Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
Red Oxygen joins Australia’s Communications Alliance, aiming to enhance connectivity and promote high business standards while fostering innovation in converging networks and technologies.
Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.
Fanvil’s high-end IP phones, business IP phones, and portable Wi-Fi phones now offer enhanced compatibility with Enreach’s unified communication platform, aiming to improve user experience and enterprise productivity. This collaboration is expected to bring mutual benefits and superior products for both companies’ customers.
BT’s Immersive Spaces solution, developed with virtual training specialist Immersive Interactive, uses cutting-edge technology to turn walls and floors into interactive surfaces displaying cloud-stored experiences. Compatible with VR, AR, and XR, the technology holds promise in revolutionizing training and development across various industries.
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
The European Commission clears Inmarsat’s acquisition by Viasat, assuring competition in the in-flight broadband landscape. While the market anticipates increased opportunities for current players and new entrants, upcoming deals like SES/Intelsat and Eutelsat/OneWeb may pose complex challenges for regulators.
Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s…
Discover the latest network architecture options for delivering fiber optic connectivity to rural America in TIA’s upcoming webinar, featuring expert insights on deployment challenges and tailored solutions for unserved areas.
Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.
