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Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource centre designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.

Vodafone and Meta have teamed up to tackle network congestion and enhance mobile user experience across Europe. Launched in June, this VoIP-optimized partnership spans eleven markets, focusing on video optimization to reduce network traffic. Initial tests in the UK show significant traffic reductions for Meta apps, freeing up resources for high-traffic areas.

Enreach, Europe’s leading provider of converged contact solutions has today announced that Bertrand Pourcelot, Enreach for Service Providers’ Chief Executive Officer, and Tonny Siemons, Enreach’s Business Development Lead for Cloud IT, will each join panel sessions at the upcoming CCA European Summit. The event takes place 19-21 June 2024 at the Hotel Palacio Estoril in Estoril, Portugal.

Reports from Reuters suggest that Saudi Arabia’s STC group is contemplating a significant move in the European telecom market by considering the acquisition of United Group, a prominent player in both telecommunications and pay-TV sectors. Citing three anonymous sources familiar with the discussions, the potential takeover could mark a substantial shift in the industry landscape.