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Google Cloud’s Contact Center AI hits general availability Google Cloud has announced the general availability of Contact Centre AI, which will enable corporations to deploy virtual agents for basic customer interactions. The service is built using conversational AI engine Dialogflow, the development suite for creating conversational interfaces such as chat bots and interactive voice responses (IVR). Furthermore, Google Cloud has introduced Cloud Run, a service for managing Knative for serverless apps like Kubernetes, and has also launched the Network Intelligence Centre, an AI-driven network management service. Read more at: https://tinyurl.com/yhn43zb9 Moto Razr 2019 is official: A foldable smartphone with no display crease One of the most iconic and best-selling flip phones is reborn. Motorola has unveiled the Moto Razr folding-screen smartphone with a large OLED display that folds in half. The most interesting thing about the new phone is the hinge design: there is a large empty space around it, so…

The latest report by the Global mobile Suppliers Association (GSA) indicates that the 50th commercial 5G network has now been launched, following the activation of 5G services in China. All the three state-backed telecom operators, China Unicom, China Mobile and China Telecom have launched next-gen networks and have already registered more than 9 million 5G subscribers. The GSA 5G Market Snapshot marks this deployment as the 50th commercial roll out of a 5G network. Joe Barrett, the President of the GSA, said, “I think that we have all been surprised by how quickly 5G has taken off, with deployments and commitments from across the globe gathering pace. This latest milestone, combined with commercial launches in the world’s largest mobile market, is set to lead to an explosion in 5G users and also have a knock-on impact on driving both use cases and innovation.” By the end of October 2019, the…

Vodafone has made a move that could put an end to the global dominance of the three main telecom equipment providers – Huawei, Ericsson and Nokia – by starting trials on open access radio technology in the UK. The company is the first wireless carrier to run European tests of Open Radio Access Networks (OpenRAN), a cellular infrastructure technology that may increase the number of companies supplying telecom network equipment and assist in connecting more of the world’s most remote communities using lower cost systems. In a statement, Vodafone said that “the global supply of telecom network equipment has become concentrated in a small handful of companies over the past few years” and added that a wider choice of suppliers will increase flexibility and innovation, thus helping to address some of the cost challenges of internet services in rural communities. Telecom operators use RAN infrastructure, masts and antennae…

Apple iOS 13 Launch Confirmed: 5 iPhone Security Features Coming This Month As the tech company that really cares about its user’s privacy, Apple attempts to differentiate itself from Facebook, Google and Amazon, and is bringing a number of massive improvements to the company’s iOS operating system this month. One of the biggest improvements is that the security enhanced Apple iOS 13 will not let Facebook and WhatsApp apps run VoIP in the background when the programs aren’t actively in use. Also, the system will send alerts about any apps that track user’s location and let an app access the location only once. Read more at: https://tinyurl.com/y4w8rj92 Samsung’s Exynos 980 chip is a processor and 5G modem in one The Korean tech giant has introduced its first 5G-integrated mobile chipset Exynos 980. This AI mobile processor combines a 5G modem and mobile application processor in a single chip, thus allowing…

The Japanese mobile operator NTT Docomo Inc. and a multinational cyber security and defense company Trend Micro Inc. have announced the launch of a service designed to protect Internet of Things (IoT) devices running on Docomo’s mobile network. The new Cloud Platform Network Security Service from Docomo, which uses Trend Micro’s security platform, will enable the “first-of-its-kind protection” for IoT networks. The provided user-friendly security shield will mainly target Docomo’s customers who are building infrastructure-as-a-service (IaaS) environments. Akihiko Omikawa, Executive vice president at Trend Micro, said, “The promise and potential of 5G has the world waiting but let me issue a warning for the need for extra protection. Smarter endpoints mean a greater cyber risk to manage. We’re delighted and proud that our technology meets the needs of this global mobile phone leader. Together our joint solution delivers cloud infrastructure capabilities integrated with IoT-ready security customized for modern data centers.”…

The Chinese telecommunications, enterprise and consumer technology and equipment provider ZTE Corporation has launched its first domestic cybersecurity lab in Nanjing, China, thus confirming its commitment to the ICT industry to counter cybersecurity threats. The company is also planning to expand across the globe with similar facilities in the near future, with the first installations being in Italy and Belgium. According to a statement by ZTE, the opening of a new lab represents an important milestone for the company as it aims to increase transparency and enhance trust with third parties, including customers, global regulators and other stakeholders. This initiative is in direct response to the national security concerns that are prompting several countries to apply restrictions on the use of equipment from Chinese vendors in 5G rollouts. Zhong Hong, Chief Security Officer at ZTE, said, “The security lab is an open and cooperative platform for the industry.…

Global satellite operator Telesat, the Vodafone Group and the University of Surrey in the UK, have successfully accomplished the world’s first 5G backhaul demonstration deploying a Low Earth Orbit (LEO) communications satellite. This successful trial demonstrates that LEO satellites are able to provide efficient backhaul transport channels for mobile network operators (MNOs), including for 5G advanced services. During the live test conducted by these partners in April, Telesat’s Phase 1 LEO satellite was connected to the University of Surrey’s 5G testbed network, with the support of specialist Vodafone engineers. Vodafone also provided some funding and arranged licensing for the demonstration system. John Miller, Head of Satellite Engineering at Vodafone, said: “The use of LEO satellites provides an additional mobile backhaul option and can be an important part of the delivery system particularly to customers in our markets who live in rural areas.” Professor Barry Evans, University of Surrey, said: “The University of Surrey is very…

The Global mobile Suppliers Association (GSA) has launched the first database in the telecommunications industry to track worldwide 5G devices. This new 5G device tracking and reporting facility, which forms part of the GSA Analyser for Mobile Broadband Devices (GAMBoD) database, “represents an important milestone for the 5G ecosystem as it moves from service trials and prototype user equipment to commercially available services and devices”. In its first survey, 5G Device Ecosystem Report, dated March 2019, the GSA identified a total of 23 vendors that have confirmed the upcoming availability of 5G devices, with 33 different devices available, including regional variants. There were 7 publicized 5G device form factors, namely phones, hotspots, indoor CPE, outdoor CPE, modules, Snap-On dongles, adapters and USB terminals. On a per form factor basis, the report identified 12 phones (plus regional variants), 5 hotspots (plus regional variants), 8 CPE devices (indoor and outdoor),…

The Mobile World Congress – MWC Barcelona 2019 – is here. More than 100,000 mobile industry insiders, telecom specialists, professionals, analysts, reporters, and admirers of the most advanced devices have gathered to explore the wonders of the latest technology. Tech giants such as Samsung, Huawei, Xiaomi, and Vivo unveiled their innovations just before the show, but here we list some notable smartphones that have been presented at MWC. LG V50 ThinQ South Korea’s LG Electronics has unveiled its first 5G smartphone with a dual screen, the V50 ThinQ. The two screens are independant, enabling users to watch videos on one screen and browse the Internet on the other. Qualcomm’s cutting-edge Snapdragon 855 chipset together with a X50 5G modem will power the V50 model to support high-resolution games and data-rich applications without latency. The phone, with a 6.4-inch OLED full vision display, is equipped with a 4,000 mAh battery and…

The global organization representing the interests of mobile network operators, GSMA, has called for European governments to “safeguard network security and competition” in the telecommunications infrastructure industry. The association has issued a warning to Europe to refrain from activities that would obstruct the use of certain equipment necessary for 5G mobile network development. According to the GSMA, “Actions that disrupt the equipment supply for the various segments of the network (access, transport and core) will increase costs to European operators, businesses and citizens; delay 5G deployment by years across Europe and potentially also jeopardise the functioning of existing 4G networks upon which 5G is intended to be built.” Although no specific company names are mentioned in the statement, the GSMA initiative highlights the industry’s significant endeavor to prevent the application of additional sanctions, similar to those announced by the United States and Australian governments on Chinese vendors Huawei…