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Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the newly released features are rich media for digital and audio channels, multi-modal engagement options, language translation in real-time, improved developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions. These improvements provide businesses with the ability to plan and carry out client journeys that take the most direct and tailored route possible across multiple channels. By taking advantage of the Five9 digital experience powered by Five9 Digital IVA and Five9 Messenger, clients may send and receive digital content such as photographs, documents, videos and audio, as well as use buttons to…

Telecom News

Pure IP now a certified Webex Calling provider

By Aiste Kryzanovske December 6, 2022

Cisco’s cloud-based phone system, Webex Calling, has certified Pure IP, a global supplier of business voice communications, as a calling provider through Cloud Connect for Webex. Now, customers have the option to enable Cloud Connect for Webex Calling using Pure IP. Pure IP’s robust worldwide voice network will be used for calls, enabling PSTN replacement services for Webex clients. A variety of complimentary services, such as Managed SBCs and legacy device integration, will also be available to customers. The Webex Calling solution from Pure IP is offered as a fully managed phone solution with round-the-clock technical support and a range of online administration tools. The solution makes use of direct connections between Pure IP’s cloud-based voice network and Webex Calling. Pure IP offers a variety of deployments through the program, including basic calling situations, large-scale Dedicated Instance migrations, and challenging, high-volume Webex Contact Center deployments. Webex Calling…

Telecom News

DIDWW SIP trunking empowers Air Serbia’s voice comms through Avaya Aura platform

By Aiste Kryzanovske December 1, 2022

Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager. This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification). “As…

Telecom News

Peraton becomes AWS Premier Tier Services Partner

By Aiste Kryzanovske November 22, 2022

Peraton, a provider of satellite and terrestrial communications, network optimization and managed security services, has been promoted to become a Premier Tier Services Partner in the Amazon Web Services (AWS) Partner Network. This designation honors Peraton’s level of quality and dedication to its customers as the world’s premier mission capability integrator and revolutionary enterprise IT supplier. Peraton is an AWS Managed Service Provider (MSP) Partner, AWS Solution Provider and AWS Partner Network (APN) Member with over 700 AWS certifications. Peraton currently focuses on two service categories and three AWS competencies. With the help of Peraton’s AWS application services, its customers may accelerate their journeys toward digital transformation with the most cutting-edge technology available. The focus of Peraton’s AWS managed services is on the management of a cloud environment that supports the ability to perform work. The three capabilities in which the organization excels are AWS Cloud Migration, AWS DevSecOps…

How to become a Networking Jedi?

By Aiste Kryzanovske November 21, 2022

The idea of networking with and meeting people is not everyone’s cup of tea, especially if you find yourself simultaneously wishing to drown in a vat of chocolate and avoid big crowds. But networking isn’t difficult – it just takes practice to get good at. So how can you become a networking Jedi? There’s a subtle art to networking, and this isn’t something you can learn in an article. However, there are several tips and tricks you can use to up your networking game instantly. In this piece, we take a closer look at the key factors that contribute to becoming a networking pro. What is networking and why is it important? Business networking refers to the practice of developing mutually beneficial relationships with other entrepreneurs and future clients or customers. Networking may help you find employment, attract investors, and even secure clients. This art allows you to tap into…

News Roundup

A quick roundup of the news in Telecoms | Week #46

By Aiste Kryzanovske November 18, 2022

Vodafone to increase pricing and reduce costs In order to lessen the effects of the worsening economic climate, Vodafone has announced cost-cutting initiatives and lowered its full-year profit and cash flow projections. The business said that it will advance the digitalization of its operations while streamlining and simplifying its group-wide structure. The network will also implement “pricing action” across Europe to counteract high energy costs and growing inflation concerns. Read more at: https://tinyurl.com/2p8mcfxm ZenFi Networks purchase by BAI Communications finalized BAI Communications has completed its acquisition of ZenFi Networks. ZenFi, located on the East Coast of the United States, is a supplier of digital infrastructure solutions and an innovator in small cell deployment, offload and roaming services, fiber connection, and network edge colocation. As part of this transactIon, BAI will acquire ZenFi’s portfolio of assets, including approximately 1,100 miles of fiber network throughout the New York and New Jersey metro…

Telecom News

Charter Communications and RingCentral launch two new offerings

By Aiste Kryzanovske November 16, 2022

The launch of two new offerings, Spectrum Business Connect with RingCentral and Spectrum Enterprise Unified Communications with RingCentral, has been announced as a result of a strategic partnership between Charter Communications, a provider of broadband connectivity, and RingCentral, a global provider of enterprise cloud communications solutions. By integrating RingCentral MVPTM with Charter’s Spectrum high-speed internet and network solutions, these new offerings will give SMB and enterprise clients of Spectrum access to a robust, secured and user-friendly communications platform that will allow them to be productive from any location. Additionally, Charter’s clients will benefit from RingCentral’s AI-powered upgrades such as Advanced Meeting Insights and advanced analytics, which will help them modernize and optimize their communications and optimize their business growth and operations. More than 90% of Spectrum markets currently have access to Spectrum Business Connect with RingCentral, the solution’s exclusive UCaaS provider. In the upcoming months, this service will…

News Roundup

A quick roundup of the news in Telecoms | Week #45

By Aiste Kryzanovske November 11, 2022

Vonage to repay $100 million to customers Vonage has been fined by the US Federal Trade Commission for making it too difficult for customers to quit their VoIP services. A proposed court judgment forces Vonage to repay clients affected by its actions in the amount of $100 million. The penalty payment will be sent to the FTC, which has committed to distributing the relevant funds to all customers who are identified as being eligible for compensation. Read more at: https://tinyurl.com/4zxxaevh Arelion adds a new route for flexible trans-Atlantic traffic Arelion has announced the addition of a new flexible, high-capacity transmission route to its network. With the inclusion of this new route, Arelion’s clients will benefit from enhanced customizable routing diversity solutions for trans-Atlantic traffic that meet their specific requirements through a single, scalable end-to-end solution. This route will provide EU terrestrial extensions to client endpoints, as well as a US…

Telecom News

DIDWW expands its VoIP solutions with full PSTN replacement for businesses

By Aiste Kryzanovske November 10, 2022

DIDWW, a global telecoms provider offering premium quality, two-way VoIP and SMS communications, has further extended its product portfolio to offer businesses a seamless transition to VoIP with their PSTN replacement solution. The DIDWW local termination service, which acts as one of the key components in replacing traditional telephony, has been expanded to cover 41 countries. This service has also been the main driving force which has allowed DIDWW to build its two-way SIP trunking solution to meet the stringent demands of telcos and businesses of all sizes. Additionally, DIDWW local termination offers virtually unlimited call capacity, flexible SIP trunk settings, truly local dialing and premium voice quality. As the need for emergency calling capabilities for IP-based solutions has increased significantly, the DIDWW Emergency Dialing service has also been further expanded and is now available in 27 countries. By maintaining the highest standards of regulatory compliance, DIDWW ensures…

Telecom News

Symbio introduced a unified product suite for wholesalers

By Aiste Kryzanovske November 9, 2022

Symbio Holdings, a supplier of communications software, has announced the release of Carrier Infrastructure as a Service (CIaaS), a unified carrier-grade product suite created to enhance the experience of wholesale customers. With CIaaS, domestic service providers may access the same features as top carriers without having to make significant infrastructure expenditures to provide dependable, high-quality voice conversations. Furthermore, CIaaS is backed by carrier-grade customer assistance and expertise delivered locally by in-country customer care teams to worldwide clients for international call routing and other services. Symbio can assist service providers in navigating and understanding unique national licensing and regulatory hurdles. Leveraging Symbio’s large voice network, the solution offers the physical infrastructure and virtual components required to deliver high-quality communications services in Australia, New Zealand, Singapore, and other countries. Using Symbio’s cloud-based technology stack, Symbio’s CIaaS solution makes it simpler for communications service providers of all sizes to start and…