The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…
Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…
Google rolls out BeyondCorp for secure remote network access without a VPN Google has launched BeyondCorp Remote Access, a new security service designed to provide remote access to internal systems without using a virtual private network (VPN). This new cloud-native security product is based on a “zero-trust approach” and is founded on a system that Google originally built for internal use almost a decade ago. Google said that when the number of remote connections suddenly increases, the VPN architecture may not be able to handle the load. BeyondCorp Remote Access includes a database of every device authorized to connect, a security certificate installed on that device, and integration with a human resources database containing information about usernames and group memberships. Read more at https://tinyurl.com/ya4hhtsk Zoom adds encryption as it passes 300 million daily users Zoom Video Communications has launched an update of its virtual meetings software, adding encryption and new…
Verizon buys Zoom rival BlueJeans for less than $500 million Verizon Business has announced a deal to purchase enterprise-grade video conferencing platform BlueJeans, thereby expanding Verizon’s unified communications portfolio and improving its service for business customers. This acquisition shows that the company is also trying to capitalize on the current trend of remote employees making extensive use of online services such as Zoom, Slack and Microsoft during the pandemic. BlueJeans has more than 15,000 customers, including Facebook, IBM-owned Red Hat, ADP, Zillow and LinkedIn. The deal is worth USD 500 million and is expected to close in the second quarter of 2020. Read more at https://tinyurl.com/yd9qtfhg Apple’s new iPhone SE is surprisingly powerful for $399 Apple is launching iPhone SE 2020, the second generation of its cheapest smartphone in the iPhone lineup, priced at just USD 399. The iPhone SE runs on Apple’s latest A13 Bionic chip that enables great battery…
ITU platform to protect networks during Covid-19 The International Telecommunications Union (ITU) has introduced the Global Network Resiliency Platform to help global networks remain “safer, stronger and more connected” in the face of increasing strain and growing demand during the coronavirus crisis. ITU Secretary-General Houlin Zhao said, “The new platform will assist governments and the private sector in ensuring that networks are kept resilient and telecommunication services are available to all.” Also, this platform will collect relevant information and expertise on actions that telecommunication policymakers and others in the regulatory community can use to ensure that their telecom networks serve the needs of their country. Read more at https://tinyurl.com/vam4enm Remote working triggers demand for chips, laptops, and network goods As more and more employees switch to remote work during the outbreak of coronavirus disease, the demand for laptops, networking goods and supply chain components has increased substantially. Therefore, electronics retailers and…
Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…
Hailo raises $60 million to accelerate the launch of its AI edge chip Israeli startup Hailo has raised further USD 60 million in series B funding for artificial intelligence (AI) chips, bringing its total financing to date to USD 88 million. This round, led by existing investors, was joined by strategic investors including ABB Technology Ventures, NEC Corporation, and London-based Latitude Ventures. Hailo said the new funding will help to roll out its Hailo-8 Deep Learning chip and to reach new markets and industries worldwide. The Hailo-8 could give edge devices far more processing power than before, allowing them to perform AI tasks without having to connect to the cloud. The company was founded in 2017, and its technology is designed for the automotive market, smart cameras, smartphones, drones and AR/VR platforms. Read more at https://tinyurl.com/tbwyjnb Ericsson starts manufacturing of 5G base station in Texas Sweden’s Ericsson, one of the…
A towering success: Cellnex revenue tops €1bn Cellnex Telecom’s revenue for 2019 exceeded EUR 1 billion with 67.5 percent of total income coming from infrastructure services it provides to operators. The Spanish wireless infrastructure operator currently owns 36,471 operative sites in eight European countries and plans to add 28,000 more as a result of ongoing acquisition deals pending completion. Cellnex has also announced a partnership with Bouygues Telecom to help them deploy their 5G network. The two companies have agreed to create a joint venture (51 percent Cellnex and 49 percent Bouygues Telecom) that will deploy and operate a fiber network connecting infrastructure equipment across France. Read more at https://tinyurl.com/s6fmz4h Google plans to invest $10 billion in US offices and data centers in 2020 Google has unveiled its plans to invest more than USD 10 billion in offices and data centers across the United States in 2020. Google and Alphabet…
Apple unifies its app stores by extending the universal purchase option to Mac apps Apple has added the ability for its app developers to sell their cross-platform apps as one universal purchase, including apps that run on macOS. Consumers will just pay once for an app that works across devices such as iPhone, iPad, Apple TV and/or Mac. Developers can choose to create a new app for these platforms using a single app record in the App Store Connect or add platforms to their existing app record. In preparation for the changes, the App Store categories will be unified across the iOS App Store and Mac App Store, to make the apps more discoverable. Apple said that support for universal purchase will launch in March 2020. Read more at https://tinyurl.com/txqz6al Israeli B2B blockchain startup Clear banks $13m in series A funding Blockchain settlement startup Clear has raised USD 13 million in a Series A round.…
Microsoft surprises with new foldable Surface Duo phone running Android Microsoft has unveiled a new dual-screen Android smartphone, the Surface Duo. The folding phone features two 5.6-inch displays that can rotate 360 degrees, which allows it to be fully unfolded as a miniature 8.3-inch tablet. The Surface Duo can run two different apps at the same time, and one of the displays can be used as a game controller or keyboard. Microsoft has incorporated elements of Windows 10X, a new operating system meant for hybrid devices. The company said that the Surface Duo will launch in late 2020, in time for the holiday season. Read more at: https://tinyurl.com/y66mjttm Telefonica Deutschland deploys Infinera DRX for 5G network modernisation Telefonica Deutschland has chosen the Infinera DRX Series to upgrade its national mobile transport network. The Infinera DRX Series is a portfolio of disaggregated routers that combines a carrier-class white box portfolio with Infinera…


