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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

News Roundup

A quick roundup of the news in Telecoms | Week #39

By Aiste Kryzanovske October 1, 2021

Telefonica partners with Oracle Telefonica Spain has signed a multi-year agreement with Oracle to accelerate the transfer of its business processes to the cloud in order to improve agility and expand its capacity to create new digital services. Oracle will deploy and operate an on-premises version of its Exadata Cloud Service in Telefonica’s data centers as part of the arrangement. The operator will be able to combine its mission-critical systems while still fulfilling data residency and latency requirements. Telefonica intends to migrate its Oracle database systems, as well as its OSS and BSS applications, business intelligence systems, CRM, billing, and revenue management systems, to the new platform. Read more at: https://tinyurl.com/3darh7jd NTT Docomo targets net zero emissions by 2030 NTT Docomo said that by 2030, it intends to reduce its greenhouse gas emissions to zero. As part of that effort, Docomo has announced the launch of a new ecosystem called…

Telecom News

INWIT deploys Italia’s first wooden mobile tower

By Aiste Kryzanovske September 30, 2021

INWIT, an Italian infrastructure business, has announced the deployment of its first wooden mobile telecommunications tower, made entirely of sustainable materials, as part of a two-year environmental strategy. The tower is located northeast of Milan, next to a large park and a major motorway. The mobile tower’s construction is composed of glued laminated wood, entirely sustainable and circular material, an alternative to steel. The tower is 40 meters tall and has four walkways to position the antennas and radio connections of the hosting operators. The tower is located next to the Est delle Cave Park and will provide cellular network coverage in the region, as well as emergency telephone services, which are especially important for highway traffic on Milan’s A51 Tangenziale Est ring road, close to the tower. INWIT hopes to leverage the project to assist in restoring the park by applying the finest environmental and landscape…

Telecom News

A quick roundup of the news in Telecoms | Week #38

By Aiste Kryzanovske September 24, 2021

Vodia now interoperable with Skyetel Vodia has announced the completion of interoperability with Skyetel, an independent telecom carrier. Skyetel clients now have access to Vodia’s certified VoIP telephone system thanks to the proven compatibility of Vodia’s PBX software with Skyetel’s SIP trunks. Skyetel’s multi-tenant SIP trunking platform is set up so that resellers may simply connect to Vodia to provision and manage their DID inventories. Relationship pricing is also available to resellers without the need for contracts, obligations or upfront payments. Read more at: https://tinyurl.com/2nhhhfn5 Nokia updates its in-house routing silicon With the introduction of its new FP5 processor, Nokia has updated its in-house routing silicon, considerably boosting capacity, reducing power consumption and incorporating encryption to improve security. The FP5 has a 4.8 Tbps network processor, which doubles the 2.4 Tbps available on the FP4, and is Nokia’s first chip to handle 800-gig Ethernet routing interfaces. Other benefits include enhanced…

Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

Telecom News

A quick roundup of the news in Telecoms | Week #37

By Aiste Kryzanovske September 17, 2021

Virgin Media O2 tests 5G emergency services drone Virgin Media O2 has released information on a trial it conducted with the Swiss public safety drone expert Fotokite to provide a video feed from a drone to help first responders on the ground. The two businesses discussed several incarnations of the drone, including its capacity to function in difficult conditions at any time of day or night, the simplicity of setting up, launching, and flying, and how valuable the data feed is to first responders dealing with emergency situations. Utilizing 5G networks to control and manage drones for emergency services demonstrates the possibilities that 5G technology provides in terms of higher speeds and lower latency. Read more at: https://tinyurl.com/36ax8jrc BT trials quantum key distribution (QKD) over hollow core fiber BT has tested quantum key distribution (QKD) over hollow core fiber (HFC), promoting the technology as a method to improve data security…

Telecom News

KT Corporation acquires Epsilon Telecommunications

By Aiste Kryzanovske September 14, 2021

Singapore based Epsilon Telecommunications, a global connectivity provider simplifying the connectivity for companies, applications and information worldwide as well as in the cloud, has been acquired for $145 million by KT Corporation, South Korea’s largest telecommunication operator. Epsilon has 260 points of presence in 41 locations across 20 countries, including the Chinese mainland. Furthermore, the firm has data centers in London, New York and Singapore. The firm offers cloud, ethernet, SD-WAN, colocation and voice services, as well as its own network-as-a-service platform called Infiny. “The acquisition of Epsilon by KT is a great milestone on our company’s journey and recognition of the hard work of our teams across the globe,” said Michel Robert, Chief Executive Officer at Epsilon Telecommunications. “The acquisition is a logical next step for both businesses and a fantastic opportunity for customers, partners and internal teams.” KT purchased the company in collaboration with the…

Market Trends

En route to 6G. What does it hold in store?

By Aiste Kryzanovske September 13, 2021

With 5G networks still being deployed around the globe and 4G and even 3G networks still in use in many parts of the world, the term 6G is already a huge topic in the industry. 6G is the name for what will be the sixth generation in cellular technology, with a particular focus on increasing the capabilities and reducing the latency of wireless and edge networks. These are early days in the life of 6G and thus far this technology is only a theoretical discussion. The networks of the future will be a key component in virtually all areas of our lives, society and industry, meeting the communications needs of people and intelligent machines. So, let us dive into the world of 6G and explore what possibilities it holds. What will 6G be? 6G will be the sixth generation of mobile communications. It is still obscure what the final form…

Telecom News

A quick roundup of the news in Telecoms | Week #36

By Aiste Kryzanovske September 10, 2021

Deutsche Telekom and Softbank in a share-swap deal In a significant shake-up that reinforces the German group’s transatlantic emphasis, Deutsche Telekom has reached a $7 billion share-swap agreement with SoftBank Group to raise its stake in T-Mobile US. In addition, Deutsche Telekom has sold its Dutch subsidiary. As a consequence of the two transactions, Deutsche Telekom’s share in T-Mobile US will increase to 48.4 percent, moving it closer to its aim of gaining direct control of the $170 billion US telecoms operator. In exchange, SoftBank will receive cash and a 4.5 percent interest in Deutsche Telekom, creating a direct shareholding link. Read more at: https://tinyurl.com/32tvyn46 NEC expands its partnership with AWS NEC has stated that it will broaden its relationship with AWS to include 5G and digital governance. NEC aims to create an “end-to-end 5G offering” by integrating their cloud-native open 5G core with AWS’ cloud and edge services. According…

Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

By Aiste Kryzanovske September 9, 2021

DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…