Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.
In a pivotal tech development, Delta Airlines aligns with T-Mobile, dedicating their efforts towards promoting 5G technology advancement. The vast integration will transform over 60,000 workflows, enhancing operations from check-in to lift-off. To support this evolution, Delta plans to implement a T-Mobile 5G hybrid network at its Atlanta headquarters. As part of its ongoing telecom development, T-Mobile recently concluded a $290 million 5G network expansion in Louisiana.
Comcast is revolutionizing the world of telecommunication by introducing prepaid options under its new ‘NOW’ brand. The lineup, including wireless, fixed broadband, Wi-Fi and streaming TV, aims at maximizing affordability and ease of use. Despite Broadband being less explored due to required installation process and risk factors, Comcast’s ‘NOW Internet’ is geared towards the prepaid segment, including user-friendly design and affordable rates.
Embracing certain compliance measures with the U.S. ‘Clean Network’ program, Nokia seemingly reduced its orders with supplier Foxconn Industrial Internet, marking another move away from China-based telecoms equipment. Though these adjustments primarily impact specific equipment types, both entities express an unusual blend of caution and resilience.
In spite of a 14% drop in sales, Ericsson has reported an impressive expansion in gross margin to 42.7%, largely credited to the resilience of its product portfolio and strict cost reduction measures. Maintaining its market leadership amid economic uncertainties, Ericsson anticipates further shrinkage in the RAN market for the rest of the year.
The demand for data centers is soaring due to edge services and generative AI. Nokia’s first-quarter results showed a 19% drop in sales but a notable 52% profit increase. Telesystem has launched new cybersecurity bundles featuring updated Employee Security Awareness Training. Utility companies are using GIS technology to address infrastructure, workforce, and demand challenges.
Fujitsu Limited and Oracle have joined forces to introduce innovative cloud and AI capabilities tailored to the digital sovereignty needs of Japanese enterprises and government agencies. This collaboration focuses on leveraging Oracle Alloy to enhance Fujitsu’s Hybrid IT offerings, particularly its Fujitsu Uvance platform designed to assist clients in business growth and societal problem-solving.
Comcast, the US cable giant, is expanding its prepaid Now brand with new fixed and mobile offerings in response to the impending closure of the Affordable Connectivity Programme (ACP). This initiative aims to attract consumers affected by the conclusion of the federal assistance program.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.
Letta’s recent report underlines the fragmentation faced by the European telecoms sector, with its 27 separate national markets serving a mere average of five million customers. Highlighting the necessity for unification and increased scale for cost-effective innovation, the report aims to strengthen the sector’s competitiveness, fueling new advancements like edge computing and IoT.
