In today’s fast-paced digital world, businesses must adapt to mobile-first communication platforms to stay competitive. These platforms enhance flexibility, collaboration, and employee engagement by prioritizing mobile device usability, offering tools like instant messaging and video conferencing. With benefits like cost savings, improved customer service, and scalability, mobile-first platforms are essential for modern business success.
Ofcom, the UK’s communications regulator, introduces robust measures to combat scam calls from abroad. By mandating that phone companies block calls with fake UK landline numbers, Ofcom aims to curb ‘spoofing’ and protect consumers. With BT successfully blocking up to one million calls daily, the initiative promises enhanced public safety and fewer scam calls.
Integrating VoIP with business tools is transformative, enhancing productivity and collaboration. It connects communication systems, CRM, project management, and marketing platforms, enabling seamless workflows. Effective VoIP integration involves assessing needs, ensuring compatibility, customizing workflows, and providing comprehensive training. Continuous monitoring and optimization ensure businesses remain agile, efficient, and competitive in today’s digital landscape.
Orange Burkina Faso has chosen VOX Solutions as its exclusive international gateway for inbound traffic. This partnership leverages VOX-360, an innovative platform designed to tackle artificial traffic inflation (AIT) and messaging fraud, ensuring secure and efficient voice communications.
Remote work and digital nomadism are booming, and VoIP keeps globetrotting professionals connected. This article explores how VoIP offers cost-effective, flexible calling and a variety of features like video conferencing and instant messaging. Popular tools like Zoom, Skype, and WhatsApp are explored, highlighting their strengths for travellers and remote workers. The article concludes by emphasizing how VoIP empowers seamless communication and collaboration from anywhere in the world.
Sinch has introduced the Sinch Omnichannel Connector on Salesforce AppExchange, enhancing customer engagement for Salesforce Marketing Cloud users. This innovative tool integrates seamlessly with Salesforce, allowing businesses to broaden their communication reach across numerous channels like RCS, WhatsApp, Instagram, and more.
Syniverse, a leading global connectivity provider, has unveiled its latest innovation, Evolved Mobility for Messaging. This solution is designed to help mobile network operators (MNOs) ensure dependable SMS message delivery for inbound roamers using various messaging protocol standards.
Mitel, a global leader in business communications, has announced the launch of its Virtual Care and Collaboration Service (VCCS) in seven European countries: the UK, Belgium, France, Italy, Spain, the Netherlands, and Switzerland. The company plans to expand this service globally by the third quarter of the year.
To maximize VoIP benefits, employees need effective training. Start with basics like VoIP functionality and terminology. Combat resistance by highlighting advantages. Offer tailored materials and hands-on sessions. Emphasize key features like conferencing and call forwarding. Foster integration skills and discuss best practices. Address common issues and role-specific needs. Continuous learning ensures ongoing proficiency and boosts organizational efficiency.
In a strategic move aimed at enhancing network capabilities, Telstra, the Australian telecom giant, has inked a Memorandum of Understanding (MoU) with Vonage, a unit of Ericsson. This partnership signifies Telstra’s intent to integrate its network APIs into Vonage’s platform, offering enterprises and developers access to advanced network features.
