SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own. The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities. The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions. The SkySwitch Contact Center solution also provides white-label partners with an…
More than 130,000 Telstra customers’ personal information has been made public online. According to the company, there was no cyberattack involved; rather, the issue was caused by a…
TextNow to pay off $50,000 worth of phone bills TextNow, a mobile app that provides free cellular and WiFi-enabled phone service, said that it will start the holiday…
Ericsson has announced the sale of its unprofitable Internet of Things (IoT) division to Aeris Communications, an IoT solutions supplier. The Swedish telecom equipment provider claimed that…
Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels,…
Cisco’s cloud-based phone system, Webex Calling, has certified Pure IP, a global supplier of business voice communications, as a calling provider through Cloud Connect for Webex. Now, customers…
Sonetel is a global telephone service provider offering a rich and scalable Communications-Platform-as-a-Service (CPaaS) solution for entrepreneurs and small businesses with international ambitions. The company focuses on offering…
Orange to cut down energy use by deploying 5G Orange claims to be on a mission to alleviate strain on Europe’s energy networks. The corporation asserts that it…
Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a…
Meta was fined €265 million by Irish regulators on Monday. This is the company’s latest penalty for violating rigorous European Union data privacy regulations. According to the…
