Exceptional customer support and VoIP technology are indispensable for businesses aiming to thrive in today’s competitive landscape. By prioritizing customer satisfaction and leveraging VoIP’s benefits, companies can ensure prompt responses, enhanced call quality, and streamlined processes, ultimately fostering loyalty and driving growth.
Norfolk County Council (NCC) has completed a major network transformation project in partnership with Abzorb, a leader in public sector and business networking solutions. The £1.2 million initiative spans 221 sites and aims to enhance performance and security while reducing costs.
In a landmark agreement, Microsoft and Brookfield, an asset management company, have announced a renewable energy deal valued at an estimated $10 billion. Under this partnership, Microsoft will invest in energy projects developed by Brookfield and its renewable energy subsidiary.
Indonesian telecom operator Indosat Ooredoo Hutchison has unveiled impressive financial results for the first quarter of 2024, alongside highlighting strategic partnerships with global tech giants Nvidia, Cisco, and Mastercard. In Q1, Indosat recorded total revenue of $873 million, marking a robust 15.8% year-on-year increase. Earnings before interest, taxes, depreciation, and amortization (EBITDA) surged by 22.1%, with an EBITDA margin of 47.0%, while net profit soared by 39.4% to reach $82 million.
Epsilon Telecommunications (Epsilon), a global interconnectivity provider, has been chosen by Moratelindo, one of the largest telecommunications infrastructure and network providers in Indonesia, to connect customers to a global ecosystem of Internet Exchanges (IXs) via Remote Peering. This partnership enables Moratelindo’s enterprise customers, carriers and service providers to extend their network reach and improve content and application performance in the U.S., Europe, Hong Kong, Japan and rest of the world.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
Meta is ambitiously positioning itself to become the world’s top AI company, co-aligned with an increase in AI spending. The tech giant’s latest earnings reveal a climbing revenue and expenses, inciting mixed responses from investors. The landscape of optimistic forecasts and increased capital expenditures seems less rosy weighed against lower than expected Q2 revenue forecasts and significant investments into AI infrastructure. CEO Mark Zuckerberg points to an aggressive AI research expansion being instrumental in the fierce race against competitors OpenAI and Microsoft.
Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.
This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.
The Australian investment bank, Macquarie, is reportedly considering an exit from KCom amidst escalating competition within the UK alternative network (altnet) sector. A recent report in The Telegraph suggests that Macquarie has engaged advisors from PJT Partners to conduct a strategic review of KCom, indicating potential changes on the horizon.
Softbank, the Japanese telecommunications giant, is gearing up to bolster its supercomputing capabilities in a bid to support its ambitious generative AI (GenAI) strategy. As reported by Nikkei, Softbank plans to allocate JPY150 billion ($960 million) over the next two years towards upgrading its computing infrastructure, a significant leap from the JPY20 billion invested last year.
