Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…
The premium brand of IP telephony is delighted by the excellent results it has achieved at the end of its fiscal year and thanks its sales partners for…
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Efficient communications are essential to keep people connected and businesses thriving in today’s fast-paced digital world. DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking…
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Verizon has been awarded a $2.4 billion contract to update the US Federal Aviation Administration’s (FAA’s) telecommunications and information management systems. If all options are exercised, this agreement,…
Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer…
Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered…
Attentive’s State of Conversational Commerce Report indicates that consumers are increasingly comfortable interacting with brands, as long as they perceive value. The report surveyed over 8,000 consumers from…
