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Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.

VoIP Fundamentals

What is BYOD VoIP?

By Gideon Hack September 11, 2023

BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.

Telco Buzz

Navigating Scope 3 Emissions: BT and SAP’s Partnership for Transparency

By Aiste Kryzanovske September 11, 2023

In a promising move towards transparency, UK’s BT and software giant SAP have joined forces to test SAP’s Sustainability Data Exchange (SDX) – a novel system that captures, tracks and shares data on obscure, indirect emissions, known as Scope 3. Given the numerous entities and different methodologies involved in disclosure, SDX utilizes carbon data interoperability standards to provide a unified portal for monitoring supply chain emissions data, thus streamlining the gathering and dissemination of precise Scope 3 information.

M&A

DoCoMo’s Bold Acquisition: Boosting Loyalty Programme with Intage Holdings

By Aiste Kryzanovske September 11, 2023

NTT DoCoMo, a leading Japanese mobile operator, has initiated a bold move to deepen its collaboration with data gathering giant, Intage Holdings, through a lucrative public tender offer. Attempting to leverage sharper client insights, the ambitious endeavor seeks to enhance marketing abilities and enrich customer experience. Could this pave the way to innovative solutions for societal issues?

News Roundup

A quick roundup of the news in Telecoms | Week #36

By Aiste Kryzanovske September 8, 2023

Google Chrome’s desktop version is set for a Material You design update. Apple hints at traditional smart glasses development through a recent patent, complementing their Vision Pro headset. Verizon introduces a versatile Mobile Onsite Network-as-a-Service for enterprises, offering private networks, edge compute, SD-Wan, and satellite connectivity. Meanwhile, Google unveils its Pixel 8 series and teases the Pixel Watch 2 ahead of an October 4th launch event.

CCaaS

Content Guru Integrates Google Business Messages into storm® Platform

By Aiste Kryzanovske September 8, 2023

Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.

Market Watch

Debating the Online Safety Bill: Privacy Protection or Technological Tyranny?

By Aiste Kryzanovske September 8, 2023

The Online Safety Bill emerges as a tool for platform owners to tackle illicit content. Yet, penalties attached to non-compliance may be a hefty burden. The proposed “spy clause” infamously mandates the scanning of private user content, leading to vocal debates around privacy and the technology needed to enforce this clause. Amidst strong sentiments about potential surveillance, the UK government remains unwavering, resulting in possible market exits by platforms such as WhatsApp. With the telecom industry on the brink of substantial readjustments, the importance of staying informed is evident.

Broadband

Navigating UK’s Growth and Regional Variance in Fibre Broadband Access

By Aiste Kryzanovske September 8, 2023

In a major technological achievement, over half of UK homes now enjoy full fibre broadband access, marking a significant increase from the beginning of this year. This growth reflects the collective effort of both large infrastructure operators and smaller, regional organisations. Surprisingly though, coverage varies across regions, with Northern Ireland leading while Scotland slightly lags behind. Even more exciting progress has been observed in access to Gigabit-capable broadband.

Broadband

Exploring VMO2’s Shift Towards Greater Efficiency

By Aiste Kryzanovske September 8, 2023

VMO2, a leading UK telecom company, is saying goodbye to 3G services by 2025, focusing on the advancement of 4G and 5G capacities. Though this marks the end of an era, it opens doors for superior technology and remarkable energy efficiencies. What does this imply for consumers and the future of mobile connectivity? Let’s explore.

IT

Genesys and Salesforce to Transform Customer and Employee Experiences

By Aiste Kryzanovske September 7, 2023

In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.