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Guides & Tips

VoIP Softphones: Comparison Between The Top 5

By Alex Pritsert January 14, 2018

Without a doubt, the new generation of VoIP Softphones has revolutionized the industry by allowing real-time, high-quality free calls to be carried out across devices. Furthermore, voice over Internet Protocol (VoIP) has become a vital tool for many businesses and companies. With that in mind, this is an in-depth comparison between some of the most notable VoIP softphones available today. 1. Call.Center Call.center is compatible with various operating systems, call.center is definitely one of the most multifaceted VoIP Softphones available right now. Using a single SIP line across various desktop and mobile devices, this app allows you to seamlessly take VoIP calls no matter where or when. In addition to having a variety of useful functionalities, this app aims at simplifying the configuration, management and secure deployment of your VoIP services. Due to its compatibility with various operating systems and devices, it may be somewhat difficult to install and configure.…

Guides & Tips

How to Choose a Cloud PBX Provider

By Gideon Hack December 20, 2017

When using a cloud PBX, customers have access to advanced features and enterprise-level functionality, while enjoying reduced infrastructure costs and minimized system administration concerns. However, you should diligently compare providers to ensure that you do not subscribe to a service that does not fit your needs and goals. This article lists some points to consider before committing to any hosted PBX phone service provider and should assist you in choosing a service that meets your communication needs. Are my feature set requirements satisfied? Before you start looking for a provider, you must compile a list of features that are essential to your business model and operational requirements, and also consider what features you might need in the future. In many cases, the cloud PBX provider charges for a specific set of features, or bills on a per-feature basis. Therefore, it may be useful to differentiate between “must have” features, and…

Telecom News

VoIP Events You Don’t Want to Miss

By Carlota Vilalva December 4, 2017

Are you part of the VoIP industry or just interested in the subject? Are you wondering what the VoIP market is up to? Do you want to keep your strategy ahead of the game? Are you concerned about the future of cloud communications? If so, you should start attending VoIP events and conferences, after all, it is the best way for you to stay up-to-date with the latest VoIP news, innovations, trends, and at the same time engage in high-quality networking. There are hundreds of telecom conferences around the world, but here are our top must-attend VoIP events: IT EXPO This event was first held 18 years ago and it is still one of the industry’s most important annual starting points. With its content and participants continuously evolving with the marketplace, is it one of the only VoIP events dedicated to solutions that drive communications transformation for the enterprise mid-market,…

Telecom News

Call Center Challenges: Inbound Calling in Focus

By Gideon Hack November 27, 2017

Call centers are at the front line of customer service and are expected to run at peak efficiency while maintaining a high call volume. There are many challenges in managing and operating a call center, one of them being securing inbound calling services that meet both current and future needs. Voice support serves as the backbone for the call center, and it is short-sighted for a brand to risk their reputation by exposing consumers to a substandard voice product. Management is constantly concerned with basic communication issues. Are callers getting a busy signal? Are calls being dropped? Is the voice quality satisfactory? At the same time, the concurrent call requirements have to be managed, to ensure sufficient capacity without wasting money on excess channels. Furthermore, in recent years, organizations have seen their customer base contact them not only through more media channels but also from diverse locations around the globe.…

Guides & Tips

How to Choose the Best Softphone for You

By Gideon Hack November 27, 2017

Well-designed software and plentiful features are essential to having the best softphone: effective and useful. This is especially true of the user interface (UI), where all the necessary functions must be displayed front and center, smoothly integrating voice operations with the workflow processes. In many cases, the softphone is designed to resemble a traditional telephone, with a display panel and buttons for user control, very much like a standard phone interface. Over and above the importance of the user interface, there are a number of factors to consider when choosing the right product. We will discuss these factors in order to assist you in making an informed decision in selecting the best softphone. Cost There is a wide range of both free and paid softphones. In many cases, vendors offer a free, limited-feature version of their paid products. If you wish to use the free version, then you should carefully evaluate this…

Guides & Tips

How to Choose the Right DID Provider

By Gideon Hack November 27, 2017

The VoIP industry is booming, and this has created a significant demand for DID (Direct Inbound Dialing) services and choosing a DID provider has become harder. Very often, these services are essential to the basic premise of the business or enterprise; incoming calls should reach their required destination efficiently with the proper quality and expected reliability. In all likelihood, voice support serves as the backbone for your business, and it is short-sighted to risk your reputation by exposing employees and consumers to a substandard voice product. Selecting a provider that satisfies your requirements for coverage, quality, scalability, and pricing is a complex issue, and some of the essential criteria to consider during this decision process are: Global Coverage Ensure that your DID provider includes the geographic coverage of numbers that you require for your business, including toll-free, local, mobile, national and SMS-enabled numbers. In addition, the provider should be actively…

Best VoIP Books for Consumers

By Gisele Dahis November 14, 2017

Are you interested in the VoIP industry and want to learn more about VoIP? There are plenty of VoIP books out there that come in all sizes and some more technical than others. There are volumes that provide a simple straightforward review of VoIP, others cover the use of VoIP for both home and business networks, and a few of them even discuss security issues relating to voice and data networks. There is also a good deal of guides that explain how to evaluate, select, and install VoIP systems. But if you’re not crazy about looking and analyzing through hundreds of technical large VoIP books before finding the one you need, check out the list of our 10 favorite VoIP books for consumers. The Best 10 Books on VoIP VoIP For Dummies: By Timothy V. Kelly Low-cost and written in a clear and engaging way, VoIP For Dummies is one of…

VoIP Dictionary

By Carlota Vilalva November 14, 2017

A A2P – Application to person ACD – Average call duration ASR – Answer seisure ratio B B2B – Business-to-business C CDR- Caller detail records CLI -Calling line identification CNAM – Caller ID with Name CoDec – Coder/Decoder CPC – Calling Party Control D DID – Direct Inward Dialing DND – Do not disturb DSP – Digital Signal Processor E E1 – 30 concurrent calls H HD – High Definition I ISP – Internet Service provider IVR- Interactive voice response L LOA – Letter of authorization M MOS -Mean Opinion Score N NAT- Network address translation P P2P – Person to person PBX – Private Branch Exchange PDD – Post Dial Delay PESQ – Perceptual Evaluation of Speech Quality PSQM – Perceptual Speech Quality Measure R RTT – Round-trip delay time S SBC – Session Border Controllers Nonce Number Once SDP – Session Description Protocol SIP – Session Initiation Protocol SMPP – Short Message Peer-to-Peer SNMP -Simple Network Management Protocol T T1…

Telecom News

OrecX Turns Call Recording Feature into a Platform

By Carlota Vilalva November 9, 2017

“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…

Market Trends

SIP Trunking Market to Grow at CAGR of 18.23%

By Gisele Dahis November 5, 2017

According to Technavio’s analysts, the Session Initiation Protocol (SIP) Trunking market is expected to grow at a compound annual growth rate of 18.23% by 2021. SIP Trunking is an Internet-based service that allows businesses to extend VoIP (Voice over Internet Protocol) telephony beyond the organization’s firewall without the need for an IP-PSTN gateway. It allows VoIP users to stay connected in local and long-distance calls to and from endpoints in the traditional phone network. The report ‘Global Session Initiation Protocol Trunking Market 2017-2021’, was based on detailed and reliable data gathered from an extensive research and an in-depth market analysis with inputs from industry experts. It provides a complete market and vendor landscape as well as a SWOT analysis of the key vendors and major factors that influence the market such as drivers, opportunities, and challenges. Session Initiation Protocol Trunking Market Driver: – The increasing adoption of cloud-based solutions is…