In a significant acknowledgment of its pioneering approach to customer service, Evolve IP has been distinguished as a front-runner in the realm of secure and efficient hybrid work solutions. The company’s recent accolade as a “Leader” and “High Performer” in G2’s Winter 2024 report underlines its commitment to facilitating seamless productivity for distributed workforces.
In a significant development for the telecommunications industry, Lifecycle Software has unveiled its latest innovation, the Nexus MVNE platform, designed to streamline the process for brands aspiring to launch their own Mobile Virtual Network Operator (MVNO). This groundbreaking platform aims to demystify the traditionally complex and cost-prohibitive journey of becoming a neo telco, offering a fast-track route to market entry.
Hrvatski Telekom carries forth its successful collaboration with Netcracker Technology to inject Netcracker’s Revenue Management into its digital business. The expected upgrade offers pivotal automatization of postpaid charging, simultaneous interaction with multiple internal and external revenue elements, ensuring seamless operations and exceptional service quality.
Stepping Hill Hospital partners CDW, a prestigious IT solutions provider, for a digital overhaul designed to boost staff functionality and enhance patient care. As part of an 18-month transformation, the collaboration introduces advanced solutions like a new Cisco wireless network, and real-time location services, among others.
Austrian mobile operator, Spusu, underscores its commitment to human-led customer service, asserting the decision as a response to positive customer feedback. Meanwhile, contrasting strategies are evident, as Vodafone pioneers AI-based customer service technology.
In a significant move to ensure the smooth transition of landline services to Voice over Internet Protocol (VoIP), the UK government has announced an expansion in the roster of telecommunications companies committed to safeguarding vulnerable customers. The initiative, led by the Department for Science, Innovation and Technology (DSIT), now includes Openreach, CityFibre, and several others, alongside initial participants like BT and Virgin Media O2.
In a significant move to enhance its channel partnership program, CallTower has announced key promotions within its team, aiming to enrich its cloud-based communications solutions. The company, a global leader in unified communications, contact center, and collaboration solutions, has made strategic changes to ensure sustained growth and excellence in its partnership efforts.
Singtel, a leading telecommunications company, has unveiled a groundbreaking suite of digital security solutions aimed at combating online fraud. This initiative leverages network Application Programming Interfaces (APIs) to authenticate digital identities efficiently, marking a significant step towards enhancing the security of online transactions.
The 5G Open Innovation Lab (5G OI Lab) has officially introduced eleven new startups from around the world to its Spring program, marking the beginning of its fifth year in operation. The 5G OI Lab has become a beacon of innovation and technological progress in the 5G and Edge technology space, supporting a total of 129 startups since its inception. These startups have collectively raised over $2.23 billion in venture capital, thanks to the support of industry giants like AT&T, Comcast, Microsoft, and Intel, among others.
In a significant advancement for enterprise voice security, Mutare Inc., has partnered with NICE to integrate its pioneering Voice Traffic Filter into the NICE CXexchange. This collaboration marks a pivotal moment for both companies, offering NICE users an enhanced level of customer experience (CX) through advanced AI capabilities.
