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Conn3ct snaps up ICR Speech Solutions and Services

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The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…

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A quick roundup of the news in Telecoms | Week #26

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Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…

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A quick roundup of the news in Telecoms | Week #25

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Salt Security raises $20 million to protect APIs with AI US-based Salt Security, a cybersecurity startup that helps companies protect APIs, has closed a USD 20 million Series A round. The company plans to use the new capital to renew its investments in product development and expand its sales and marketing teams. Salt’s platform aims to prevent cyber attacks with a combination of AI and machine learning techniques. It analyzes a copy of the traffic from web, software-as-a-service, mobile, microservice, and the Internet of Things (IoT) app APIs. Salt uses this process to understand each API and creates the basis for normal behavior tailored to customers and their applications. After that, Salt reveals anomalies that are identified as indicators of an attack during reconnaissance. Read more at https://tinyurl.com/y88n2l7r Lenovo delivers world’s first 5G laptop with Verizon, EE, Sunrise and CMCC Lenovo, one of the world’s leading personal technology companies producing innovative PCs and mobile…

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A quick roundup of the news in Telecoms | Week #24

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Ireland’s GoMo goes for more as it hits 200,000 customers Virtual network operator GoMo, the budget mobile brand of Irish telco Eir, has reached 200,000 customers, since launching only eight months ago. The company exists entirely as a digital brand, requiring customers to sign up online to be mailed a SIM card. This “digital-first” approach even extends to customer service, which is available only through online chat, without accessible call centers. GoMo uses Eir’s network and offers 99 percent population coverage and over 97 percent 4G coverage. Since its launch, GoMo has gradually increased its customer base, with figures from the Irish regulator suggesting that the majority are migrating from rivals Three and Vodafone. Read more at https://tinyurl.com/y7uwytwt JSonar raises $50 million for AI-powered database security products Database security startup jSonar has secured USD 50 million, which it plans to put toward R&D and go-to-market efforts. The company said that its AI-powered solutions help users…

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Telefonica Deutschland hands over 10,100 telecom sites to Telxius

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Telefonica Deutschland Holding AG, the leading mobile operator in the German market, has announced an agreement to sell about 10,100 telecom sites to the group’s majority-owned tower infrastructure arm Telxius Telecom for EUR 1.5 billion. The acquisition deal includes 10,000 rooftop sites and up to 80 tower sites, as well as an obligation to build 2,400 new sites (BTS). This move will ensure the company’s exceptional future growth in Germany, Europe’s largest telecom market, where a robust deployment by operators is expected to improve mobile broadband coverage and secure the future deployment of 5G. Markus Haas, CEO of Telefonica Deutschland, said, “This is one of the largest and most important transactions in the history of Telefonica Deutschland. It represents an important milestone in focusing our business activities. We are pursuing a clear course based on our growth strategy. Within this strategy, we are focusing on further improving the quality of the O2 network for our…

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Private LTE, 5G, WiFi 6, and an interesting advantage regarding WiFi vs Cellular

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Contributed by Maor Efrati, CTO at monogoto Working from home: A lot has been said about increased productivity and family time as positively impacted during the COVID-19 quarantine. I am discovering that it’s also good for writing and for analyzing the many conversations that I and my monogoto.io partner Itamar Kunik have regarding cellular, WiFi, and the future of connectivity. @monogoto we are building an OTT cellular network. We are providing a connectivity service to any company that desires to have cellular connectivity as part of the offering or product. Simplifying the backend and network with strong API’s while keeping all the bells and whistles that a cellular network can support over a  traditional last mile (RJ45 and WiFi). It will be interesting to see what plays out regarding WiFi vs Cellular as the last-mile provider. Some think cellular technology is the perfect solution for all wireless networks, while others hope…

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A quick roundup of the news in Telecoms | Week #23

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Spanish telecom operator MasMovil agrees $3.3 billion private equity bid KKR, Cinven and Providence have made their Public Acquisition Offer for Spanish telecoms operator MasMovil. The three venture capital funds have proposed to pay EUR 22.5 per share of the telco, which is valued at almost EUR 3 billion. According to the statement, KKR, Cinven and Providence will pay a 20 percent premium on the current MasMovil share price. Meinrad Spenger, MasMovil Chief Executive, said that they have signed an agreement with the bidders on a deal which would be “beneficial for the shareholders and other stakeholders in the company.” Furthermore, the bidders noted that they would maintain continuity in MasMovil’s strategy, staff and executive team. Read more at https://tinyurl.com/y754vsc9 Google Cloud signs major UK government deal The technology giant Google Cloud has signed a Memorandum of Understanding (MoU) with the Crown Commercial Service (CCS) to make its cloud solutions…

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A quick roundup of the news in Telecoms | Week #22

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Telefonica offers IoT, blockchain and AI technology to support start-ups in Spain, Germany and the UK Telefonica has launched its ‘Activation Programme’, a new initiative designed to help start-ups and SMEs in Spain, Germany and the United Kingdom to accelerate their business via IoT, blockchain and AI technologies. The global telecom giant said it will provide selected start-ups with access to its proprietary technology platforms free of charge for a period of six months. Irene Gomez, director of Connected Open Innovation at Telefonica, said, “Collaboration is more important than ever, which is why at Connected Open Innovation we want to help start-ups scale by giving them access to our technology platforms through the use of APIs, which are free, agile and simple.” Read more at https://tinyurl.com/y7n5f9cp T-Mobile customers can send RCS messages to Android users worldwide T-Mobile US, one of the largest providers of wireless voice and data communications services…

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Reinvent Telecom enhances security for real-time business VoIP services

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US-based Reinvent Telecom, a wholly-owned subsidiary of Saddleback Communications operating a private-label communications platform as a service (CPaaS), has enhanced the security for its real-time business VoIP, video, unified communications (UC) and collaboration services. The company has now deployed carrier-grade VoIP/SIP security, threat intelligence analytics and fraud-detection technology in cooperation with RedShift Networks, a global leader in cybersecurity solutions for communications service providers. Reinvent Telecom provides the ability for its wholesale partners to deliver secure, reliable and high-quality Unified Communications as a Service (UCaaS), conferencing and collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Bill Bryant, President at Reinvent Telecom, said, “At Reinvent, we understand that today’s VoIP networks are as vulnerable to cyberattacks as data networks. That’s why we’re doubling down on network security to give our partners and their customers the protection – and peace of mind – they deserve.” The wholesale UCaaS provider…

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