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Data from Counterpoint Research reveals shifts in China's smartphone market with Huawei emerging as a winner while Apple faced challenges.
Market Watch

Huawei Surges in Chinese Smartphone Market as Apple Slips

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According to Counterpoint’s Market Pulse Service, China’s overall smartphone sales saw a modest 1.5% year-on-year growth in Q1 2024, marking a second consecutive quarter of positive growth. Notably, Huawei experienced a remarkable 69.7% year-on-year increase in market share, solidifying its position in the market. This growth was attributed to Huawei’s successful launch of the 5G-capable Mate 60 series and its enduring brand reputation, particularly in the premium segment priced above $600. In contrast, Apple witnessed a 19.1% year-on-year decline in market share during the same period, partly due to Huawei’s gains in this segment.

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BT is making waves in the fight against climate change by entering a crucial partnership with the UK Business Climate Hub on Earth Day.
Market Watch

Navigating Climate Challenge: BT, UKBCH Enable SMBs for Net-Zero Future

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BT joins forces with UK Business Climate Hub to empower small to medium UK businesses to slash their CO2e emissions in half by 2030. The strategic partnership aims to combat climate change, utilizing BT’s experience and UKBCH’s resources, ultimately championing for net-zero emissions by 2050. However, reaching these transformational green goals may prove challenging for many businesses, highlighting the necessity of this collaborative initiative.

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Customer service quality in the UK seems to be on the decline, as customer dissatisfaction with automated systems, such as chatbots, rises.
Telco Buzz

Unmasking UK’s Shrinking Customer Service Quality Amid AI Hype

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Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.

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On the tech horizon, Delta Airlines has recently made public their decision to select T-Mobile as their preferred mobility partner.
5G

Delta and T-Mobile: Strategic Alliance towards 5G Integration

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In a pivotal tech development, Delta Airlines aligns with T-Mobile, dedicating their efforts towards promoting 5G technology advancement. The vast integration will transform over 60,000 workflows, enhancing operations from check-in to lift-off. To support this evolution, Delta plans to implement a T-Mobile 5G hybrid network at its Atlanta headquarters. As part of its ongoing telecom development, T-Mobile recently concluded a $290 million 5G network expansion in Louisiana.

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Nokia has reportedly cut orders with supplier Foxconn Industrial Internet, based on insights delivered by anonymous sources.
Market Watch

Navigating Clean Network Compliance: Nokia’s Shift from Foxconn

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Embracing certain compliance measures with the U.S. ‘Clean Network’ program, Nokia seemingly reduced its orders with supplier Foxconn Industrial Internet, marking another move away from China-based telecoms equipment. Though these adjustments primarily impact specific equipment types, both entities express an unusual blend of caution and resilience.

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LogRhythm, the company helping security teams stop breaches, is holding its revamped cybersecurity summit, RhythmWorld Europe.
Security

LogRhythm’s RhythmWorld Europe Cybersecurity Summit Returns to Share Strategies for Cyber Resilience and Mitigating Future Threats

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LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.

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The smartphone industry is gearing up for a seismic shift as generative Artificial Intelligence (GenAI) capabilities become mainstream.
Market Watch

Smartphone Market Poised for Rapid Growth with Rise of GenAI Capabilities

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The smartphone industry is gearing up for a seismic shift as generative Artificial Intelligence (GenAI) capabilities become mainstream. According to the latest forecast from Counterpoint Research, the global shipment of GenAI-capable smartphones is expected to grow at an impressive compound annual growth rate (CAGR) of 65% between 2024 and 2027.

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The UK Government's newly established Critical Imports Council aims to lessen the disturbance of essential goods flow from disruptions.
Market Watch

Critical Imports Council: Bolstering UK’s Tech Supply Chains Amid Global Instability

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The UK Government’s newly established Critical Imports Council aims to lessen the disturbance of essential goods flow from unpredictable global supply chain disruptions. Business and Trade Minister, Alan Mak, highlights strengthening critical goods supply against real-world crises through collaborative efforts with industry experts. With representation from diverse sectors including telecommunications, the council will focus on assessing risks and creating robust mitigation strategies.

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