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Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…

News Roundup

A quick roundup of the news in Telecoms | Week #4

By Aiste Kryzanovske January 27, 2023

T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…

Market Trends

Trends to shape the Telecom Industry in 2022

By Aiste Kryzanovske December 6, 2021

Technology is rapidly progressing, resulting in a significant acceleration in technological advancements. Technological improvements have boosted innovation, agility and market development. Telecommunications is one of those businesses where experts debate which developments will have the most influence in the near future, as the latest technologies are essential in a fast-moving and fast-changing sector like telecoms. Now that we are getting closer to the start of 2022, it is time to look at the trends that will influence the telecom business in order to better grasp how this sector will change in the coming year. So, let us take a look at some technological advancements so you know what to look forward to and embrace. Wi-Fi 6 Wi-Fi 6 is a Wi-Fi network with an extendeds range, allowing for a higher density of connected devices, and providing faster communications. For starters, expanding Wi-Fi 6 networks will increase capacity, speed and reduce…

People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

By Aiste Kryzanovske April 29, 2024

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

Broadband

NBN Achieves Groundbreaking Speeds with 100G PON Technology

By Kamile Bigenyte April 18, 2024

Australia’s National Broadband Network (NBN) has marked a historic milestone by utilizing cutting-edge 100G PON technology to achieve speeds of 83 Gbps on its live full fibre access network. This breakthrough, claimed as a world first, signifies a significant leap in broadband capabilities for Australian consumers.

Security

Cybersecurity Landscape Faces Escalation in Social Engineering Attacks in 2024

By Kamile Bigenyte January 5, 2024

In the fast-evolving realm of cybersecurity, hackers are displaying remarkable agility in adapting their techniques to exploit technological advancements. The frequency and cost of cyber attacks employing social engineering tactics have witnessed a surge in 2023, and experts predict an even greater volume of such incidents in 2024. GlobalData, a prominent data and analytics company, forecasts a trend where cybercriminals will rapidly innovate and extend the use of methods like social engineering and deceptive practices designed to manipulate individuals into divulging sensitive information.

Telecom News

Strengthening EU-Japan Digital Connectivity: Risks and Opportunities Unveiled

By Aiste Kryzanovske July 17, 2023

The premier Japan-EU Digital Partnership Council has unveiled a refreshingly ambitious approach towards bolstering global connectivity. Highlighting fundamental areas of mutual support, an intriguing plan of Arctic submarine network expansion piques interest. Meanwhile, an equally significant strategy promotes semiconductor industry growth, echoing an urgent call for autonomy in the global supply chain. These pacesetting initiatives promise not only to redefine EU-Japan ties, but also to spark essential digital security dialogues for the evolving tech landscape.