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Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.

Samsung’s Unpacked event next week is set to introduce two highly anticipated foldable phones, the Galaxy Z Fold 5 and Z Flip 5. These devices are expected to offer exceptional entertainment experiences, innovative camera features, but also potentially hefty price tags and the persisting issue of fragility that has been a concern for foldable phones since their inception.

As the UK government’s ambitious 4G-enabled Emergency Services Network (ESN) faces icy progress, reports suggest potential delays until 2029 and rising costs from the initial $5 billion to over £11 billion. Observers slam the lack of a solid implementation plan, leading to ineffectual spending. Although originally planned to replace the Airwave network by 2019, the slow-paced development has compelled emergency services to incur unnecessary expenses. Further complications arise as Motorola, initially tasked with developing the ESN, withdraws from the project. As the quest for a reliable new supplier begins, it’s clear that these developments will continue to captivate telecoms industry watchers.

Four prominent Swedish companies are under the scanner for illicit data transfer to the U.S., marking a stark violation of EU’s GDPR rulings. The heart of this issue lies in their use of Google Analytics, leading to these privacy breaches. Interestingly, not all implicated parties bore the same guilt, showing varying levels of data safety vigilance. More caution and respect for GPDR’s regulations is thus urged from all companies dealing with data transfers. Undeniably, an increasing global scrutiny on data protection laws, demands such vigilance.

Rising Ransomware Costs Versus Cybersecurity Countermeasures Industry reports indicate that hackers are thriving despite advancements in cyber defense. The median cost of ransomware attacks has doubled to $26,000 over the past two years, with 95% of incidents resulting in financial loss ranging from $1 to $2.25 million. Social engineering and phishing remain highly effective tactics due to the human element. Senior leadership is increasingly becoming a cybersecurity threat. Governments and law enforcement agencies are taking more decisive actions against high-profile attacks, but these measures mainly deter hackers from targeting less coordinated markets. IoT devices used in DDoS attacks have risen to 1 million, accounting for 40% of global DDoS traffic, necessitating stronger network security and awareness. Despite improved measures, hackers are expected to continue succeeding. Read the full article Viasat Selected for AFRL’s ARBALEST Program: Enhancing Tactical Space Connectivity Viasat Inc., a global communications company, has been chosen by the…

The race for 5G dominance in the US continues, with AT&T focusing on standalone 5G architecture and monetizing services like gaming and augmented reality. With a cautious approach to Fixed Wireless Access, AT&T targets legacy copper network customers while embracing sustainability, AI, and automation for better energy efficiency and environmental impact.