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Avaya launched its inaugural edition of the CX Force 2024 awards, to spotlight and celebrate the innovators, strategists, and pioneers.
UCaaS

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence

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Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

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Discover insights on RCS messaging's future with expert Virginie Debris. A must-read for mobile communication enthusiasts.
People & Interviews

Virginie Debris on RCS and the Future of Messaging

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In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.

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Telecom News | Week #11: 5G monetization, Vodafone switch campaign, Pew teen survey, Verizon report on data usage, Iliad €10 billion goal.
News Roundup

A quick roundup of the news in Telecoms | Week #11

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Telecom leaders discussed the challenge of monetizing 5G. Vodafone’s ‘The Great British Telecoms Switch’ campaign offers BT customers savings and compensations to switch providers. A Pew Research Center survey found U.S. teens have a complex relationship with smartphones. Verizon’s report shows a 129% rise in mobile network traffic over 5 years. Iliad aims to become the fifth-largest mobile operator in Europe by 2024.

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Underscoring its commitment to leading the UK's fibre optic expansion, CityFibre acquired Lit Fibre, a significant player in the market.
M&A

CityFibre Acquires Lit Fibre, Boosts UK Network Expansion

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In a bold move that underscores its commitment to leading the UK’s fibre optic expansion, CityFibre has acquired Lit Fibre, a smaller but significant player in the market. This strategic acquisition is set to boost CityFibre’s reach by an additional 300,000 premises, signaling a significant step in its quest to become the nation’s third major infrastructure platform, alongside giants like Virgin Media O2 and Openreach.

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First Orion announces that the real-time out-of-band call authentication solution, INFORM Paired, is available to all major U.S. carriers.
Security

First Orion Announces First Real-Time, Out-of-Band Authentication Solution for Branded Calling Now Available Across All Major U.S. Carriers

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First Orion, the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired, is now available across all major U.S. carriers. INFORM Paired ensures bad actors cannot impersonate a branded call from a legitimate enterprise and, as a result, reduces the risk of consumers getting scammed.

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Total Site Solutions shared the 2024 technology trends making a significant impact on data centers, digital transformation, and the Internet.
Infrastructure

TSS Identifies Key Data Center Technology Trends for 2024

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Total Site Solutions (TSS) (OTCQB: TSSI), a provider of data center services that reduce complexity and time-to-value through the integration of high-performance computing infrastructure and software, today shared the 2024 technology trends making a significant impact on data centers, digital transformation, and the Internet. Driven by the transformative explosion of artificial intelligence (AI) and machine learning (ML) and their impact on capacity and data compliance, these four trends will impact the market in 2024 and beyond: the adoption of modular data centers, new challenges for security and compliance, the impact of AI on energy efficiency and sustainability, and addressing the skill and talent gap in the industry.

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To enhance its partnership program, CallTower announced promotions within its team, to enrich its cloud-based communications solutions.
Telco Buzz

CallTower Boosts Channel Partnership Team

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In a significant move to enhance its channel partnership program, CallTower has announced key promotions within its team, aiming to enrich its cloud-based communications solutions. The company, a global leader in unified communications, contact center, and collaboration solutions, has made strategic changes to ensure sustained growth and excellence in its partnership efforts.

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