GoTo introduces over 30 new features
GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience.
Virsae and Hammer team up for a 360-degree cloud contact center experience
Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and documentation, functional, regression, systems, and load testing. The solution combines Virsae’s monitoring and analytics technology with Hammer’s automated customer journey testing. The platform provides AI-driven insights and warnings for the root cause of any customer or agent experience concerns, allowing contact centers to reap the benefits of increased productivity and customer happiness.
Vodafone launches UK’s first 5G SA mobile private network for enterprises
Vodafone has introduced the United Kingdom’s first 5G standalone mobile private networking service. This paves the way for additional specialized services that need an end-to-end 5G infrastructure. One such service will be slicing, which allows users to optimize network speed and access for different types of traffic or staff. Private networks powered by 5G SA also allow operators to provide additional value to corporate services, increasing service revenue. Revenue from private cellular networking is estimated to increase from $7 billion in 2023 to $96 billion by 2030, with 5G not likely to exceed 4G until the end of the decade.
Verizon Business to showcase 5G solutions at Channel Partners Conference & Expo
Verizon Business will showcase its 5G solutions, including edge computing, collaboration tools, and advanced connectivity at the Channel Partners Conference & Expo in Las Vegas, May 1-4. The demos will highlight how these technologies can facilitate digital transformation and generate new revenue streams for small and large businesses. Attendees will be able to see the transformative benefits of Verizon’s solutions, including 5G, Fixed Wireless Access, BlueJeans by Verizon, and public sector solutions.
Sangoma launches an all-in-one communications solution for businesses
Sangoma Suite, an all-in-one collection of key corporate communication tools, has been introduced by Sangoma Technologies. The platform integrates Sangoma’s UCaaS solutions, collaboration, video meetings, and integrations. It offers significant discounts for combining Sangoma’s contact center, phones, SD-WAN, and cloud security solutions. Businesses may use the Suite to simplify their communications infrastructure, remove the need for various suppliers and solutions, decrease complexity, streamline communications, and boost productivity. Sangoma Suite provides organizations with a single point of contact and one supplier. It also provides proven solutions built to operate together, improved collaboration and communication, cost savings through bundling, and complete support from Sangoma’s specialists.