GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business. By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response. Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…
Google has announced the development of Bard, an AI-powered conversational service that will compete with OpenAI’s ChatGPT. The technology, dubbed an “experimental conversational AI service,” will respond to…
We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing…
BT partners with Kyndryl for cloud migration of legacy mainframe apps BT has collaborated with Kyndryl to migrate its mainframe applications that underpin its legacy copper business and…
DIDWW, a leading provider of virtual phone numbers and SIP trunking services to operators and businesses all over the world, has further expanded its toll-free number coverage. Moldova,…
Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation,…
T-Mobile has announced its latest sustainability initiative, a commitment to reach net-zero emissions across its entire carbon footprint by 2040. The operator has also joined The Climate Pledge,…
T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is…
Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication…
As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to…
