The US launches Disruptive Technology Strike Force to counter foreign adversaries acquiring sensitive technology, with recent prosecutions targeting Chinese entities. The move signifies increased efforts in containing China’s influence, potentially impacting global tech firms’ strategic decisions.
GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…
Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…
GPT-4 is the latest artificial intelligence (AI) model produced by OpenAI, a San Francisco-based research lab. The AI model, which is intended to improve deep learning, is available to paying OpenAI users via ChatGPT Plus with a usage cap. Developers may join a waitlist to gain access to the API. GPT-4 is capable of handling more sophisticated tasks than its predecessor, GPT-3.5. This AI software version can generate text, process image and text inputs, and perform at a “human level” when related to a variety of professional and academic benchmarks. OpenAI spent six months “iteratively aligning” GPT-4 using lessons learned from an internal adversarial testing program and ChatGPT. The model’s skills extend beyond visual understanding; it can label and analyze relatively complicated images, as well as handle nuanced instructions. A number of high-profile clients are presently using GPT-4. Stripe uses GPT-4 to scan company websites and provide a…
NTT DoCoMo partners with Ericsson and Keysight on 6G NTT DoCoMo has announced the expansion of its experimental 6G trials, for which it has teamed with Ericsson and Keysight. The collaboration with Ericsson will concentrate on new 6G wireless interfaces for frequencies ranging from 6 to 15 GHz, as well as the sub-TeraHertz band, which encompasses frequencies exceeding 100 GHz. The collaboration with Keysight will put ultra-wideband communications across sub-THz frequencies to the test. DoCoMo has also announced that it is working on a RAN intelligent controller that will be interoperable with base station equipment from several Open RAN manufacturers. Read more at: https://tinyurl.com/bdzy6j9f Huawei showcases its commitment to green technology During MWC2023, Huawei sponsored the European Carrier Executives Roundtable, where Zhou Yu, Huawei’s network consulting and system integration domain president, addressed Huawei’s value proposition and innovative techniques in the green target network domain. The observations and remarks emphasized Huawei’s…
The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to operator networks. This objective will be accomplished through the creation of a framework of universal network Application Programmable Interfaces (APIs) that will unite the industry behind open APIs. The change signifies a fundamental shift in how the telecoms sector creates and provides services in a world where there is an API economy. At the MWC Barcelona 2023, 21 mobile network carriers will already be demonstrating the potential of the initiative. These demonstrations include an immersive concert experience, a live ‘jam session’, and an immersive gaming and high definition video showcase. The Linux Foundation, along with the GSMA, defines, develops and publishes the GSMA Open Gateway APIs in CAMARA, an open-source project allowing developers to access expanded network capabilities. By using…
Starlink, SpaceX’s satellite internet service, is developing a service offering named Global Roaming Service. This service would allow customers to access the Internet from practically anyplace on Earth. The service will cost $200 each month in addition to the $599 Starlink Kit, according to a statement addressed to Starlink subscribers. Starlink employs inter-satellite connections, or space lasers, to enable global connectivity. As such, users can expect the service to be interrupted with brief periods of weak or no connectivity. Despite the promise of access to the internet almost everywhere, Starlink is still awaiting regulatory clearance in numerous countries, including India, Pakistan, and Cambodia. The current $135 a month Starlink RV plan allows users to equip their RVs with Starlink’s hardware for internet connection while traveling. However, it is only available in specific regions of the world, and internet connectivity is not prioritized as it is for residential customers.…
We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing shopping and social networking sites, and trust those sites to keep us and our information secure. You lock the door when you wish to keep your home safe. The same should apply on the Internet, where we can considerably limit our exposure to a variety of hazards by implementing a modest number of Internet safety measures. You know what they say – the Internet is like your front door: a lock doesn’t do much good if you leave the key under the welcome mat. Is it safe to be in the Internet? Learning about cybersecurity and online safety might feel like swimming through a sea of technical jargon. There are several cybersecurity terminologies to be familiar with, but we’ve selected a handful of…
France invests €750 million in 6G R&D For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…
Amazon Web Services awarded $724M cloud contract The US Navy has issued a single contract to Amazon Web Services (AWS) potentially worth $723.9 million. Under a five-year enterprise software license (ESL) agreement, AWS will provide the Department of the Navy access to AWS’ commercial cloud environment, including training, certification courses and professional services from the cloud provider. The ESL includes work to be performed from December 2022 through to December 2028. Read more at: https://tinyurl.com/5ynmx3at Infovista unveils its 360° Assurance solution for VoLTE and VoNR Infovista, a global leader in network lifecycle automation, has introduced its 360° Assurance for VoLTE/VoNR solution. This advancement will equip mobile voice service providers with a comprehensive, end-to-end solution to ensure a better customer experience when using voice services. Infovista’s 360° Assurance for VoLTE/VoNR solution is designed to address specific problems that service providers face when assuring VoLTE and VoNR services, including detecting and resolving one-way…
