Three UK has partnered with Attensi to gamify staff training, transforming conventional methods into engaging digital simulations. This modern learning approach endorses the network’s commitment to superior customer service, strengthening their core values while enhancing worker competencies.
DIDWW, a global telecom operator providing premium quality two-way SIP trunking and SMS services, has recently integrated with Pabbly, a leading web-based automation platform. Through this collaboration, customers can leverage DIDWW Voice and SMS services to efficiently streamline their workflows by seamlessly connecting with various business and productivity applications.
In a surprising turn of events, Apple, the tech powerhouse, has emerged victorious in the global smartphone market for 2023, surpassing its competitors in sales despite maintaining its position as the most expensive option. This revelation comes from IDC, the first analyst firm to release figures supporting Apple’s unprecedented success this year.
In a strategic move that could redefine the trajectory of Vodafone’s future, the telecom giant has entered into a comprehensive 10-year partnership with Microsoft. Covering all Vodafone markets in Europe and Africa, this collaboration aims to reach a staggering 300 million people.
BT has voiced plans to simplify pricing, aligning with Ofcom’s push for clarity in broadband advertising and curbing mid-contract price fluctuations. The restructure is likely to see broadband prices rise by about £3 monthly, while mobile may see a £1.50 increase. BT’s current model adjusts customer fees annually by inflation plus 3.9%, a method unclear to most clients, inciting dissatisfaction and a rise in complaints. Ofcom seeks to ban mid-contract inflations under review until mid-February.
In the midst of Johannesburg, CMC Networks, a leading global Tier 1 service provider, is expanding their Global Network Operations Centre. Pairing this development with their move to new Sandton premises aims to boost network capacity, heighten operator productivity, and elevate customer encounters. Through increased AI integration and automation, encapsulating Juniper Mist AI across their network, the upgrade strives to optimize customer experiences.
In a futuristic leap, French telecom giant Orange, in partnership with IT leader Capgemini, has launched commercial operations of ‘Bleu’, a sophisticated cloud platform tailored specifically for the French clientele. This solution, engineered jointly with Microsoft, promises enhanced user access to Microsoft 365 and Azure services. Christel Heydemann, Orange’s new CEO, envisions the project addressing data protection challenges, even as it adheres to French authority standards.
As AI technology advances at a remarkable pace, the demand for skilled professionals in the field has reached unprecedented levels. The allure of high salaries and an array of job openings has prompted a surge in individuals retraining to capitalize on this burgeoning sector.
In a recent study by Juniper Research, the forecast for 5G service revenues in 2024 shows a substantial increase of 32%, reaching an impressive $400 billion. As consumer 5G adoption approaches saturation, the study emphasizes the crucial role of 5G Advanced and 5G RedCap (Reduced Capacity) in sustaining this growth, particularly by targeting enterprise IoT users.
Indian telecom giant, Jio Platforms, stands out among potential buyers for a majority stake in Sri Lanka Telecom PLC. It reveals Sri Lanka’s approach to address drastic economic conditions with state-owned enterprises’ privatization.
