendi, the largest stakeholder in Telecom Italia.
Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.
This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.
Lycamobile, a multinational MVNO hailing from London, is raising serious accusations against T-Mobile, their US network partner since 2012. They cite considerable hurdles in acquiring basic services like eSIM and access to T-Mobile’s 5G standalone architecture. Lycamobile’s stance escalates further; by urging regulatory bodies to halt T-Mobile’s looming acquisitions, they imply an uneven playing field. Meanwhile, T-Mobile, combating allegations of litigation as a diversion, asks that Lycamobile’s claims be dismissed.
