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BT and ABB, a Swedish–Swiss multinational corporation specializing in robotics, power and automation technology, have announced a collaboration to upgrade the latter’s globally managed communications infrastructure to new levels of performance and flexibility to support the company’s new operating model.   Under this partnership, BT will modernize ABB’s network infrastructure in cooperation with ABB’s Information Systems team to build a sustainable, robust and secure core platform with a highly automated and data-driven managed service. BT will provide an end-to-end, comprehensive, multi-layered cyber security environment to support ABB’s cloud-first goals. The company will install, operate and monitor over 1,100 end-point devices, constantly validating every device, user and application that is connected to the network.   Security is a primary focus as ABB implements its cloud plan, which involves consolidating data centers and sending more apps and data to the cloud. With nearly 600 locations in 60 countries, the communications infrastructure will…

Google introduces Distributed Cloud In order to address the needs of its enterprise customers, Google has announced their Distributed Cloud, which will allow users to balance their workload on the public cloud and private infrastructure. It is “a portfolio of solutions consisting of hardware and software that extend our infrastructure to the edge and into your data centers,” commented Sachin Gupta the GM and VP of Product for IaaS at Google. Built on Anthos, the Google Distributed Cloud is the perfect platform for local data processing, edge computing and on-premises modernization. Read more at: https://tinyurl.com/mc2ye95c  Facebook rolls out Live Audio Rooms for creators worldwide Live Audio Rooms, Facebook’s new feature designed to help public figures and groups to connect with their communities, has been released to a global audience. First launched only in the US back in June and limited to only iOS users, the solution…

Singapore based Epsilon Telecommunications, a global connectivity provider simplifying the connectivity for companies, applications and information worldwide as well as in the cloud, has been acquired for $145 million by KT Corporation, South Korea’s largest telecommunication operator.   Epsilon has 260 points of presence in 41 locations across 20 countries, including the Chinese mainland. Furthermore, the firm has data centers in London, New York and Singapore. The firm offers cloud, ethernet, SD-WAN, colocation and voice services, as well as its own network-as-a-service platform called Infiny.   “The acquisition of Epsilon by KT is a great milestone on our company’s journey and recognition of the hard work of our teams across the globe,” said Michel Robert, Chief Executive Officer at Epsilon Telecommunications. “The acquisition is a logical next step for both businesses and a fantastic opportunity for customers, partners and internal teams.”   KT purchased the company in collaboration with the…

Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

Google Cloud has announced a new 10-year strategic partnership with the Canadian telecommunications company Telus. The two companies plan to work together on developing new services and products for several key industries, including healthcare, agriculture, security and connected homes.   Through this partnership, Telus will accelerate the adoption of its public cloud on the Google Cloud enterprise platform to ensure greater interoperability across its IT backbone and network infrastructure. Google Cloud will also become one of Telus’ partners in providing 5G services and Multi-Access Edge Computing (MEC), which uses the Google Cloud-powered application platform Anthos.   Telus and Google Cloud will prioritize collaboration to improve their Canadian customers’ social, economic, environmental and health performance, and at the same time, work to reduce their carbon footprint. Telus will also use Google Cloud Contact Center AI to improve customer interaction and reduce costs.   One of the main areas of focus of…

O2 UK to use OpenRAN to improve indoor connectivity O2 has tested Vilicom’s OpenRAN technology to make it cheaper for businesses to get 4G and 5G indoor coverage. Vilicom, together with cloud network provider Mavenir, offers the virtualized OpenRAN-based connectivity-as-a-Service (CaaS) platform. O2 said it was the first operator to test the platform and said it was doing so well, that they will connect the trial version to their live network next year. O2 is of the opinion that the virtualized platform would lower indoor cellular network costs and space needs, which it said would become very important to UK PLC after the coronavirus. Read more at: https://tinyurl.com/y4aepnko A peek into Microsoft’s edge compute ambitions Judson Althoff, Microsoft’s EVP of Worldwide Commercial Business, unveiled some of the company’s ambitions at a UBS Global TMT virtual conference. According to Althoff, Microsoft is increasingly introducing edge computing capabilities. Some of the uses…

Telefónica, a multinational telecommunications company and one of the largest telephone operators and mobile network providers in the world, has introduced a new unit that integrates their global wholesale, roaming and international customer divisions into a new single identity: Telefónica Global Solutions. Telefónica Global Solutions was established as part of the company’s transformation plan, which was announced last year. As stated by the group, this move will improve connections between people and businesses. In the current environment of extensive change and new challenges, the Telefónica Group continues to move forward to improve its service to global customers. The three businesses are now banding together to increase their capacity and continue to support their partners and customers. With a single goal, they have their sights set on providing consistent and comprehensive services, and specifically to offer leading-edge global solutions to Telefónica’s customers around the world. At present, Telefónica…

Microsoft is expanding in the communications market with the introduction of their Azure Communication Services. This new service is a fully managed communication platform for integrating calls, chats and SMS into business organizations and their applications. Azure Communication Services allows users to develop new communication solutions or integrate them into existing applications, avoiding high costs, complexity, or time wastage. Voice and video calling, as well as chat services will be available immediately, while SMS and phone numbers will be released in October. Over the past few years, Microsoft has gained a wealth of experience in this area, thanks to the large success of their Teams service. Azure Communication Services also uses the same secure platform that runs Microsoft Teams and is built natively on Azure.  Scott Van Vliet, corporate vice president for Intelligent Communication at the company, commented: “Azure Communication Services is built natively on top of…

Deutsche Telekom will move 18 million users to the cloud Deutsche Telekom has announced that 18 million of its fixed voice customers will soon have their services moved to a new cloud-based telephony platform. The company currently has a next-generation IP multimedia subsystem (NIMS) deployed in telco’s data centers throughout Germany. The platform promises to deliver services faster and more efficiently by automatically allocating voice capacity on the network as needed. The deployment of cloud telephony is a logical next step in Deutsche Telekom’s all-IP strategy, which the company has been pursuing for years. Read more at: https://tinyurl.com/y3oxa9wq ClearlyIP releases a new mobile softphone Telecommunications company ClearlyIP has released “Clearly Anywhere”, a mobile softphone that provides easy mobile integration into FreePBX-based systems. This application is designed for Android and iOS devices, allowing system administrators to quickly set up, configure, and deploy cross functional software that clients closely incorporate with an…

VoIP provider Dialpad has announced the acquisition of a video conferencing company, Highfive. The purpose of the purchase is to add room-based video to Dialpad’s suite of services, including computer video conferencing. Neither of the two companies released financial details of the acquisition. Dialpad is the company that developed the popular video conferencing service UberConference. UberConference does have a built-in video conferencing feature, and this acquisition will add enhancements to their existing video capabilities. To date, UberConference is mostly known for its calling features. Dialpad not only offers its users conference call solutions and a VoIP platform, but also has a contact center solution. As stated by Dialpad, by using Highfive technology, any home office or office space can become a smart meeting room. Best of all, this service will work with existing hardware and SIP-enabled conferencing providers. Craig Walker, CEO of Dialpad, believes that this acquisition…