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Telecom News

A quick roundup of the news in Telecoms | Week #12

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Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…

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Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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Phone number porting – things you need to know when making the switch

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Do you want to change your telecommunication service provider, but need to keep your current phone number? This process is called number portability, and defines the mechanism and procedures that allow you to switch from one phone network service provider to another in any Licensed Service Area (LSA), while maintaining your existing number. Number portability offers customers the right to exercise their choice in selecting a service provider and, at the same time, avoid the inconvenience of being allocated a new phone number. This important facility provides the customer with freedom-of-choice and, as a result, generates competition among service providers encouraging lower tariffs, improved services and enhanced Quality of Service (QoS) of the networks. It is important to note that the portability feature only concerns the phone number, and is not applicable to services. In this article we focus on the complete porting process from start to finish and, at…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Telecom News

FIX Network will store Private Keys on SIM Cards and use Blockchain to secure our digital lives

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We are rapidly evolving into a digital and decentralized society, where private keys on mobile devices will play a critical and indispensable role in ensuring the safety of our daily transactions and securing our digital identities. FIX Network are aiming to revolutionize the blockchain and cellular industries by providing mobile device users with innovative key holder and transaction security, coupled with a practical user experience. The underlying technology for securing the user’s private keys are the SIM cards used by mobile operators, enabled by the FIX Network open-source STK residing on those SIM cards. This standard SIM hardware, together with blockchain- powered, distributed policy engines that govern end-user transactions, form the architectural backbone of the FIX Network security solution. This solution introduces the concept of a pool of SIM cards, enhancing security, and at the same time, eliminating the possibility of a single point of failure. Multiple SIM…

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Why do businesses need vanity numbers?

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Nowadays, there is a strong movement towards online marketing. However, the phone number will always remain an essential business identifier, and is often the first real contact that a customer has with a business. A vanity number has been proven to be an effective technique for making the right impression with your customers and adding visibility to your company, forming an integral part of a successful company branding strategy. What is a vanity number? A vanity (also called ‘golden’ or ‘special’) number spells out a specific word or a phrase when using a phone dial pad, or consists of a distinct sequence of digits, such as repeated digits or special number combinations. These are easy to remember phone numbers, such as 1-800-LAWYERS, 1-212-NYPIZZA, or 1-888-2477777. If you are in the process of considering a vanity number for your business, voip.review is here to help you make up your mind by…

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Telecom News

BITĖ launches a new cloud-based call management solution based on the phone.systems™ platform

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The Lithuanian mobile operator BITĖ has launched a new Smart call management service oriented towards its business customers, delivering full PBX services to mobile users. While cloud-based PBX services are now generic, BITĖ’s Smart call management service has fulfilled their specific and innovative requirement that the solution must be delivered over the standard mobile voice network, and should not require data services or the use of an app on the mobile device. The result is a seamless, simple-to-use, fully featured and high availability business voice service, accessible from any mobile device and being operating system agnostic. The solution architecture enables instant deployment of phone system extensions without any action required by the end users (business employees), eliminating the time and effort required by the business IT department and BITĖ’s customer service to configure, manage and support the service. “Phone calls constitute an essential and integral component of all…

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Telecom News

Google unveils plans for a 3rd data center facility in Singapore

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Singapore has long been known as the south-east Asian center for network expansion, due to its booming data center industry. The technology giant Google has revealed plans to expand their network in the region by building a 3rd data center in Jurong West, thereby increasing their long-term investment in Singapore’s data centers to $850 million. Google’s first data center was built in Singapore in 2011, followed by the second in 2015, while the 3rd building is expected to be ready by 2020. “In the three years since our last update, more than 70 million people in Southeast Asia have gotten online for the first time, bringing the region’s total to more than 330 million–that’s more than the population of the United States,” commented the vice president of Data Centers at Google, Joe Kava. The newest facility will be built nearby the previous two, and will continue Google’s environmentally friendly approach…

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Telecom News

Unreal mobile will bring unlimited data and VoIP calls

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FreedomPop, the California based company operating in the US and UK, will launch a new MVNO (Mobile Virtual Network Operator) called Unreal mobile. Until now FreedomPop focused on its free-of-charge mobile plan for customers with small needs, making money from their other plans. With Unreal Mobile, they offer a full service carrier using the Sprint network. Unreal will offer unlimited data for $15 per month, with no contract. Not only that, but Unreal Mobile number can be used on any device, meaning not only on smartphones but also on tablets and computers. The way it works is a SIM card is needed for the main smartphone, that works with a regular voice network, then Unreal Mobile, with VoIP technology, allows the user to use different devices with the same number. This announcement is a direct result of Sprint and T-Mobile merger. Mauricio Sastre, FreedomPop SVP Strategy and Carrier Relations said…

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