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In the dynamic world of technology, Kate Gerwe, Chief Marketing Officer of Sinch SaaS Business Unit, possesses over 25 years of experience in marketing. In an exclusive interview, she discusses Sinch’s transformative acquisition of MessageMedia, propelling them into mobile customer engagement leadership. This synergy extends to culture, values, and over 85 integrations with CRM and e-commerce platforms. Sinch MessageMedia’s focus on small and medium-sized businesses includes a streamlined user interface and multi-channel engagement, all part of Sinch’s ambitious plan to shape the future of customer engagement.

The FCC has set the wheels in motion to reinstate open internet protections, sparking dynamic public conversations around net neutrality. They aim to frame both fixed and mobile broadband as imperative telecommunication services by the Communications Act. This move could effectively address the recurring issue of broadband outages impacting significant sectors like jobs, education, healthcare, safety, and more. However, the proposal doesn’t stop there, it also plans to ensure stringent nationwide open internet regulations to prevent ISPs from manipulating content accessibility based on payment.

IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, today announced it has added a fifth transatlantic route to its network footprint with the addition of the Dunant cable, connecting the US and Europe via a southern corridor across the Atlantic. This new route complements EXA’s existing cables, connecting Paris and Bordeaux in France to the large data centre clusters of Virginia Beach, Richmond and Ashburn in the US. This new route offers excellent diversity from other transatlantic cables, as well as connecting to EXA’s extensive European backbone onwards to Madrid, Barcelona and Marseille via differentiated routes.

Telinta, a global leader in cloud-based softswitch and billing solutions for VoIP service providers, today announced new capabilities for its Encrypted VoIP solution, adding encryption for its TeliGlobeTM Mobile Softphone application. This enhancement gives Telinta customers the option to encrypt both SIP signaling and media for Mobile VoIP calling with TeliGlobe.  The solution can offer end-to-end encryption for on-net calling.

Swedish telecom giant, Ericsson, navigates uncertain market conditions as shares nosedive due to less-than-stellar sales and the aftermath of Vonage acquisition. CEO Börje Ekholm’s outlook paints a cautious but proactive stance into 2024, with reiteration that long-term EBITA margin targets remain unaltered. Despite this, debates swirl around the company’s decision to acquire Vonage and its impact on the downturn. Could potential partnerships and strategic moves towards Open RAN and Cloud RAN be the missing puzzle pieces to Ericsson’s comeback?

Samsung’s 5G CBRS Strand Small Cell solution empowers cable operators by providing a quick, cost-effective method for deploying 5G data-offloading capabilities. Field-tested and now commercially available, this compact solution has been deployed with Comcast, supporting their goal of efficient data traffic offloading and improved 5G connectivity.

BT unveils Global Fabric – a pioneering network-as-a-service product bridging various cloud environments. Flaunting adaptability and cost-effectiveness, this tool empowers users with the liberty to select and manage data transit routes. Uniquely functioning on AI-backed digital orchestration, Global Fabric predicts an enhanced application experience. BT envisages this as the future of connectivity, harboring better cost efficiencies, heightened application performance, while maintaining a robust defense against cyber threats. Its introduction holds substantial potential to revolutionize the network management market.

NAVIGATE, part of the UK’s ONE competition, involves renowned telecom providers NEC and Freshwave, working to create a neutral host small cell solution for areas with high signal demand. This project, backed by a substantial £7.42 million funding, aligns with the UK Government’s goal of diversifying the 5G supply chain and nurturing Open RAN spaces. NEC and Freshwave will develop an energy efficient, financially viable solution based on NEC’s Open vRAN software that could significantly boost the multi-operator neutral host network. As the UK joins forces with Australia, Canada, Japan, and the US in the Global Coalition on Telecommunications, this project may herald an inventive, cooperative future for the telecoms industry.