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Guides & Tips

How to Choose the Best Softphone for You

By Gideon Hack November 27, 2017

Well-designed software and plentiful features are essential to having the best softphone: effective and useful. This is especially true of the user interface (UI), where all the necessary functions must be displayed front and center, smoothly integrating voice operations with the workflow processes. In many cases, the softphone is designed to resemble a traditional telephone, with a display panel and buttons for user control, very much like a standard phone interface. Over and above the importance of the user interface, there are a number of factors to consider when choosing the right product. We will discuss these factors in order to assist you in making an informed decision in selecting the best softphone. Cost There is a wide range of both free and paid softphones. In many cases, vendors offer a free, limited-feature version of their paid products. If you wish to use the free version, then you should carefully evaluate this…

Guides & Tips

How to Choose the Right DID Provider

By Gideon Hack November 27, 2017

The VoIP industry is booming, and this has created a significant demand for DID (Direct Inbound Dialing) services and choosing a DID provider has become harder. Very often, these services are essential to the basic premise of the business or enterprise; incoming calls should reach their required destination efficiently with the proper quality and expected reliability. In all likelihood, voice support serves as the backbone for your business, and it is short-sighted to risk your reputation by exposing employees and consumers to a substandard voice product. Selecting a provider that satisfies your requirements for coverage, quality, scalability, and pricing is a complex issue, and some of the essential criteria to consider during this decision process are: Global Coverage Ensure that your DID provider includes the geographic coverage of numbers that you require for your business, including toll-free, local, mobile, national and SMS-enabled numbers. In addition, the provider should be actively…

Best VoIP Books for Consumers

By Gisele Dahis November 14, 2017

Are you interested in the VoIP industry and want to learn more about VoIP? There are plenty of VoIP books out there that come in all sizes and some more technical than others. There are volumes that provide a simple straightforward review of VoIP, others cover the use of VoIP for both home and business networks, and a few of them even discuss security issues relating to voice and data networks. There is also a good deal of guides that explain how to evaluate, select, and install VoIP systems. But if you’re not crazy about looking and analyzing through hundreds of technical large VoIP books before finding the one you need, check out the list of our 10 favorite VoIP books for consumers. The Best 10 Books on VoIP VoIP For Dummies: By Timothy V. Kelly Low-cost and written in a clear and engaging way, VoIP For Dummies is one of…

VoIP Dictionary

By Carlota Vilalva November 14, 2017

A A2P – Application to person ACD – Average call duration ASR – Answer seisure ratio B B2B – Business-to-business C CDR- Caller detail records CLI -Calling line identification CNAM – Caller ID with Name CoDec – Coder/Decoder CPC – Calling Party Control D DID – Direct Inward Dialing DND – Do not disturb DSP – Digital Signal Processor E E1 – 30 concurrent calls H HD – High Definition I ISP – Internet Service provider IVR- Interactive voice response L LOA – Letter of authorization M MOS -Mean Opinion Score N NAT- Network address translation P P2P – Person to person PBX – Private Branch Exchange PDD – Post Dial Delay PESQ – Perceptual Evaluation of Speech Quality PSQM – Perceptual Speech Quality Measure R RTT – Round-trip delay time S SBC – Session Border Controllers Nonce Number Once SDP – Session Description Protocol SIP – Session Initiation Protocol SMPP – Short Message Peer-to-Peer SNMP -Simple Network Management Protocol T T1…

Telecom News

OrecX Turns Call Recording Feature into a Platform

By Carlota Vilalva November 9, 2017

“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…

Market Trends

SIP Trunking Market to Grow at CAGR of 18.23%

By Gisele Dahis November 5, 2017

According to Technavio’s analysts, the Session Initiation Protocol (SIP) Trunking market is expected to grow at a compound annual growth rate of 18.23% by 2021. SIP Trunking is an Internet-based service that allows businesses to extend VoIP (Voice over Internet Protocol) telephony beyond the organization’s firewall without the need for an IP-PSTN gateway. It allows VoIP users to stay connected in local and long-distance calls to and from endpoints in the traditional phone network. The report ‘Global Session Initiation Protocol Trunking Market 2017-2021’, was based on detailed and reliable data gathered from an extensive research and an in-depth market analysis with inputs from industry experts. It provides a complete market and vendor landscape as well as a SWOT analysis of the key vendors and major factors that influence the market such as drivers, opportunities, and challenges. Session Initiation Protocol Trunking Market Driver: – The increasing adoption of cloud-based solutions is…

Telecom News

Capacity Europe 2017 Will Host Its Largest Exhibition Ever

By Carlota Vilalva October 30, 2017

Bringing together over 600 telecom companies from across 85 countries and 2000 senior-level attendees, Capacity Europe is the largest annual carrier event in Europe. This year’s conference will take place on October 24, 25 and 26 at the Intercontinental in the vibrant and busy city of London, with a pre-event on the 23rd. Designed to offer businesses an opportunity to promote their brand and gain exposure, the event will provide an exhibition room, where more than 130 companies will showcase their products and services in voice, data, peering, cloud, IP connectivity, IPX, data centre, SMS, security and much more- making it Capacity Europe’s largest ever exhibition. In addition, more than 100 private meeting rooms will be available for all companies to get together with clients and potential customers in a reserved and quiet setting. The event makes a solid commitment to all participants through their official website We understand the…

Telecom News

Saudi Arabia Lifts Ban on VoIP Calls and Videos

By Carlota Vilalva October 30, 2017

The Saudis were over the moon with joy after their Minister of Communications and Information Technology, Abdullah Al-Sawah, announced on September 20, that the ban on all voice and video call services, which prevented Saudis and expatriate residents from communicating with the outside world, will be lifted. The decision is part of the new national strategy, known as Vision 2030, to expand the country’s economy and attract more business to the country in sectors such as tourism, entertainment, and telecommunications. The minister tweeted that the unblocking of VoIP calls will be made within a week with the help and support of telecom partners and in line with their #customer_first policy. “And we still strive for more,” he added. Al Sawah confirmed that the Government and telecommunications companies are working closely together to unblock all applications supported by VoIP and soon voice and video calls over the Internet will be available…

Telecom News

Android Oreo Offers a Better VoIP Experience on Smartphones

By Carlota Vilalva October 30, 2017

The new Android Oreo is smarter, faster and more secure than ever. It comes with a number of new features and improvements such as picture-in-picture and Autofill that allow you to navigate apps seamlessly. Plus, it offers a much better VoIP experience, letting you adjust the volume of a call even when the screen is off. The Volume Keys Smartphones have been able to make and receive VoIP calls for years, but only recently has more and more applications, such as Facebook Messenger and Whatsapp, also included this feature. However, if you regularly use VoIP calling services, you know that VoIP calls don’t work the same way as traditional calls made through your telephone carrier, and the volume keys don’t change the volume if you manually locked the device with the power button in the middle of a VoIP call.te With the new Android Oreo though, this problem has been solved.…

Market Trends

VoIP: A New Role in the Business World

By Gisele Dahis October 30, 2017

The VoIP industry is growing rapidly in both the consumer and business sectors. According to a report published by IBISWorld, the industry’s revenue is expected to grow 10 percent annually reaching $20 billion. Much of this growth is due to the fact that VoIP services allow businesses to reduce their costs significantly. With its quick technology developments, VoIP is considered much more valuable today than in the past, and trends are indicating its new role in the business technology field. All of the following VoIP trends are either contributing to its evolution or helping to identify areas that can be improved. Integration with other Software Systems and Apps VoIP phones will not only become integrated with enterprise software systems such as CRM and ERP, but will also work with cloud-based software programs through Application Programming Interfaces (APIs), allowing employees to perform multiple tasks simultaneously. This integration will surely help businesses…