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Procescom
Telecom News

Procescom advances innovation in telecoms through cooperation with DIDWW

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Procescom, an industry-recognized provider of innovative and customized solutions for telecom technical platforms, has formed a strategic alliance with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. This cooperation will help Procescom to further advance its telecom solutions that are deployed in both public and private infrastructure. The addition of fully compliant DIDWW voice services will greatly contribute to the use of Procescom’s out-of-the-box connectivity that can be applied by mobile network operators, MNOs or MVNOs of any size. Strategic partnerships and an innovative outlook on business have assisted Procescom in positioning itself as a leading Mobile Virtual Network Enabler with its Procescom MVNE platform. Along with a white-labelled VoIP dialer for iOS and Android, Procescom has made it possible for mobile device industry giants to offer out-of-the-box connectivity to customers. In addition, Procescom’s extensive connectivity portfolio presents a great opportunity to…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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INVADE
Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

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DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys.  As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs.   DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

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What is DID
Telecom News

DID: What is it and How Does it Work?

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Most businesses today have several incoming telephone numbers, each one used for a different purpose or department such as customer service, sales, marketing etc. Some companies even have the ability to assign a personal phone number to each employee without requiring multiple physical phone lines, making it possible for telephone traffic to be split up and managed more easily. This powerful framework is only achievable using Direct Inward Dialling (DID).  DID, also known in Europe as DDI (Direct Dial-in), is a service offered by telephone companies, that allows organizations, who operate a private branch exchange (PBX) system, to have multiple telephone numbers lines connected to one or more analog or digital physical circuits to their PBX. The system sends the dialed telephone number to the PBX so that an outside caller can have direct access to the PBX extension, possibly avoiding an auto-attendant. In a business with DID, the telephone…

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Sparkle, an international service provider in Italy, entered into a significant agreement with Airtel Business, the B2B arm of Bharti Airtel.
Infrastructure

Sparkle and Airtel Partner on Asia-Europe Submarine Cable Expansion

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Sparkle, an international service provider, and Airtel Business have partnered to enhance VoIP connectivity between Asia and Europe via the Blue & Raman Submarine Cable Systems. This strategic agreement promises to diversify and expand global network capacity, catering to increasing data demands and ensuring seamless VoIP services for businesses and consumers.

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In a move to drive innovation in digital services, Ericsson and other global operators such as Vodafone and AT&T announced a joint venture.
IT

Ericsson, Vodafone, AT&T Launch Global Network API Venture

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Ericsson and global operators like Vodafone and AT&T have launched a joint venture to commercialize network APIs globally. This initiative aims to standardize API offerings, fostering innovation and monetization in the 5G era. By collaborating with major players such as Vonage and Google Cloud, the venture promises to revolutionize the voice over IP (VoIP) landscape.

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HORISEN recently announced a partnership with Vodafone Germany to launch a revolutionary public transportation ticketing system in Germany.
Telco Buzz

Vodafone and HORISEN Simplify Transit with New RCS Ticketing

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HORISEN and Vodafone Germany launch an innovative public transportation ticketing system, integrating Rich Communication Services (RCS) and Direct Carrier Billing (DCB). This collaboration simplifies fare purchases via mobile phones, enhancing user convenience. As part of Vodafone’s UPLIFT initiative, this project underscores a commitment to sustainable, digital transformation in public services, reflecting VoIP advancements.

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