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Avaya launched its inaugural edition of the CX Force 2024 awards, to spotlight and celebrate the innovators, strategists, and pioneers.
UCaaS

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence

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Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

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Discover insights on RCS messaging's future with expert Virginie Debris. A must-read for mobile communication enthusiasts.
People & Interviews

Virginie Debris on RCS and the Future of Messaging

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In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.

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AI is set to boost spending in edge computing infrastructure and services, with projections from IDC indicating a jump to $232B this year.
AI

AI and Edge Computing to Drive Major Investment Surge

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The global enthusiasm for artificial intelligence (AI) is set to significantly boost spending in edge computing infrastructure and services, with projections from IDC indicating a jump to $232 billion this year, marking a 15.4% increase from the previous year. This surge reflects the growing demand for technologies that facilitate faster and more efficient data processing closer to the source of data generation.

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Digital Infrastructure Minister, Julia Lopez, wrote a letter to fixed-line operators, addressing the issue of installing new telegraph poles.
Infrastructure

Balancing Broadband Expansion and Community Harmony: Minister’s Take

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Digital Infrastructure Minister Julia Lopez MP addresses the need for shared infrastructure to tackle excessive fibre network duplication. She spotlights rural areas, where public perception of full fibre deployment is significantly affected by perceived uncontrolled infrastructural rollout. This prompts a change in guidelines to involve communities in the roll-out process, helping operators extend their networks without hindering local approval.

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Telecom News | Week #11: 5G monetization, Vodafone switch campaign, Pew teen survey, Verizon report on data usage, Iliad €10 billion goal.
News Roundup

A quick roundup of the news in Telecoms | Week #11

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Telecom leaders discussed the challenge of monetizing 5G. Vodafone’s ‘The Great British Telecoms Switch’ campaign offers BT customers savings and compensations to switch providers. A Pew Research Center survey found U.S. teens have a complex relationship with smartphones. Verizon’s report shows a 129% rise in mobile network traffic over 5 years. Iliad aims to become the fifth-largest mobile operator in Europe by 2024.

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Underscoring its commitment to leading the UK's fibre optic expansion, CityFibre acquired Lit Fibre, a significant player in the market.
M&A

CityFibre Acquires Lit Fibre, Boosts UK Network Expansion

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In a bold move that underscores its commitment to leading the UK’s fibre optic expansion, CityFibre has acquired Lit Fibre, a smaller but significant player in the market. This strategic acquisition is set to boost CityFibre’s reach by an additional 300,000 premises, signaling a significant step in its quest to become the nation’s third major infrastructure platform, alongside giants like Virgin Media O2 and Openreach.

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First Orion announces that the real-time out-of-band call authentication solution, INFORM Paired, is available to all major U.S. carriers.
Security

First Orion Announces First Real-Time, Out-of-Band Authentication Solution for Branded Calling Now Available Across All Major U.S. Carriers

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First Orion, the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired, is now available across all major U.S. carriers. INFORM Paired ensures bad actors cannot impersonate a branded call from a legitimate enterprise and, as a result, reduces the risk of consumers getting scammed.

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West Africa has been compromised following the damage to a subsea cable, causing internet services to be unavailable or barely functional.
Infrastructure

Internet Instability in West Africa: Evaluating Undersea Cable Damage Impact

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Internet connectivity in West Africa is in a fragile state due to substantial damage to critical undersea cables resulting in limited or non-existent service in regions including Ivory Coast, Liberia, and Benin. The impact is reportedly extreme, with ripple effects reaching as far as South Africa. Telecom giants MTN and Vodafone linked the disruptions to these cable issues.

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