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Integrating VoIP with business tools is transformative, enhancing productivity and collaboration. It connects communication systems, CRM, project management, and marketing platforms, enabling seamless workflows. Effective VoIP integration involves assessing needs, ensuring compatibility, customizing workflows, and providing comprehensive training. Continuous monitoring and optimization ensure businesses remain agile, efficient, and competitive in today’s digital landscape.

Dialpad has launched its latest AI Sales tool, built on DialpadGPT, enhancing the sales process through real-time coaching powered by over six billion minutes of business conversations. The tool integrates with existing systems like Salesforce, simplifying operations and providing sales teams with accurate data, ultimately streamlining their workflow and boosting efficiency.

AccessPlus, an affiliate of RingSquared, has announced its acquisition of Crocker Communications, a leading telecommunications provider in Massachusetts. This move allows AccessPlus to expand its VoIP and fiber broadband infrastructure across Western Massachusetts. By integrating Crocker’s clients, AccessPlus aims to deliver enhanced VoIP services and boost connectivity, marking a significant growth milestone.