Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.
The Online Safety Bill emerges as a tool for platform owners to tackle illicit content. Yet, penalties attached to non-compliance may be a hefty burden. The proposed “spy clause” infamously mandates the scanning of private user content, leading to vocal debates around privacy and the technology needed to enforce this clause. Amidst strong sentiments about potential surveillance, the UK government remains unwavering, resulting in possible market exits by platforms such as WhatsApp. With the telecom industry on the brink of substantial readjustments, the importance of staying informed is evident.
In a major technological achievement, over half of UK homes now enjoy full fibre broadband access, marking a significant increase from the beginning of this year. This growth reflects the collective effort of both large infrastructure operators and smaller, regional organisations. Surprisingly though, coverage varies across regions, with Northern Ireland leading while Scotland slightly lags behind. Even more exciting progress has been observed in access to Gigabit-capable broadband.
VMO2, a leading UK telecom company, is saying goodbye to 3G services by 2025, focusing on the advancement of 4G and 5G capacities. Though this marks the end of an era, it opens doors for superior technology and remarkable energy efficiencies. What does this imply for consumers and the future of mobile connectivity? Let’s explore.
In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
The EU’s strategic push under the Digital Markets Act has resulted in mega-tech firms Alphabet, Amazon, Apple, ByteDance, Meta and Microsoft being labelled ‘gatekeepers’. With this new classification, pivotal changes are expected in the realm of digital services for end-users and businesses. Crucial guidelines centering around data transparency, competitiveness, and platform interoperability must now be adhered to. On the other side of the coin, brands such as Samsung have evaded the ‘gatekeeper’ tag.
In the wake of the European Union’s decision to compel Microsoft to cease bundling Teams with Office applications across Europe, Zoom’s CEO, Eric Yuan, has proposed that the United States Federal Trade Commission (FTC) consider similar actions within its borders.
As internet giant Hurricane Electric curbs access to the notorious web forum Kiwi Farms, it raises pivotal discussions around online free speech. However, the Electronic Frontier Foundation forewarns of a hazardous trajectory, as hysteria around controversial platforms could pave the way to excessive intervention from mighty internet infrastructure providers. Meanwhile, the role of such companies in managing online content remains a hot topic.
In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.
