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TELECOMMUNICATION

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The greatest motivation to move forward is to see your own company as your biggest competitor, says Yaniv Masjedi, a visionary and compelling marketing leader at Nextiva. The company’s Chief Marketing Officer since 2008, Yaniv Masjedi has been working to create strategies that drive awareness, strengthen the Nextiva brand, and share the story of the company’s unique customer-centric culture, known as “Amazing Service”. Yaniv Masjedi also initiates and manages programs related to brand management, demand generation and advertising. Read the full interview with this marketing guru to discover his core business principles, what drives the growth of a company, and what are the key factors in measuring success. My career began in sales, and having that background helped me tremendously when I decided to take the leap into marketing. With my sales background, I’m always thinking about how I can improve the experience for prospects, customers, and our sales…

DIDWW, a global telecommunication provider, has announced the launch of a brand-new feature to further enhance its industry-leading user interface by introducing automated Configuration Profile Rules. Ever since DIDWW’s launch in 2004, the company has been constantly delivering new, up-to-date features to the market to enhance the overall user experience. Although the company has had a configuration profile section for some time that allowed its users to create as many configuration profiles as their virtual numbers (DIDs) require, this new feature automates a sometimes complex process. Now, using the new rules section, users can automatically assign their specific configuration profiles to their DIDs by location or number type. DIDWW introduced this automated process in order to save customers time, as the platform can now perform all the technical and often time-consuming tasks for them. The new feature will allow customers to create multiple rules that will apply the…

The South Korean tech giant Samsung has announced that it has signed a contract to supply network equipment to Verizon in the US. Samsung and Verizon’s wireless telecommunications solutions contract is worth about $ 6.6 billion according to information released on Monday, ensuring a great triumph for the South Korean seller against established competitors. Samsung Networks will supply network equipment and solutions, including 5G, to their American partner for the next five years, until December 2025. This new contract with Verizon is the largest that Samsung has ever received in its history. Samsung’s network business was one of the first to offer 5G network equipment to South Korean telecommunications companies when they launched their 5G networks in 2019. “We are pleased to expand our long-standing partnership with Verizon to advance their next-generation network evolution. With this latest long-term strategic contract, we will continue to push the boundaries of…

The GSMA, an industry organization representing the interests of global mobile network operators, has announced that major vendors ZTE, Ericsson, Huawei and Nokia have passed an independent security audit of product development and lifecycle management processes and intend to submit a network kit for evaluation in the second test round. This testing system is called the Network Equipment Security Scheme (NESAS) and claims to have been designed to increase industry confidence in telecommunications network equipment while promoting a more coordinated mobile market. NESAS was jointly established by GSMA and 3GPP. NESAS provides an industry-wide security assurance framework to improve the level of security throughout the mobile industry. The scheme defines security requirements and an assessment system for secure product development and product life cycle processes, and uses 3GPP-defined security test cases to assess the security of network equipment. The audits are conducted by world-class security auditing companies on…

TIM, also operating under the name Telecom Italia, is the largest Italian telecommunications services provider, offering telephony and mobile services as well as DSL data connectivity. The company has made every effort to maximize coverage in its fibre-optic rollout, bringing ultrabroadband to underserved areas and covering more than 2,000 districts in about 5 months. This increase in infrastructure is a key advancement in Italy’s growing need for connectivity in rural and sparsely populated areas across the country. As a result of this deployment, approximately 65% of households in these areas now have access to a high-speed connection, and in a short period, this initiative has taken an important step in bridging the digital divide in the country that TIM aims to fill by 2021. The fibre network currently covers 86% of the Italian population and it TIM aims to increase this figure to 90% by December, 2020. Although…

The outbreak of the Covid-19 pandemic has impacted industries and businesses all across the globe and has brought the world economy to a halt, with millions of people placed under lockdown. With most of society working and studying from home, the need for technology has increased considerably, and the significant rise in the use of digital tools during social distancing has put the telecommunications sector at the forefront in facilitating the situation. Now that the global supply chain has been thrown into chaos and the work-from-home concept has become the “new normal“, the need of remote communication has risen significantly so as to ensure business continuity. The telecommunication sector is witnessing significantly higher demands, as they play a key role in facilitating the connectivity required by customers implementing  these essential digital tools .  Rise of demand for Telco services With the rise in demand for networking and telecommunication infrastructure and…

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…