NICE has expanded its collaboration with AT&T to boost the capabilities of emergency communications centers by developing a unified incident capture solution for AT&T NG9-1-1 technologies. Showcased at APCO 2024, this partnership aims to revolutionize public safety by enabling 9-1-1 centers to utilize real-time VoIP data for smarter decisions and improved response times.
8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
Micro Plus Software Ltd, known as Tollring, has formed a strategic equity alliance with Amity Solutions to enhance voice analytics and recording through Generative AI-powered applications. This collaboration will expand Tollring’s global reach and product offerings, leveraging Amity’s AI Lab resources to provide cutting-edge AI capabilities and comprehensive communication solutions.
Enreach UK has launched Enreach Contact Anywhere, a Fixed-Mobile Convergence (FMC) solution that integrates fixed-line and mobile services. By using one number and one device, this innovative solution addresses the increasing need for efficient mobile usage within businesses, boosting productivity and simplifying professional communications across various industry sectors.
Reinvent Telecom has launched MyCloud UCaaS, a robust unified communications platform aimed at boosting revenue for its reseller partners. President Bill Bryant emphasizes its focus on empowering partners with reliable, feature-rich solutions. MyCloud UCaaS offers cloud-based services like voice-to-text voicemail, call management, and integration with Microsoft Teams, revolutionizing VoIP communications.
Vodafone launches LTE-M, an LPWAN technology for IoT devices with low data and power needs. Converge ICT partners with Ribbon to triple its fiber network capacity. Nokia partners with BxA to enhance its Network as Code platform for healthcare applications. Hayo launches a global IoT platform for MNOs and enterprises, enhancing efficiency and connectivity with cloud-native technology and AI.
NLX, an AI platform specializing in advanced conversational experiences, has acquired Radish Systems and its patented ChoiceView technology. This acquisition integrates visual elements into voice transactions, enhancing user experience and customer service efficiency. NLX’s commitment to multimodal capabilities paves the way for more immersive, trust-building interactions in customer journeys.
Radware has launched EPIC-AI, an advanced AI-powered platform designed to revolutionize cybersecurity solutions. With state-of-the-art algorithms, EPIC-AI ensures precise, hands-free security for cloud, on-premises, and hybrid environments. This innovative technology enhances protection accuracy, expedites resolution times, and reduces costs, addressing the increasing risk levels from automated cyber-attacks and regulatory complexities.
Qualcomm has launched the Snapdragon 4s Gen 2, an affordable 5G chipset designed to boost its market presence. Featuring a Gigabit-capable modem but fewer high-end features, it’s aimed at budget-friendly 5G smartphones. Qualcomm’s new chip targets a growing market of cost-conscious consumers, with Xiaomi set to release the first device using the new platform.
Sitetracker and VETRO have announced a strategic partnership at Fiber Connect 2024 to streamline fiber network deployment. By integrating VETRO’s FiberMap with Sitetracker’s software, broadband providers receive enhanced geospatial data, optimizing project planning and execution.
