Ujet raises $55 million to expand cloud-based customer support platform
Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology.
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UK security officials tell telcos to stock up on Huawei gear – report
The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political tensions in the US continue to grow and threaten to undermine the global telecoms ecosystem. According to a letter seen by Reuters, it is feared that new US sanctions will disrupt Huawei’s ability to maintain critical supplies. There are plenty of companies exposed to such a threat – BT, Vodafone and Three all have comprehensive supply agreements with Huawei. The Chinese manufacturer is also the main supplier for Openreach, the company which powers the majority of UK broadband services.
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YouTube’s latest experiment is a TikTok rival focused on 15-second videos
YouTube has started testing a new feature on mobile that will allow users to record 15-second long multi-segment videos. The company said that users participating in the new YouTube experiment will see an option to “create a video” in the mobile upload flow. Same as TikTok, the user can tap and hold the record button to record their clip and then tap again or release the button to stop recording. YouTube will combine the clips and upload them as one single video when the recording completes. The news about the latest YouTube experiment came right before TikTok’s news about the launch of TikTok For Business, a new platform designed for brands and marketers looking to do business on the TikTok app.
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Verizon ties up with the UK’s Digital Catapult to surface innovative 5G concepts
Verizon has announced a partnership with Digital Catapult, the UK’s leading advanced digital technology innovation center, to launch an immersive accelerator program to develop innovative 5G solutions for enterprises. With the accelerator program, a select number of retail and brand partners will work directly with startups and technology specialists to create prototypes for applications involving 5G and the edge and produce PoCs (proofs of concept). As stated by John Crawford, General Manager Innovation and 5G at Verizon International, the idea behind the collaboration with Digital Catapult is that Verizon has brought in the experience and 5G smarts and so can help marry them to what users want to do.
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iPhone maker Foxconn plans more investment in India
Taiwan-based global electronics contract manufacturer Foxconn is planning further investment in India and may announce details in the next few months. Foxconn already makes smartphones in India for Apple and Xiaomi, though in March said it suspended smartphone manufacturing due to the coronavirus outbreak. The company seeks to compensate for virus-related losses at its China plants, using “resources” from customers and local governments. Liu Young-way, CEO at Foxconn, said that looking ahead, India is a bright spot for development despite a certain impact of the virus.
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