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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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submarine
Telecom News

NEC Corporation trials a multicore fiber submarine cable

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NEC Corporation, along with its subsidiary OCC Corporation and Sumitomo Electric Industries, has stated that they have conducted the first testing of an uncoupled 4-core underwater fiber cable and confirmed its transmission performance to fulfill the stringent requirements of global telecommunications networks.   International data usage is anticipated to increase by 30-40%  by 2026, owing to reasons such as the expansion of 5G mobile data and the necessity to exchange ever more content between data centers located around the world. Submarine networks are using space division multiplexing (SDM) technology to fulfill this need, which increases the number of separate spatial channels to maximize the overall capacity of the system, decrease energy usage and minimize the cost per bit transferred. Multicore fiber is projected to increase the number of parallel optical fiber cores without changing the size and structure of underwater cables, allowing the introduction of second generation of submarine SDM…

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INWIT
Telecom News

INWIT deploys Italia’s first wooden mobile tower

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INWIT, an Italian infrastructure business, has announced the deployment of its first wooden mobile telecommunications tower, made entirely of sustainable materials, as part of a two-year environmental strategy. The tower is located northeast of Milan, next to a large park and a major motorway.   The mobile tower’s construction is composed of glued laminated wood, entirely sustainable and circular material, an alternative to steel. The tower is 40 meters tall and has four walkways to position the antennas and radio connections of the hosting operators.    The tower is located next to the Est delle Cave Park and will provide cellular network coverage in the region, as well as emergency telephone services, which are especially important for highway traffic on Milan’s A51 Tangenziale Est ring road, close to the tower.   INWIT hopes to leverage the project to assist in restoring the park by applying the finest environmental and landscape…

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the news
Telecom News

A quick roundup of the news in Telecoms | Week #36

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Deutsche Telekom and Softbank in a share-swap deal In a significant shake-up that reinforces the German group’s transatlantic emphasis, Deutsche Telekom has reached a $7 billion share-swap agreement with SoftBank Group to raise its stake in T-Mobile US. In addition, Deutsche Telekom has sold its Dutch subsidiary. As a consequence of the two transactions, Deutsche Telekom’s share in T-Mobile US will increase to 48.4 percent, moving it closer to its aim of gaining direct control of the $170 billion US telecoms operator. In exchange, SoftBank will receive cash and a 4.5 percent interest in Deutsche Telekom, creating a direct shareholding link. Read more at: https://tinyurl.com/32tvyn46 NEC expands its partnership with AWS NEC has stated that it will broaden its relationship with AWS to include 5G and digital governance. NEC aims to create an “end-to-end 5G offering” by integrating their cloud-native open 5G core with AWS’ cloud and edge services. According…

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emergency
Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

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DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

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news in telecoms
Telecom News

A quick roundup of the news in Telecoms | Week #35

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Verizon launches Verizon 5G Edge with Microsoft Verizon has partnered with Microsoft to introduce the aptly named Verizon 5G Edge with Microsoft Azure Stack Edge cloud computing platform, fulfilling their stated commitment when they announced their cooperation last October. The platform can provide corporate clients with an on-premises, private edge compute solution that supports the ultra-low latency necessary for real-time enterprise applications. The collaboration with Microsoft provides 5G Edge to companies, lowering latency at the edge and allowing important, performance-sensitive applications to respond more rapidly and effectively. Read more at: https://tinyurl.com/8bz3rwdf FCC warns about fake broadband subsidy website The Federal Communications Commission (FCC) alerted the public about the discovery of a website that fraudulently promised to enroll customers in the agency’s Emergency Broadband Benefit (EBB) Program and encouraged individuals who visited the site to take precautions against fraud. A website named WiFi Freedom USA mimicked the government’s sign-up page, offering…

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The fundamentals of VoIP security

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One of the most frequently asked questions about a VoIP phone system is fundamental and critical, and is as follows: is VoIP secure? To answer the question, no phone system is bulletproof. VoIP has a myriad of benefits, but possible security risks should not be overlooked.   Given the growing number of cybercrimes around the world, the importance of security has never been more significant. In every practical sense, VoIP has a good reputation as a secure technology. Nevertheless, every time you use electronic devices or the Internet, it is wise to understand the security risks that such usage may pose to your business and take appropriate precautions. You might be wondering, how important VoIP security really is? Even if you yourself have never been a victim, the reality is that the threat of security breaches through the phone system is quite serious.   Truthfully, security is a must for…

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news roundup
Telecom News

A quick roundup of the news in Telecoms | Week #32

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Virgin Media expands its gigabit network Virgin Media has successfully upgraded 1.5 million additional premises to DOCSIS 3.1, allowing users to achieve internet speeds exceeding one gigabit per second. Over half of the 15.5 million subscriber homes in the UK may now get gigabit services thanks to this latest initiative. The network improvements were made at a variety of sites around the United Kingdom, including cities such as Bournemouth, Bristol, Northampton, Southampton, Wolverhampton, Wigan, and York. VMO2 will continue to roll out DOCSIS 3.1 improvements throughout the rest of its network, after earlier stating that they will have updated their whole footprint by the end of 2021. Read more at: https://tinyurl.com/hj4emdmf Avature in partnership with DIDWW Avature has teamed up with DIDWW, an international telecom operator that offers high quality VoIP services. By using DIDWW’s two-way SIP services, Avature will be able to maintain continuous communications and worldwide connection across…

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a quick roundup
Telecom News

A quick roundup of the news in Telecoms | Week #31

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Google to use its own chips for the new Pixel phones Google has announced that its next Pixel smartphones will be available in the fall, powered for the first time by an in-house developed chip. Tensor, Google’s first mobile system on a chip, will be used in the Pixel 6 and Pixel 6 Pro. Tensor is a single chip that integrates a set of processing units and enhances computational capacity in an energy-efficient manner. Google has not revealed who will manufacture the chips for the new Pixel phones. Read more at: https://tinyurl.com/xsprb7ap Lumen to sell its ILEC assets Lumen Technologies announced that it has entered an agreement to sell its Incumbent Local Exchange Carrier (ILEC) business in 20 states, including its consumers, small business, wholesale, and mostly copper-served enterprise customers and assets, to funds managed by Apollo Global Management affiliates for $7.5 billion. Lumen will maintain its ILEC assets in…

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the news
Telecom News

A quick roundup of the news in Telecoms | Week #30

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Lumen to sell its Latin American business Lumen Technologies has signed an agreement to sell its Latin American business to infrastructure investment company Stonepeak for $2.7 billion. This deal comes from Lumen’s goal of freeing up more cash for its future growth plan. This transaction is expected to be completed in the first half of 2022. After the sale has been completed, Lumen’s Latin American division will become an independent subsidiary of Stonepeak, continuing with the current management team. Despite the sale, Lumen will not sever ties with the subsidiary, as the operator plans to maintain a strategic relationship with the new company. Read more at: https://tinyurl.com/4728y9f Verizon signs a deal with US Air National Guard  Verizon’s Public Sector business entered into a second agreement with the US Department of Defense (DoD).  The latest $78.8 million contract is to help the Air National Guard (ANG) modernize their network services. Under…

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